Mindbody Business Hack 7.9.0 + Redeem Codes

Beware if you use a monthly billing system like my studio does (in which clients get a certain amount of sessions per month and expire at the end of the month). Apparently if you make an appointment using the app it will automatically book AND APPLY the session which does not happen when booking on a desktop. This caused us to charge clients at the wrong time of the month and overcharge some clients for sessions they had already paid for. I brought this to the attention of a mindbody tech support person but they did not see the problem in this design. There should be an option as there is on the computer to just book a session and not apply the payment. I could see this feature being useful on the client app but not for the business owner/employee app. I’ve been using mindbody for 7 years now and I’m a little disappointed that this is not seen as an issue and cannot be fixed. I am also annoyed that I cannot use the app anymore to book sessions in the future.

Run stay as far away from this software and anything tied to this company as it will cost you and your client base substantial amount of money I have been going on with this company for eight months and it has yet to work as we originally had been sold and described it would. We continue to have to re direct our clients due to the frustration factor that they cannot use the software. Out of all the software programs on the market this was supposed to be the Cadillac of all programs in it has been the absolute worst nightmare we have ever experienced in 10 years of operation. Again stay far away from all software associated to mind body and mind body companies if I could leave a zero star I would and if you really look at the reviews the past three years majority of the actual reviews are all negative the ones showing four and five stars have no reviews which tells me it’s just internal bots just like all these companies do to up their reviews and cover up their flaws. Oh yeah and when you submit a support ticket it takes two weeks for them to respond and then you give them the situation another 3 to 4 business days and then you get a response from somebody else and have to re-explain yourself over and over again

I had such high hopes for this app. When I was initially contacted by mind-body all the amazing features that were supposedly offered seemed too good to be true. In hindsight they were. But as an eager consumer ready to offer our customers more I signed up. After laying out the complete requirements from our company to MINDBODY in the beginning seemed like a good match. Only two months into it to find out they cannot do what was sold. So we accommodated what their apps capabilities were and moved forward. Only to find out two months later they cannot do what they initially stated. Now five months down the road we have spent $430 a month for an hour but that is not functional for us. They breached the contract they initial stated. Their reps continually over sell and under deliver. They have the customer do a tremendous amount of work only to tell them they have to go back and redo everything. To top it all off every time you have an issue you never get to discuss it with your rep, you have to email to a non specified email address only to wait up to 2 to 4 days to get to reply. They make you feel like a herd of cattle that occasionally gets to the right department. It is a horrible set up for what could be an amazing app.

This system worked okay when I first started using it; 2 months ago. The last few weeks when I try to change the notification setting to email/text or just text only it goes back to email after I have saved. Some of my clients are still receiving the reminders via text message some have stopped receiving the reminders. In result I have clients text me frantically about their appointment or some have FORGOTTEN and don’t come to their scheduled appointment. My clients really rely on those reminders and is upsetting when I’m loosing money due to YOUR malfunctions. Also, there are a few things that I would like to change. If there is an appointment scheduled with two different names but paying together (brother and sister or mom and child, etc.) it can not be combined on the same ticket. Making the client do more than one transaction. There is also no feature for reoccurring appointments for those who come on specific days or every so often. It helps so that their appointment is already scheduled. Step up your game. If I had the choice I would use a different system but the salon uses this software.

i’m a tennis pro and the tennis club where i teach uses mindbody. i, myself, use the app for booking/canceling courts and lessons. recently, the ability to cancel a reserved court or lesson has stopped working. when i tap the trash can, nothing happens and there’s no other method of canceling (to my knowledge). also, whenever i try to book a 30 minute lesson, it says session time not available and doesn’t allow me to book half hour lessons. what that means or why it doesn’t allow it, i don’t know since i am able to book them from the website. this issue is not recent, it has never allowed me to book a 30 minute lesson in the two or three years i’ve been using the app. these are two small things but make a BIG difference in the usefulness of the app. so as of right, the app is pretty much useless to me which is too bad since the website is not mobile friendly which makes it hard to view the courts sheets on my phone which is what i use most to manage my courts and lessons since i’m on the court all the time and can’t easily access a computer.

This app has always had random glitches but with the most recent updates, it’s even worse and it seems that the “support team” (if they even have a team) couldn’t care less to make the app work for everyone. Once I exhausted the “tips” they had sent to troubleshoot the issue I’m having (I should add that I’d already tried all but one suggestion; I’m not a super techie kind of a person so that tells you how poor the suggestions were), they just quit responding and basically said “you’re the only one with this problem so it’s not a problem.“ Even if I’m the only person with the issue, you’d think they’d try to help especially knowing that there are several things that could be causing it thatI wouldn’t know about from my end and that this is for business use, it’s not like my game of angry birds crashed. They just seem completely inept at this point. I’ll update this review if anything changes but from the lackluster help I’ve received so far, I can’t imagine it’ll ever change.

Paying the premium amount to be able to talk to someone almost instantly is a lie. Attempted to contact someone for over a week before finally getting ahold of them to be put on hold for over an hour with no resolve still. The software constantly crashes and glitches. If their payment processors fail you they make you pay for replacements. The app doesn’t require leaving a card to book so anyone can make an appointment through the app without following your business policies unlike any other software is capable of. Was told 1 year contract to sign up and monthly payments after yet now I have to request a contract cancellation to cancel service when that was nowhere in my initial registration agreement. Your money and energy and frustration is better served elsewhere with other software that can do all of the same things with actual customer service and 1/5 the price they charge.

Beware, they will lie over the phone to you on how my body business easily integrates with any software and website.

Upon hearing these things I was inclined to go through with mindbody for my business. The support specialist that they give you are from the Philippines, which wouldn’t be a problem if they knew how to integrate MINDBODY with my business. None of the stuff they said over the phone was true. It does not work well with my business. I’ve had a MINDBODY for now two months, even though I’m paying a lot of money a month I can’t even use it because it doesn’t even work with my software/website. When I further complained about this. They let me know that they denied my request for cancellation.

They don’t work to help your business, they are destroying mine. I’m having financial hardships just because of it and they don’t seem to care at all., would definitely not recommend.

I was so relieved to see the latest update for fixing the dynamic font situation. My phone settings is set to larger font, but it was a mess with the last update bc the font was so large it was unreadable. Now, with the update, which I appreciate the effort, is just as bad because now if I turn off the dynamic font setting it is WAY TOO SMALL! and now unreadable that way for me as well. I am begging you Mind body— change the font size back to how it was before the original dynamic font update. That size worked perfectly (not too large, not too small) and I could actually read the student names and lists on sign up page. **** Or on the class roster page — you could change the size of the font (to be smaller) on the class purchase type (in the grey rectangle with white writing) under the students name. It’s just enormous with the larger text turned on. Please FIX it!!!!!

This company will price gauge you at every opportunity, provide zero support. It is impossible to reach anyone ( I have requested a call back multiple times at 8am to receive a call at 6pm saying “sorry we are now closed please try again tomorrow”)
The developers have no concept of the industry’s they are building software for, basic requests to fix software issues go ignored.
Don’t get sucked in like I did, look elsewhere for a business that will make your business better not one run by greedy aholes that con you to sign up and then put your business in precarious situations.
In addition they fired over 700 employees using COVID as an excuse yet did everything they could to con clients into contracts at the same time while we didn’t know we would have zero support because most of the employees were gone!