Serta Heated Product Remote Hack 1.2 + Redeem Codes

Please please simplify this app. The idea is great and it functions fine. But why oh why do we need codes and multiple screens for something as simple as controlling an electric blanket? If you have to have codes for some bizarre reason then give the option to save them. The app should show and automatically connect to available controllers. And then have a single screen to allow turning on and off and setting the temperature. That’s it. Thanks.

This app will malfunction constantly and eventually will tell you it’s the wrong password and even though the included directions say to re-install the app , it won’t re-set. Serta filed bankruptcy in 2020 so there isn’t any technical support other than basic instructions that come with the product and obviously the developer won’t be fixing the app. So don’t waste your time trying to get help like I did. I’ve had the product for 2 years now and even the controls aren’t working as they should now. Disappointing as I usually have get many years of service from Serta. Guess it’s like everything else. Companies are producing inferior products so they stay in business but don’t mind bankrupting the consumer along the way.

Like another reviewer posted quite complicated to just turn the blanket on. Way too many steps and it really should auto connect. I have a twin size thank goodness only one control to deal with. It is nice to be able to turn it on or adjust settings from
my phone even in bed which is easier to me than fumbling with the remote itself in the dark so that’s a plus. Kudos for pioneering the concept so four stars. I’ll update this review if it gets an overhaul on those many steps to connect and control it. What I would like to see is:

1. open the app:
Not sure why you need a password for a blanket??

2. ONE screen with these buttons:

A. Turn on/off blanket
B. Heat control (maybe a slider to save space)
C. Timer

If that isn’t feasible then max three screens.

I have connected everything, and I saw the controls through Bluetooth as I didn’t need it then so shut it off. Now close to bedtime and I tried to use this app. It connects etc but it dead stops after you connect. No heat controls or anything showing now.

Another day, still trying to get bluetooth going. Today it doesn’t go any farther than entering name, which app tells me ( no matter what name etc) that it is already used. I knew what I picked out but tried tons of names some of which I can’t Imagine any one else using and that’s all the further she goes. Need response please.

This app worked great one time. It’s now stuck in an endless loop of entering the passcode, which it no longer recognizes, changing the passcode, which doesn’t work, or changing the name of the device. It just flat out quit working. I even deleted it and reinstalled. It still won’t work. Menu options are badly designed. and no customer service. Just bad. Good intentions but very poorly executed. Don’t even bother. So disappointing as this was a gift. Customers have been complaining for more than a year and NOTHING has been fixed. Shame on Serta.

But the sheep is cute. So, one star for the sheep.

Too many steps for something that should be straight forward and simple. I did discover that my mesh network “Orbie” Backhaul frequency was interfering with the Bluetooth connection to the Serta. Once I changed the Backhaul frequency on the Orbie I was able to control the pad from a distance. If you have a mesh WI-FI network at home try changing the Backhaul frequency if you are having connection issues with you Serta product.

Unlike other people’s issues, i think this is a great app. I’m able to connect to my controls from my living room on the first floor of my house. No more getting into a cold bed at night for my wife and i. I’m able to control both units seamlessly. A+ in my book!

I bought this United’s than a year ago and I’ve had nothing but issues out of it. Everything is plugged in correctly with the correct power source and all I get is E1 on the control board. Junk I tell you. The app isn’t any better with having to select the same controller over and over to be able to turn it on. Of course I want to turn my side on, but why have to sign into 2 remotes on the same bed! Get your crap together Serta. I need answers as to why my heated mattress pad isn’t working!

I bought this thinking I could turn on the mattress heater from down stairs and the bed would be warm when I went upstairs to bed. The Bluetooth does not work from down stairs. I do have another Bluetooth device setting next to the heater control and that device works fine which tells me I am not out of range downstairs. I understand there is a Bluetooth upgrade coming in Dec. I hope this upgrade fixes my problem else the heater is useless for what I bought it for.
Waiting for upgrade!!!!

I bought this heated mattress pad because it was such a great price and the Bluetooth enabled feature was a bonus to me. I read some pretty horrible reviews of the app when I downloaded it so I wasn’t expecting much but it works great! Just as it supposed to. I am pleasantly surprised and a very happy customer!!