Crunch Fitness Hack 5.9.9 + Redeem Codes

Can you please enhance the app to show “status” of a class I. E how you show once it’s booked but show what for “full” / “open to book” / “cancelled” etc. in addition you should provide more clarity when attempting to book that you can’t book more than 22nd ahead - should be one of your standard bullet points along with the others. And please don’t reply to send you email on this (as it seems to be a trend with all responses) as the purpose of the feedback feature is to send feedback this way.

signed up February of this year for Crunch Fitness in Murrieta CA. When I joined I was offered a free session for a personal trainer. I took the offer and after which I wanted to start sessions with the trainer. Now the trainer had told me that I would pay as I did the sessions. Now fast forward a few months I have left murrieta and moved to another city. I was still getting charged $420 every month for the personal trainer even though I never paid for any sessions! Now I tried several times to cancel on the Crunch website with no help and getting error 404 messages on the login screen multiple days. Now I called the manager with my dilema and they told me they hadn’t had issues with the website and that there was no chance at a refund even though the actual trainer lied to me and gave me false information. Don’t go here the management is not helpful, the trainers give you false information it seems to me all that it is about is the money. I wish it wasn’t true I was a member we there for many years when I was in high school. And immediate singed back up after returning from the Military there. But I don’t feel comfortable giving my money to a company that showed little empathy or attempted to work with me on their errors of their personal trainers and their website.

Crunch gym will lie and manipulate you to prevent you from canceling your membership and take every penny they can from you. After moving out of town to provide in home care for my grandma (who was dying of brain cancer), I tried several times to cancel my membership both in person and over email. They refused and told me that I could not cancel at the gym that was near me; I had to go back to the original gym I signed up at IN PERSON to cancel which was in a completely different city. I contacted them over five times through different ways and they still refused. I explained my situation. I asked if I could freeze my membership. They refused. It does not say this anywhere in the contract I signed that I need to be in person at my home gym to cancel. After being unable to go to my “home gym” for four months, I finally had a debt of $80. I went in to the gym to cancel. They then proceeded to charge me an extra $70 on top of this amount for my “yearly dues and late fees”. They had no sympathy and they BLATANTLY lied in their contract. How can you just refuse to allow a customer to cancel? How can you lie about what is in a signed contract? How can you put a hit on their credit unless they pay a debt for something they do not and cannot use? This is completely unethical. I hope they close down.

App’s description of how crowded the gym is in real time has absolutely NOTHING to do with the actual crowdedness of the gym. The app literally shows a gym as empty as possible on the crunch-o-meter and I show up to a doghouse of 14-19 year olds and roid heads taking up every single piece of equipment and being rowdy in the locker room. This occurs for more than one location. The app is not only consistently wrong by over a 60% margin, but today was wrong by a 90+% margin. Literally less than worthless feature. Otherwise the app isn’t superb at letting you choose the specific location you’d like info on. And crunch itself costs a lot and it’s hard to get the value out of the membership when I can’t complete workouts due to crowds.

Update in response to developer response:

I have specifically pointed out what I don’t like about your app. Please work on fixing the issues rather than trying to look like you care by posting empty “please reach out to us” responses to reviews.

I am loving this app more so than ever! I didn’t realize the app had functions for you to create workouts with, so you can keep track! I love using it so it looks like I know what I’m doing at the gym, and creates less hassle when I am unsure what to do if a machine or space is taken up that I had in mind to do. Such as, “oh, I can’t use (insert type of machine here) machine since it’s being used?? Let me check the app of what I can do instead!” And so far it hasn’t let me down! I find it funny how they have the animations for the burpees, but it does the job well to know how to do the movements. As for booking classes, I wish there was a way you can see how full the class is, and make it so there’s a waitlist to then be notified if we’re in it. Kind of like how OrangeTheory and F45 have their classes set for scheduling purposes.

It’s so unfortunate that Crunch gym is just as money hungry as every other sniveling corporation out there. I signed up thinking that my gym experience would be a fulfilling one where I could feel valued by the company I paid money to every month, but come to find out I’m just another number in the system for them. I say this because I was CHARGED for showing up to the gym 30 minutes “late”… mind you, I was not taking a class. I use quotations because I was just showing up to use the facilities on my own time within a period of two hours. I work out for two hours, so I felt as if I could come at any point within the two hours. Apparently, I cannot (even though I PAID IN FULL) for the two hour session. I was charged $12 on top of the already egregious membership fee. For a gym that does not know how to manage its facilities or member capacity at any given time. I’d say such a shame, but really there were no redeeming qualities so I’m just left with an lighter wallet.

Hello, I like that the app can be used to check in. However, it doesn’t always pick up my check ins. I was there today and scanned my barcode on my phone 3 times because I’ve found that often when I scan more than once it’ll take better than when I scan only once. But when I checked later when I was I the internet if it had taken it didn’t. I didn’t see any proof that I had even been there. Please fix this if it’s an app issue.

I recently just got my own membership to be able to have my own so I can come and go as I please without waiting on when my husband is ready to go, well I’ve used it for a whole week or 2 and now all of a sudden I’m logged out and I can not log back in this is ridiculous it keeps saying email and member don’t match when I even took a screen shot of my login info the day I created the account but they can only find me on the computer but this app will not recognize me this is so frustrating I’ve never had a problem before and neither has my husband this issue needs to be fixed asap!!!

The app features competitions for prizes if you complete a set amount of activity by minutes that don’t get updated. Last month I had 10 points short on activity and got ripped off on 3points. This month the app isn’t updating any of my activity at all. The leaderboards are inaccurate because my activity levels are way beyond what the app says compared to my fitness activity from my Apple Watch. I contacted customer service and they told me the local gym is in charge of updating that data. I emailed them and they still haven’t corrected the issue or replied back to me. Shady or lazy but either way unacceptable.

I find it very frustrating that I can’t sign up for classes earlier. It’s 10:00 am. I should be able to sign up for a class that is at 5:00 pm tomorrow. I would love to sign up a few days in advance. I get having a limit on total class but we need to be able to plan ahead more.

*and please don’t tell me to call or email to resolve the issue. You should fix this to make it easier for members. It’s my first week and it’s already annoying.