TownSq Hack 6.12.33 + Redeem Codes

Our HOA is transitioning to be managed by Professional Community Management, which uses this app. Overall, I was pretty excited about consolidating all of our communications documents, events, and records into an online service like this and I’m hopeful that it will solve a number of our issues by streamlining management of our building. That’s said I feel like the platform and app is missing some key features … - No Sync with Google Or Apple calendars - No ability to create repeating events - No ability to brand or customize the experience for our community. - Very dated hard to read design interfaces for the platform, app, and emails - No community directory - No tour or onboarding process for the app to educate users. Would be nice to have a welcome message from the board and management company as well. - Very unclear process for onboarding non-owner and tenant users - Very tedious document management tools. Should take cues from google docs. I hope that there are regular updates and maintenance for this App with improvements and new features being introduced soon. Otherwise I’m afraid use of the service may not live up to its potential.

Overall I think this is a helpful app for the community specific issues and enjoy using it. There are a few glitches though. Sometimes I get the notification on my phone that something specific has been added and I click on the notification and it doesn’t take me to that specific notification it takes me to the general homepage and I can’t seem to find that one easily.

I got a pop up in the app today to provide feedback and it almost wasn't possible to do as the keyboard randomly appeared and disappeared while I was typing. It was so frustrating I was inspired to come here to place a review.

Notifications are a mess, especially if you are on the board, as you get notified of everything that happens on the app with no option to limit notifications to items directly related to your personal address. If you turn notifications off, you'll still get notifications to email.

When a resident calls Associa to place a request, that request in Townsq will contain no information about what the resident was calling for.

Associa can't seem to figure out Open, In Process, and Closed statuses on requests - requests are often moved to closed immediately after being received.

TownSq actually makes communication between residents/management more cumbersome and has led to more miscommunications and slower responses to requests.

Also, is TownSq selling personal information? My name was misspelled by management in the app (I had to call to get this fixed as there is no way for residents to update their own account information) and I started getting junk mail to the misspelled name. Curious.

Awful interface. I tried to open up a request for a pool key. (We closed a month ago and still haven’t been contacted about obtaining a key.) My request disappeared, and then I got an email asking me when I closed on the house. I tried to find the message in the app and everything just says “Oops! There’s nothing to see here!” with some stupid smiling robot. Over and over. Which I found very annoying... seeing that message and robot face over and over and over. Where did my request go? Where is the message that I was emailed about? How can I respond? And why doesn’t the HOA know when I closed if they have been paid by the title company already. Clearly, I was invited to download the app by the HOA, so they know I closed already.

I’m trying to pay my hoa dues and no matter what payment method I use it gives me an error at the end that it’s not processing. I always use my bank account so I don’t have to pay extra but since it keeps giving the error I tried adding different cards, but no matter what payment method I choose it gives the error. (And yes there are plenty of funds in all the payment methods I have tried, no cards are expired, etc). It’s frustrating for sure, I even tried to set it up for auto payments and not even that will work

We switched to Associa in large part because of the TownSq platform. As a Board member we had a lot of problems with prior management. As a Board we thought TownSq would allow for better tracking and utilization of our 3 full time maintenance crew on our payroll. Sadly after almost 4 months TownSq and Associa are leaving A LOT to be desired. Searching the platform and compiling data points is very difficult or non-existent, thus making Board oversight no better than when our prior management was here.

Very hard to send requests. Can’t upload notes from iPhone, so must write it all in the description section (which is not paragraph form, rather single line so you can’t see what you’ve already wrote). And if you take photos of your notes, It forces you to select only part of a photo. So I had to upload two photos of what should have been one photo to get the whole note in. Also, perhaps have an option so that requests can go to just the board or association? I did not like seeing that my request sent out an email to everyone including me, after the fact.

It’s a great app to talk to neighbors and whatnot, but absolutely no privacy at all if you comment.
I went to make a comment on a post not even realizing that when you do comment it posts your full name AND address!! When I went to delete the comment due to not feeling safe I noticed that there’s no option to delete comments.
I’ve personally had issues with my address being leaked and unfortunately had a stalking situation happen so this is pretty concerning for me. There is no need for our addresses to be put out in public.

Was basically forced to use this app when my HOA decided to implement it for all residents. Now all of a sudden the HOA late payment fee jumped to $100 and the “service fee” for processing a HOA monthly payment is $25. What a ripoff!

The actual app features so far are terrible too. There’s no way to delete or edit a message after you post it. Also, there’s a feature in your profile to turn off the posting of your address with your message. However, that feature does not work! After turning off the feature, your address still gets posted with your messages.

I am visually impaired and having a lot of trouble using your app. It does not fill the entire screen on an iPad and I looked to see if you have an iPad version and I can’t find it if there is one I am missing a lot of information because I can’t read it and I can’t expand it either to make it larger. Can you possibly help me with this? I know that there is a Magnifier that I can open. to magnify things, but truthfully, the font is very small and green, and extremely hard to read for people with vision problems. Thank you.