Clarabridge Inbox Hack 1.4.1 + Redeem Codes

We originally created Crisis Plans to help Customer Service teams better prepare and manage crises: appoint ownership, add to-do lists, inform the entire team of what should be done and many more. We did however notice that many of our customers used Crisis Plans for a lot of other interesting use cases.
Therefore, we have renamed 'Crisis Plans' to 'Playbooks' in order to better reflect the powerful possibilities of their functionality.

- Bug fixes

- Bug fixes

We’ve made updates to various Contact Detail and Message Management features of the app, including various improvements and bugfixes.

Contact Details updates: Ability to view details and tags and edit details and tags

Message Management Updates:
- Inbox
- View HTML emails with full formatting
- In Context View, swiping up displays more recent interactions in the conversation
- Detailed view of an interaction includes its associated sentiment
- Contact Details
- Edit and view Contact Details and Tags from the app
- Publishing
- Edit the content, publish date, and all other properties of a scheduled post
- Default profile is used when replying or publishing if there’s a single profile
- Posts that failed to publish are now clearly indicated in the History folder
- Messages with a Twitter direct message Deeplink attached are clearly shown in the History and on the mention detail view

Various Improvements / Bugfixes

- Date ranges in the app can be the same as the presets in the web app
- Filter suggestions can be the same as in the web app

Version 1.2 of the Clarabridge Inbox application packs several new features previously available only in the web application for CX Social. These include Crisis Plans, usage of Canned Responses, Context View, and the ability to send new messages for approval. Along with various bug fixes, you will get an updated look-and-feel for newer OS versions. These extra features and enhancements will make managing your social profiles on-the-go a lot easier.

Crisis Plans
- Access a list of Crisis Plans that are available for your account from the new Settings menu
- Enable/disable Crisis Plans from this list; Choose a name for your particular event
- Tap the Crisis Banner displayed on top of the screens when a Crisis Plan is active to see description, instructions, coordinators, and to-do list items (as in the web app)
- Toggle between multiple and active Crisis Plans (as in the web app)

Canned Responses
- Choose a built-in response from the Canned Responses icon (located in the bottom left of the screen)
- Open a searchable list with responses from this icon
- View (and search) all Canned Responses by tapping the folder icon
- Use the automatic addition of the Canned Response from the Publish view to fine-Tune your response

Context View
- Use the Context View to see all historical problems or questions from a client for the best, more holistic course of action
- Tap a mention in a Context View to see the detailed view of that mention
- Filter the Context View on full conversations, conversations with you, notes only, and private messages only, or disable it from the Settings menu (as in the web app)

Publishing
- Save message as draft or send immediately when in publishing mode
- Add a comment when rejecting a post that is waiting for approval; Preview to understand approvals and rejections
- Publish previously scheduled posts immediately

CX Analytics Case Management Clients
- CX Analytics Case Management users can now handle case resolution and respond to customers via email directly from within the Inbox of the mobile app.

Bug Fixes
- Select more than one social profiles to send a reply
- Easily search for tags from the search field

This v1.1 release of the Engagor Mobile Application focuses on stability, speed, improved support for newer devices and porting functionality. Managing your inbox and publishing new social messages is now more feature complete in this version. In short: you will be able to get more done in a timelier manner on your mobile device.

New Features:
General
We have added support for choosing a custom date range throughout the whole application. You can now travel back in time to see which messages you received a few months ago.
When assigning a mention to your coworker, you can notify them via email.
Push notifications sent to your phone (about assignments, new messages or folder alerts) now redirect to a meaningful place, instead of just opening the application.

Publishing
You can now upload photos in the posts you publish.
Similarly you can now pick a future date to schedule messages from the mobile app.
When messages are awaiting approval you can now quickly swipe to approve or deny them.
Mentions that are sent for approval now also support assigning. Messages sent for approval, scheduled, published or drafted messages also support tag editing & deleting. Any action on a mention will now also be shown in a history.
Publisher folders now have search functionality so you can search in the history of messages that were posted through Engagor.
As you can now also use saved filters in publisher folders, we've made those available in the app as well.

Incoming Messages
Editing mentions has become more powerful; we've included support to edit sentiment for a mention (when our engine got it wrong), you can quickly add a few notes and you can now delete messages from your inboxes.
If we know the CTR (click through rate) of a link in a post, we'll display it next to the link.
In a folder, click the batch edit icon to resolve or delete a ton of messages in bulk at once.
And finally, we've updated the design and brought the application up to date for newer devices and screen sizes.

Bugfixes:
FIXED: Some users with passwords with special characters had problems logging in. Which was important to fix for those who use a super-duper-safe-password you can hardly remember.
FIXED: Endless scrolling in folders now works smoother, and while we were at it we've fixed that we now show all mentions waiting for approval, instead of just the last 20.
FIXED: Contact detail screens were missing custom attributes and tag information that was added to the contact.
FIXED: We now distinguish between inbox zero, folders that are still loading or folders that are actually empty. So you actually know what's going on.

This v1.1 release of the Engagor Mobile Application focuses on stability, speed, improved support for newer devices and porting functionality. Managing your inbox and publishing new social messages is now more feature complete in this version. In short: you will be able to get more done in a timelier manner on your mobile device.

New Features:
General
We have added support for choosing a custom date range throughout the whole application. You can now travel back in time to see which messages you received a few months ago.
When assigning a mention to your coworker, you can notify them via email.
Push notifications sent to your phone (about assignments, new messages or folder alerts) now redirect to a meaningful place, instead of just opening the application.

Publishing
You can now upload photos in the posts you publish.
Similarly you can now pick a future date to schedule messages from the mobile app.
When messages are awaiting approval you can now quickly swipe to approve or deny them.
Mentions that are sent for approval now also support assigning. Messages sent for approval, scheduled, published or drafted messages also support tag editing & deleting. Any action on a mention will now also be shown in a history.
Publisher folders now have search functionality so you can search in the history of messages that were posted through Engagor.
As you can now also use saved filters in publisher folders, we've made those available in the app as well.

Incoming Messages
Editing mentions has become more powerful; we've included support to edit sentiment for a mention (when our engine got it wrong), you can quickly add a few notes and you can now delete messages from your inboxes.
If we know the CTR (click through rate) of a link in a post, we'll display it next to the link.
In a folder, click the batch edit icon to resolve or delete a ton of messages in bulk at once.
And finally, we've updated the design and brought the application up to date for newer devices and screen sizes.

Bugfixes:
FIXED: Some users with passwords with special characters had problems logging in. Which was important to fix for those who use a super-duper-safe-password you can hardly remember.
FIXED: Endless scrolling in folders now works smoother, and while we were at it we've fixed that we now show all mentions waiting for approval, instead of just the last 20.
FIXED: Contact detail screens were missing custom attributes and tag information that was added to the contact.
FIXED: We now distinguish between inbox zero, folders that are still loading or folders that are actually empty. So you actually know what's going on.