Sun Tan City Hack 4.0 + Redeem Codes

The app works about 60% of the time I try to use it. Which is an issue on its own. (Tip: Completely close the app and log in again. Annoying, but SOMETIMES this will work.) Also, I have an inclusive membership to use any bed or spray. I still have to select to use rewards dollars or my membership. And I have to sift through all of the upgrade promotions to check in, even though I don’t have to use upgrade dollars. So frustrating! But my main complaint is WHY use the app? It’s helpful to see if the salon is busy. You don’t have to scan your card when you arrive. Those are the only benefits I have experienced. It doesn’t hold a spot for you; you still get put in the same queue as everyone else when you arrive. If you’re getting a spray tan, the consultant still asks you about all of the details - darkness level, extra legs, moisturizer, etc. having worked at a tanning salon, I can see how check ins are helpful to the employees regarding projections for busy times. But there are no immediate benefits to the consumer that I can see. I am giving two stars because WHEN it works I can see and avoid a rush. But that’s about it. I do want to state that I enjoy the consultants at the salon and my overall experience with Sun Tan City. This review is for the app only.. which is garbage and provides no benefits.

I have an iPhone so Idk if that’s the problem or what but the only way I can check in with the app is to delete the app, then download it again. Every single time. It keeps my log in so at least that saves a little bit of time. But even if it’s the next day, I have to delete and re-download. My guess is it’s not made for all the updates phones get these days? No idea. Once I can get into the app tho, things work okay. Considering so many people are complaining about it, you would think the company would look into it more. After all, apps are part of business and sales these days. And when you get to the salon, you still have to wait in line to tell them you checked in and by that time all the beds could be filled. There should be a kiosk to check in at, and they can simply announce your name when it’s your turn.

Go to planet fitness. It’s cheaper, you get more for your money and the business actually cares about you. No big deal, on the first of the month my charge did not go through. I called the salon the girl told me my card declined I wouldn’t be charged again until I brought in a card that worked. That was fine because I couldn’t afford it that month. On the 7th I was charged. No big deal right? They can just give me a refund. Absolutely not. They did everything in their power not to give it to me and we’re rude all the way. I spoke to three girls, two of the three were horrible. I spoke to upper management and I was told they were gonna track my call and call me back with an answer. The next day a rude lady calls me back saying that she checked for a call that I had made on the first and the girl hadn’t said that. I told her I had not called on the first as they weren’t open I called on the second or third could she check that call... all of a sudden actually she couldn’t track those calls to the salon and there was nothing else she could do for me I would have to pay. Surely a big company like that can give a $32 refund when someone gives out false information. Not only that I spent so much of my time on the phone being belittled and made to feel like an idiot for suggesting I might get my money back. Awful. Go elsewhere.

I’ve had this App on my phone since it came out. It used to be easy to navigate, that is, after you opened it, closed it and then opened it again. For a week now it won’t even let me past the sign in. The circle just goes around and around until you give up. I was told my package that I have been paying for for years was discontinued and wanted to see exactly what I was charged for if it no longer exists. I also wanted to check in online which is actually a waste of time. The wait times are always wrong. Half the salons get furious if you didn’t check in online first and the others tell you it doesn’t matter, because people walk in and snag your spot. This App is a complete waste of time!

I have been tanning here for years in the past couple months the staff have gotten less and less friendly. The past 5 times I’ve gone in the girls do not smile do not offer any assistance and are just rude I even said something to one of them one day she just rolled her eyes and walked away.I went in last night with my daughter the girl that has worked there for quite sometime acted like she didn’t know ours names my daughter was asking about a certain bed she didn’t respond I had to explain. The bathroom was dirty I’ve never seen that before. I’m not sure what’s happening but the Sango express tan needs different workers. I pay 49$ a month and don’t like going bc the way the workers act. Please do something I’m ready to take my business somewhere else!

If there was a negative star this app would get it. I have designed apps. I’m not not tech savvy but I wonder if this one doesn’t work on purpose because the “deals” can only be had via the app and employees tell me they “...aren’t trained on it, don’t know how it works and everyone complains it doesn’t work”. I spent 20 min just trying to log in and getting unrelated pop up blocks saying my “security question is incorrect” when i was only entering an email hoping that if I reset the password I’d be able to log in for this special offer. The two support numbers the store gave me we’re both disconnected. This app took time from my life which ultimately cost $. So yeah. Negative stars until they can get the log in fixed

I uninstalled the app a year or so ago because it had some significant issues and never seemed to work when I needed it to. There’s been a total overhaul since then, and I have been using this app now every time I want to tan! It’s perfect for when I don’t have my scan card on me or I want to check in online before heading to the salon. Plus they have special deals now that are only available on the app, which is a HUGE plus!

This app never works, which is a shame because it would be beneficial for customers. When I open it on my iPhone, the screen is always black. Without a functioning app, I have to use the website for online check-ins, which is inefficient - most of the time I have to tell the staff exactly what bed type and services (e.g., sunless tan color, hydration, etc.) I opted for online. It’s great that the check-in feature holds your place in line, but it doesn’t save any time when you have to explain to the customer service rep exactly what you want and already paid for online. Nonetheless, Sun Tan City is the best tanning salon I’ve experienced, so this review is by no means a reflection on its staff, equipment, or services!

This may actually be the worst app I’ve ever used. When I set up my online account, the barcode scan feature for the scan card didn’t work. I entered my info in manually, which wasn’t a big deal. But, I’ve tried to log in probably 20 times over the past two days, and it hasn’t worked a. Single. Time. Tried deleting and redownloading a couple of times as well... still nothing. This is the first time I’ve left a negative review for an app, but it’s bad enough to warrant that. A company that makes this much money should at the very least have a functional app, especially during a time when social distancing is so prevalent. Get it together, STC.

Every time I walk into Sun Tan City, an employee asks, “Did you check-in online?”, and my response is ALWAYS the same.....”I attempted to use the app to schedule my services, but it doesn’t respond.” This has been my experience for the past year and a half (possibly even 2 years), so I am going to delete the app off of my phone, to open up storage for apps that DO work. I’m not sure why the development is so behind for this type of app, as it seems pretty straightforward to me. I’m not an app developer, but I’m tempted to become one bc of this 😝!! Because if it worked, I think it would be an excellent asset to the company, and all of their customers.