Your Texas Benefits Hack 6.2.1 + Redeem Codes
Developer: HHSC
Category: Health & Fitness
Price: Free
Version: 6.2.1
ID: us.tx.state.hhsc.ytbmobile
Screenshots
Description
The Your Texas Benefits app is for Texans who have applied for or get:
• SNAP food benefits
• TANF cash help
• Health care benefits (including Medicare Savings Program and Medicaid)
Manage and view your cases anytime you want – right from your phone.
Use the app to send us documents we need.
Get alerts, like when it’s time to renew your benefits.
Manage your Lone Star Card.
You also can report changes to your cases and find an office near you.
To get started, set up a Your Texas Benefits account (if you don’t already have one).
Here are features you can access once you set up your account:
View your cases:
• Check the status of your benefits.
• See your benefit amounts.
• Find out if it’s time to renew your benefits.
Manage account settings:
• Change your password.
• Sign up to go paperless and get notices and forms sent to you on the app.
Send us documents:
• Attach photos of the documents or forms we need from you and then send them to us.
Get alerts and view case history:
• Read messages about your cases.
• View documents you’ve attached and sent us through the website or app.
• View any changes you’ve reported.
Report changes about your:
• Phone numbers
• Home and mailing addresses
• People on your cases
• Housing costs
• Utility costs
• Job information
Manage your Lone Star Card:
• View your balance.
• Track your transaction history.
• Check your upcoming deposits.
• Change your PIN.
• Freeze or replace your stolen or lost card.
Find an office:
• Find HHSC benefit offices.
• Find community partner offices.
• Search by your current location or ZIP code.
• SNAP food benefits
• TANF cash help
• Health care benefits (including Medicare Savings Program and Medicaid)
Manage and view your cases anytime you want – right from your phone.
Use the app to send us documents we need.
Get alerts, like when it’s time to renew your benefits.
Manage your Lone Star Card.
You also can report changes to your cases and find an office near you.
To get started, set up a Your Texas Benefits account (if you don’t already have one).
Here are features you can access once you set up your account:
View your cases:
• Check the status of your benefits.
• See your benefit amounts.
• Find out if it’s time to renew your benefits.
Manage account settings:
• Change your password.
• Sign up to go paperless and get notices and forms sent to you on the app.
Send us documents:
• Attach photos of the documents or forms we need from you and then send them to us.
Get alerts and view case history:
• Read messages about your cases.
• View documents you’ve attached and sent us through the website or app.
• View any changes you’ve reported.
Report changes about your:
• Phone numbers
• Home and mailing addresses
• People on your cases
• Housing costs
• Utility costs
• Job information
Manage your Lone Star Card:
• View your balance.
• Track your transaction history.
• Check your upcoming deposits.
• Change your PIN.
• Freeze or replace your stolen or lost card.
Find an office:
• Find HHSC benefit offices.
• Find community partner offices.
• Search by your current location or ZIP code.
Version history
6.2.1
2023-05-10
This update includes fixes for minor issues related to document uploads.
We’re always looking for new ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
We’re always looking for new ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
6.2.0
2023-04-25
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
6.1.0
2023-03-21
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
6.0.1
2023-02-13
This update includes fixes for minor issues related to document uploads.
We’re always looking for new ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
We’re always looking for new ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
6.0.0
2023-01-24
Information about your Lone Star Card is now available on the app.
New features:
• View your balance.
• Track your transaction history.
• Check your upcoming deposits.
• Change your PIN.
• Freeze or replace your stolen or lost card.
We’re always looking for ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
New features:
• View your balance.
• Track your transaction history.
• Check your upcoming deposits.
• Change your PIN.
• Freeze or replace your stolen or lost card.
We’re always looking for ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
5.9.3
2020-10-28
We’re always looking for ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
5.9.2
2020-09-23
We’re always looking for ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
5.9.1
2020-08-27
We’re always looking for ways to improve our app. We use comments and feedback to help us make improvements. We will continue to monitor and fix issues shared in the App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
Siempre estamos buscando maneras de mejorar nuestra aplicación. Todos los comentarios recibidos nos ayudan a hacer mejoras. Seguiremos monitoreando y solucionando los problemas compartidos en los comentarios de la App Store.
