Divvy Bikes Hack 14.69.3 + Redeem Codes

I had the need to use a bike in chicago last weekend. Somehow ended up getting charged for three rides. App history shows one ride that went over 30 min. So, a second ride charge was warranted. When I questioned the third ride, customer service said they would graciously refund the third charge as a “one time courtesy”. While I appreciated that, I pressed the rep as to what the third charge was for. She then told me it appeared I had 3 bikes out at the same time. Pretty hard to do (or even corroborate given my account history that shows a single ride) with one person riding.

She either lied or their back-end data is in accurate.

I’m giving the app a 2star rating as I’ve yet to find a way to see purchase history, credits purchased, or credits available for future use.

Suggest using app for nothing more than locating stations with bike availability - use the pay kiosks with a card when ready to purchase.

Absolutely horrible if you want to rely on it as a form of transportation. If you want to take random rides for fun, I guess it’s fine. Their bikes are insanely heavy and hard to maneuver. The seats are impossible to adjust. The baskets they have are completely useless so you better not have anything that you need to bring with you. The e bikes are kind of good but same basket issue and you can never find them or their batteries are dead. And then there’s the issue of the docks. It’s feast or famine. They either have completely full docks so you can’t lock up the bike you have or there’s no bikes available. I tried using it as my commute to work but the complete lack of dependability on their end meant I was either going to be late or I had to use different transport. And then it’s only financially feasible if you pay for the year which if you only use it occasionally is not worth it. I don’t understand. I’ve used bike shares in other cities and they are leaps and bounds better than divvy. The bikes actually work, they have decent baskets so if you have a bag to tote it’s not a problem, you can actually find the bikes and there’s plenty of docks. Also, be wary of the e bikes because I had a $15 ride recently that was only 5 miles because I happened to be in a higher COL area. Save your money and buy yourself a bike that actually works, take the el, walk, drive. Don’t use divvy.

I’ve been a paid annual member for several years and it seems Divvy is been falling by the wayside. The most pressing issue is that the app incorrectly displays availability of classic and e-bikes at ALL Divvy stations. I went to multiple stations: 1) stated on app 3 e-bikes but station was completely empty, 2) another station 5 classic and 2 e-bikes but just had 2 e-bikes marked for repair and then 3) station also had incorrect availability. This appears to be a systemic issue that has last throughout the day even after reporting it.

Paying annual members should not have to walk 20-30 minutes to multiple stations just to check to see if there is a bike available. What’s the point of having an app if it is completely incorrect. Considering this is a public/private partnership, I’ll be reaching out to appropriate city officials for resolution and awareness of this issue, which I’m sure breeches contractual agreements. Get your act together Divvy!!!

Last year I signed up for a Divvy for all membership and I was nervous to use it it during the pandemic I started using it and gained confidence to bike all over the city, weather its to a friends miles away or a sunrise or sunset and even grocery shopping. The best things is I don’t need to worry about bike maintenance, it being stolen or lugging it up and down my steps like I would if I had a bike :) At first I didn’t like being limited to 45 minutes and having to check to see if there were bikes in my area and open docks at my destination, but it is not really an inconvenience and the mobility and adventures I have access to void those inconveniences :)

I downloaded the app and went to set it up with my info. Apparently you cannot do this. I called to say that when I tried to set up the account it seemed like I could only do it if I signed up for a year. I said I did not want that I just wanted to be able to occasionally use a bike. She said I cannot sign up on line or on the app then. I asked why it says the best way purchase a ride is through the app if you can only use the app if you are signed up with an annual membership. I said I think I am missing something because an annual membership we make purchasing a single ride unnecessary. I was really trying to understand what I was missing. I left the phone call still confused, and blown away by how condescending the woman I spoke to was. I am still not sure what the purpose of this app is.

Divvy updated their backend *again* and had to recover my account a second time. This time it could not find my account and never send the verification email. Divvy has been going downhill every since Lyft started operating the service; it’s clear they want to kneecap the service to get more people to use their ride hailing product

Lyft also disabled third party access from apps like Transit, even though their contract with the city specifically states they must act in “good faith” with third party developers. Look up the history on this; they did the same thing to CitiBike in New York. Lyft is a scum company that has no interest in improving bike travel in the city. They only care about profits and keeping users within their walled garden Lyft app

After Lyft and divvy integrated I was u able to use either apps. It is now June and I have been trying to resolve this issue since APRIL!!! Customer service has been completely useless in resolving this issue: the first point of contact is unable to resolve it and has to escalate it to their supervisor (who only they can contact via email). After calling numerous times EACH supervisor has responded with the same copy and paste response (although I specifically asked the first point of contact to note that it’s not the case—- which obviously means they don’t read all of the notes written). As much as I loved using divvy — my relationship with the company will now have to end due to their incompetent customer service.

i’ve gone and walked to three different stations to just get a classic bike. there were multiple at each station but no matter what the bikes were “unavailable”. with no reason or ANYTHING. every single station wouldn’t allow me to get a classic bike. but of course, all the more expensive electric bikes are available. there’s no good way to contact customer service and im starting to think the classic bikes are unavailable because they’re trying to get people to use the electric bikes which would thus give divvy more money. upsetting that i’ve walked like thirty minutes to find a CLASSIC BIKE and was unsuccessful. definitely don’t think i’ll try divvy again after this happening for the millionth time.

The app is pretty good but for 2 complaints:
- if a bike is “dead” (red light on) it still appears to count as available. So you might walk to a station that has 4 bikes only to find that all 4 of them are unusable
- at one point my account was suspended simply because of an expired credit card and I wasn’t able to do anything through the app to fix it. Not to mention I received no email warning that my account was about to be suspended

I’ve been waiting for a while for a proper Divvy app. I didn’t care for Transit at all and Chivvy looks like it was abandoned. It’s nice to do door to door routing using Divvy, and even better to allow one time use tokens in case I didn’t bring my fob. It would be awesome if they gave Apple Watch support so I can get route instructions or the nearest station so I don’t have to pull out my phone in traffic.