CareFirst Hack 4.14 + Redeem Codes

First, this is a multi-BILLION dollar company and this app is a poor wrap on a poor mobile experience, and riddled with so many bugs it is entirely unusable. Where do I start

-Do you need to log in? Oh it’s fine you can’t type in the OTP it sends you to the bottom to pick a language.
-Once you do log in the top and bottom of the wrap disappear
-Do you need to return to a previous page? Too bad, it will just send you home
-Do you need to find a doctor? If you move too quickly it just logs you out, and you have to go back to fighting to even enter a password, and the cycle continues.

I work in software, I don’t understand how this experience is so bad when anything at all would be better including the fact mobile development has improved by orders of magnitude in the last 10 years alone.

I honestly think the company would offer a better user experience for their customers if they just got rid of the app and told us flat out they just don’t want to sink the tiny bit of money out to help people locked into their plans, they have our money so why invest in us at all?

In short, don’t even try this app. Or do and go ahead and bill insurance when you need medical attention for the insane amount of stress this will put on you.

I think it’s kind of crazy that a giant like CareFirst can’t put together a skilled development team to roll out changes and fix the issues within this app. I’ve been part of CareFirst since November 2017, with a brief switch for a few months to US Family Health Plan. For a year and a half, this app has not changed or gotten better. Issues I’ve always had include inability to log in (I can’t even access my medical information because I physically cannot get in), links not working, formulary documents unable to download or unavailable to access, slow load times, sticky buttons, and an unfriendly user design overall. There are so many simple fixes that a skilled developer could quickly make to improve this app, yet for at least a year, in my own experience, nothing has been done. There are so many skilled developers who could improve the app immensely, find them and hire them.

The content is there. It’s just hidden behind too many pop ups attempting to be helpful, and other nuisances. I moved, I put in my new location and tried to browse for a doctor. Since there are duplicates and the app is slow, glitchy and crashes often I wrote them down. On my last attempt checking to see if I overlooked something closer, I got a pop up that asked me if I was browsing. That wouldn’t be such a big deal if it didn’t crash or lose your place. Loading the page takes forever and with 400 listings and 10 per page it’s just ridiculous. Additional redundancy where you select log in or search for a doctor as if you have a choice. If you select search for a doctor it’s just going to tell you to log in anyway. Why all the extra steps?
Video visit ap is fantastic.
No reason this one should be so horribly slow and inefficient.

This app is hot garbage. I have used the online site (including its mobile variant) for years and thought I’d try the app. Big mistake.

Upon opening the app it immediately goes into some kind of self-check, and declares that the app needs updating to continue. I literally just downloaded it so that can’t be right, but whatever, I tap “OK” since it’s the only option. It appears to download something, then crashes. Lovely.

I restart the app, no warnings this time, it just presents a progress bar titled “Please wait while we retrieve your information”, which appears to hang because I gave it 15 minutes before giving up on it. Bear in mind, I HAVEN’T ENTERED ANY IDENTIFYING INFORMATION YET. So unless it’s scanning my e-mails, trying to hack my CareFirst account information on its own, THERE IS NO INFORMATION TO RETRIEVE.

So I delete the app, re-download it. Still with the endlessly hung “Retrieving” screen. Now I’m deleting it for good.

Either the developers are not aware that an app shouldn’t update itself outside the App Store, or this app has been hacked, or it lies about what it is doing. Any of those options are a huge red flag. I’d recommend just using the excellent web portal.

Not only does this company show their lack of dedication and care for the people who use their service to get quality health care (which can be life or death) by gouging users with ridiculous clauses and costs and rules that ruin people’s lives, but it this app is the icing on the cake to their blatant disregard to their customers.

This app is trash. You click things that don’t work. Links are tiny. The interface is trash. The menus don’t make sense.

You’d think with all the money we are paying them to provide their service, and clearly it doesn’t go to lowering health care costs, that they could take maybe allocate a couple thousand bucks to someone who knows how to make an app.

This app is impossible to use!! When I try to put my password in, the screen scrolls away. It won’t save my password so I play this game every single time I have to log in. When I need to open anything ;-‘ EOB) it makes me log in again. I never have gotten to see an actual EOB nor anything else because the app just crashes over and over and over again. I used to think the issue was with my phone, but now I have the most up to date phone and the app is completely up to date, and I still can’t log in to my own insurance policy. This is criminal. You are keeping your customers from accessing their own healthcare information.

I’m a new customer who has been trying to use this app for a couple weeks now and it doesn’t seem to do anything I need it to. I mainly downloaded it so I could use the facial ID feature which never works even though I always check the box when I login to enable it. Also, anytime I’m actively using the app it times out on me randomly thus prompting me to put in my password 5+ times before I’m able to finish a task. I’ve tried refreshing the app and restarting my phone but that doesn’t seem to be the issue. I rarely leave reviews but this needed to be said. I really hope CareFirst invests more money into their app configuration.. SOON.

My job insurance is with this company, can’t speak on the insurance but all I know is it’s costly and no where near blue cross, which I miss by the way. At least that app had Face ID for logging in, this garbage app, I got to enter my password each and every time after the app stupid update, the app updates every time u open it, open it 50 x’s a day, it updates 50x’s not like it’s an actual update b/c app is still useless. I tried to add my ID card to apple wallet wouldn’t you know, even that feature doesn’t work! App is is basically taking up valuable space on my iPhone and I’m bout to delete it, useless garbage of an iPhone app for insurance!

Just downloaded app ONLY because need way to access insurance. Portal online is out of order. It’s weekend so phone line to customer service is closed down, and business hours are generally taken up by work, so can’t call in during m-f 9-5, too busy with work. Last ditch effort to access this employer sponsored medical care. So far the experience has been beyond disappointing. I’m kind of disgusted with the service yet hopeful for seeing an improvement… Thus far the experience has been enough to want to end participation with the insurance.

I launch the app and click “login to my account” and it sits there for over an hour. I can login to the CareFirst website using a non-Safari browser however half of the links that are accessible online want to open the app and then the actress opens and sits on the welcome screen and won’t ever let me log in. I can access literally zero functionality of the app. None of the other buttons work either. I’ve uninstalled and reinstalled multiple times, don’t need any updates, etc. the app is just a waste of space and resources and whoever manages it should let someone else have a go.