DNA My Dog Hack 1.7 + Redeem Codes

I mailed my results the 7th of July they had them done on July 27 finally today I emailed and after a few choice words I received an email. If my dog were not a mix I never would have spent the money

No their website isn’t top of the line, and upon initial introduction I thought I had been scammed. The same issues listed below in other reviews happened to me too. So I called their customer service number , they called me back within 10 min of leaving a message. The customer service agent was kind & patient, & explained that the app is up and working, I tried it out and although it is a little on the slow side it does function and I did see my results/account. When registering online ONLY put in your customer ID and NOT your email and it will load right up. I think people like myself didn’t see the “or” next to email . If you have an account, ONLY put your email and not the kit ID. And it should work just fine. I understand peoples frustrations but maybe give them a chance to rectify it before just leaving bad reviews. Call that customer care number at the bottom of your letter and they’ll call you right back. Everything turned out to work for me. 🤷🏽‍♀️

After reading the reviews as I’m downloading this app I was a little anxious as I don’t have patience for things like this that don’t work properly.
However, I only came across one small glitch, and that was scanning my barcode. I had to manually enter it. Other than that I was able to easily go to the bread I assume my dog is and read all about the bread. I was able to enter all the necessary information as well as upload a current pic of my fur baby.
I mailed in the results today so I haven’t dealt with that side of this project yet, but will update my review when I get her results back.

This app is janky and needs to be re-worked desperately. I got my results last year but wanted to go back and look at them again; I’ve forgotten what some of the results were. The app doesn’t allow for login... maybe the 67th time I hit the button would’ve done the trick? Maybe 66 times wasn’t enough. I’d also like to add the website does not have a login button and you get a 405 error notification when you do somehow find the login link (which is clearly hidden). I’ll probably get another test, not one of these, but another DNA test for him. Should probably step you’re game up.

Reading the directions it says to click on the blue register button on the app. Except there is no blue register button. It’s a yellow bar in the middle of the screen.

The app won’t register my kit and when I called customer service I was unable to leave a voicemail (because they are overwhelmed with calls which isn’t surprising) and the email they give you on their recording for help is different than the one in the box for instructions.

I bought this kit at Walmart and I’m going to return it and get another brand. I’m also deleting this piece of crap app off my phone.

This company needs to either stop being in business or get their act together. The product doesn’t work and they have conflicting directions on how to contact them based on where you read the help information. Very disorganized company.

This app is slow and not easy to use. You don’t get (or I couldn’t find!) as much information on my dog from the app as I could from their website (which is still not a lot of info). This DNA test is also a waste of money unless you dog is truly a pound puppy. If you are trying to differentiate between two similar breeds, it will not give you the information you want. Don’t waste your time or money- if you need a DNA test for your dog, use a different company!

Just downloaded the app. After initializing twice and timing out twice I was only left with a blank screen. NOT TECHY and really dislike tech issues. Deleted app, reloaded, and then tried again same as before on first attempt finally got through one second. Browsing through the app was so frustrating. Beginning to think they are not techy either.

It’s 2022. It’s not hard to develop an app. Especially an app that serves a function as simple as this. Doesn’t load 90% of the time, and then when it does it takes forever for it to even respond. On top of that, the UI is confusing and horribly put together. Makes me question the test results a bit.

I registered 2 dogs but both registrations have the same picture when I try to change it.

I can’t believe this company has not fixed the glitches for this app. There are so many glitches! After checking out the app and registering my dogs info, I’m not feeling very confident about the upcoming results. They have horrible reviews.