First the program is slow to run and process information. Second, it erased my profile telling me don’t exist in the system. Third, call support, it tells you all extensions r/t schools and students are not valid. Fourth, pointless. Another pay service company selling themselves as something needed. They are not. This is a way for college staff members to avoid processing student information. Colleges are paid money to process student paperwork. They choose to make their own lives easier by outsourcing. By doing this they force students to pay additional money and they decentralize student correspondence and information. Will CB notify students if something is missing? No. They expect students to keep signing into their worthless program to check statuses. Currently, my school has 4 different areas to check statuses and email on. And Finally, don’t fall for this BS about “you’ll always have access to your information.” You have access until the company goes bankrupt, or they erase you, or a new pay service replaces them, or someone highjacks your info.