5.9
2020-06-10
This update includes features that make it easier to log into Your Texas Benefits. Face ID and Touch ID login are now available for easy access to your account!
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.8.2
2020-04-09
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.8.1
2019-12-17
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.8
2019-10-08
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.7.3
2019-08-19
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.7.2
2019-07-02
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.7.1
2018-12-19
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.
5.7
2018-09-24
This update makes it easier to enter dates and includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to
help us make improvements. We will continue to monitor and fix issues highlighted in App Store
feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to
help us make improvements. We will continue to monitor and fix issues highlighted in App Store
feedback.
5.6
2018-06-05
For this release, we updated the app and fixed several issues.
They include:
• Better integration with your iPhone dialer function.
• Helpful file size warnings when uploading photos and documents.
• Improvements to VoiceOver support.
• Other useful minor enhancements.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in App Store feedback.
They include:
• Better integration with your iPhone dialer function.
• Helpful file size warnings when uploading photos and documents.
• Improvements to VoiceOver support.
• Other useful minor enhancements.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in App Store feedback.
5.5.1
2018-03-26
For this release, we updated the app and fixed several issues related to VoiceOver support.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.5
2017-12-20
For this release, we updated the app and fixed several issues.
They include:
• View status of benefits for which you’ve applied
• Take common actions on your case or cases with fewer clicks
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
They include:
• View status of benefits for which you’ve applied
• Take common actions on your case or cases with fewer clicks
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.4.2
2017-08-30
For this release, we updated the app and fixed several issues.
They include:
• A new feature that allows people receiving Healthy Texas Women benefits to see details of their case.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
They include:
• A new feature that allows people receiving Healthy Texas Women benefits to see details of their case.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.4.1
2017-07-12
We weren't quite ready to roll out 5.4. Please use this version instead.
5.4
2017-07-11
For this release, we updated the app and fixed several issues.
They include:
• A new feature that allows people receiving Healthy Texas Women benefits to see details of their case.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
They include:
• A new feature that allows people receiving Healthy Texas Women benefits to see details of their case.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.3
2017-06-07
For this release, we updated the app and fixed several issues.
They include:
• Stability and performance improvements.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
They include:
• Stability and performance improvements.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.2
2017-04-11
For this release, we updated the app and fixed several issues.
They include:
• Improvements to how you create an account and get a new password.
• A better way to change your password when you’re logged in to your account.
• Improvements to accessibility elements in the app for people who are blind or have a vision disability.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
They include:
• Improvements to how you create an account and get a new password.
• A better way to change your password when you’re logged in to your account.
• Improvements to accessibility elements in the app for people who are blind or have a vision disability.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
5.1
2016-12-14
For this release, we updated the app and fixed several issues.
Including:
• Improvements to how you can find your user name if you ever forget it.
• A better way to get a new password if you ever forget your current password.
• A better way to upgrade from a limited access account to a full access account.
• The ability to link to your own cases if you’re an authorized representative for someone else.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
Including:
• Improvements to how you can find your user name if you ever forget it.
• A better way to get a new password if you ever forget your current password.
• A better way to upgrade from a limited access account to a full access account.
• The ability to link to your own cases if you’re an authorized representative for someone else.
• Minor bug fixes.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.
Ways to hack Your Texas Benefits
- Redeem codes (Get the Redeem codes)
Download hacked APK
Download Your Texas Benefits MOD APK
Request a Hack
Ratings
4.8 out of 5
230.8K Ratings
Reviews
smtmrndmdnght,
Recent Updates Have Finally Made This App Accessible
The recent update to the app is incredibly better and user-friendly than it was during the height of the pandemic. (I mention this to give the app development team an idea of which update I’m referring to because I’m not sure when it exactly the new version was rolled out. And I don’t know because it was really confusing using the app before. For security reasons, the app logged me out during long periods of unuse— which were frequent because every time I tried to use it to upload documents OR check my SNAP balance, I couldn’t do it.)
