Major problems with app and motor. X1 Pro Gen 3, X6
I bought the CYC Pro Gen 3 with the x6 controller and a 750c display. The first motor was faulty and had to be replaced under warranty within one month/50miles. The problem was a weird ratcheting, shaking and loss of power. I did not get a chance to test the CYC app on the initial motor, but i am having problems on the replacement motor/controller with the app. The problems that the app has been having are: 1) The power adjustments and top speed limiter in the app, for either Street or Race mode are not taking effect. I can change between street or race on the screen only, not in the app; the change will not impact the power levels of the motor or the top speed limiter. 2) stuck In race mode. I essentially only have race mode all the time, even when the bike display is in street. 3) the speed number in the app is always in kilometers KPH besides saying MPH beside it. 4) The human power indicator is not working (it always reads zero).
In general, I had really high expectations of CYC, the X1 Pro and the CYC app, but I have had some major disappointments. I do love the motor’s power output, but I can’t in good conscience recommend the CYC app or CYC at this point.