I tried downloading it once and my screen turned black. I tried turning it on, but it said that it was on a software update due to a app that was gonna take 24 hours. Once it was finished all my games were gone and all I had was App Store and settings. I tried downloading the app again, but yet it told me internet was down, but I was connected and had 4 bars. Can you please help me figure out what was wrong with the app? Reply below.