However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.)
I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website.
Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.
However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.)
I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website.
Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.
Just Thankful.,
An old fashioned person opinion..
I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person!
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.
Mercedes_delin,
I can’t even get past the log in cause a glitch I’m frustrated
I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.
seve632,
App is not very user friendly
When you press on menu it gives 4 options. The options really don’t let you see your recent review of your cases. It shows you, you have uploaded files, but I found that it is not uploading docs that well and a change or question only results in you having do an application from the start. I don’t find the app giving me enough info. It only tells me denied or pending. Then you wait on the 211 number for an hour only to get the wrong info or get someone that doesn’t know... The offices at my location have been closed, so you don’t get much help there either...
Cupcake 30,
Completely useless for voiceover users
This app was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on this app and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with the app turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told the app works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again.
thracker,
Awful Experience
When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!
ply2,
App
I receive notices on the message board that I have a letter I need to read several times a year, yet when I go to letters, there is never anything there. This causes me to worry and stress over what I may be missing or failing to do.
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!
Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!
FRG87,
Snap(TXLoneStar)
An Honesty of years of experience….
Extremely difficult for even a disabled citizen with a fixed income, Medicare & Special Needs Medicaid.
Turn around time for applicants is beyond long. Local offices are very unhelpful and in a hurry to rush applicants and renewal’s questions as annoying to them.
Phone lines to just speak to a live person on Snap Benefits is only just getting hopeful.
Contact with your case workers are not accessible as they once were.
Meanwhile, you are down to high preservative foods that aren’t part of your health plan, or make a small amount of delivering just to afford better food. Only to then get quickly shot down during a LONG application process or renewal, on the the assumption that less than $85 of deliveries can support a month of your health nutrition expectations.
Not taking in count, you may not always have the health or physicality to make delivery funds every week or month.
Most people with minor children are the only citizens Texas Snap continuously approves…Any age of Disability (especially without children) are least likely to be included in Lone Star benefits more than $20 a month (if at all).
Extremely difficult for even a disabled citizen with a fixed income, Medicare & Special Needs Medicaid.
Turn around time for applicants is beyond long. Local offices are very unhelpful and in a hurry to rush applicants and renewal’s questions as annoying to them.
Phone lines to just speak to a live person on Snap Benefits is only just getting hopeful.
Contact with your case workers are not accessible as they once were.
Meanwhile, you are down to high preservative foods that aren’t part of your health plan, or make a small amount of delivering just to afford better food. Only to then get quickly shot down during a LONG application process or renewal, on the the assumption that less than $85 of deliveries can support a month of your health nutrition expectations.
Not taking in count, you may not always have the health or physicality to make delivery funds every week or month.
Most people with minor children are the only citizens Texas Snap continuously approves…Any age of Disability (especially without children) are least likely to be included in Lone Star benefits more than $20 a month (if at all).
1014726913 mg,
First time user of this app
So I have been trying to use this app for the first time and at the beginning it wouldn’t allow me to use anything to even upload which resulted in my Benita being delayed and as a parent and being at an era where the pandemic is bad and only getting worse would suffer because they depended on their benefits but now was finally able to access it which mind you no help from Brenda a supervisor at the Texas health services I think as a supervisor at a job where yes you are gonna have people who need more help than other to access this need more training bad customer service on that department
catmari3,
App Issue
This app has great functions and I appreciate the interface. The only issue I have is on the Lonestar card screen. It says only the main person on the account is able to see this screen... but I am. I called 211 and my EBT help card number, and they both basically said they don't know why it's saying that when I am clearly the account holder. Unfortunately they told me they can't help further because they aren't trained to know about this app. I have no idea who else to contact about this... It isn't a HUGE deal because I can just contact the phone number on my EBT card but I have to do that every time I need to check my balance instead of the easy way by just checking the app.