This app is completely pointless. First, you can’t leave after-hour messages. If I can only send messages during business hours, why wouldn’t I just CALL someone in the office? Even that aspect is horrible. I did try to use the chat feature once (during business hours, of course)… it didn’t even work! I started chatting with someone, they said it wasn’t the right person, and then nothing more. It said something like “x-amount of people” had seen my message… but not ONE REPLY. I ended up having to call in anyway!
Second: the “form” to order the feeding supplies… who the heck thought up THOSE pre-populated supplies? I get several that aren’t listed. So I have to go to the very last one, and try to type everything in one spot. It’s just DUMB.
SUGGESTION!! —> Either personalize the “forms”; tailor them to the individuals account/needs, or just let us type in the supply! It’s really not that hard.
Another SUGGESTION!! —> allow after-hours/non-urgent messages! You people are only making it harder on yourselves (and you sure don’t care about the convenience of your customers)… if I could choose the department I need to message, leave a message, and get a reply the next business day… PERFECT. Think about that for a minute… messages already organized and waiting for your staff! (You know, the NORMAL, LOGICAL way most successful businesses do things)
If you can’t fix it… just do away with the app. It’s awful.