Amcrest Cloud Hack 3.7.1 + Redeem Codes

I hooked up two cameras there is no option for the microphone, I can hear it from my phone and can not talk to people at my house from my phone , and this is supposed to be a two way microphone, the delay is outrageous, I bought 2 of the most expensive Ethernet chords and doesn’t make a bit of difference , the app gives you an option of contacting support but the email ad Is invalid and will not send , if I could resolve these issues the camera be awesome , and only sometimes the camera will move directions, most of the time it doesn’t move though and I’m constantly losing the ability to zoom in and out , this last time it lost that ability , I can not fix it

I was using this service and had the auto payments tied to a debit card. I had to get the card replaced because I thought it had been lost. Amcrest sent two emails telling me they would stop service and delete my cameras as well as any recordings if I didn't update my payment method. The problem is that their termination email ended up in my junk email folder. Funny how their emails with the invoice attached made it through but not the threat to delete everything. I consider that bad customer service. I only found out they discontinued service when I witnessed what I think was a theft from a neighbor's car. I went to access the recording and "Poof", nothing there! .. at all, not even my cameras. If there was a serious crime, wouldn't deleting recordings constitute obstruction of justice and destroying evidence? Sounds like a serious liability issue to me.
The price is a little steep as well, at $20 per month for two cameras, I could buy an NVR and have it pay for itself in a year.

Update - It's one thing to stop service due to non payment, it's another thing to delete customer settings (like cameras). That action is unnecessary and punitive. Camera setups take up a trivial amount of data storage. Yes, it costs money to provide services, how much does it cost to lose customers?

WARNING: Do not use Amcrest cameras for any mission critical security applications! My overall experience is they are highly unreliable. The video streams will freeze with no error or indication. A church that I installed these for discovered this and now has to waste thousands of more dollars replacing them after they realized they were staring at still images. Good thing nobody with a gun came to shoot up their church because they would have been taken like sheep led to the slaughter.

The app is no better. I got one for my driveway and am about to return it. Half the time I go to load the feed in the app and it just loads a black screen. If the video loads it only runs for a few seconds and then freezes with no errors or warnings. I don’t know why they don’t give the option to view the sub stream through the app as that would make more sense. I’m not interested in having my catalytic converters stolen only to tell the police the camera didn’t work.

I think it’s time for this company to take a step back and completely reevaluate their position. These are not security cameras, they are toys.

After trying different Amcrest WiFi cameras over the last 5 years, spending $5,000+ on equipment, wasting way too many hrs with the Amcrest help team and troubleshooting issues that now amount into days, I think it’s time recycle all this frustration, patch the 8 holes I will have from removing my camera installs and break up with you Amcrest!
You have continuously let me down with issues such as memory not saving settings, poor video signal quality and my favorite when the power goes out...or just random.. why not they are only security cameras- “cannot find host” and the cameras never reconnect. I have to delete and research for devices and add password per each and save. Honestly, I’m very tolerable but this company and equipment is something you would expect to see being used in the 1990s! Do not waste your money or your time! Stay far away from this company for many years and if they survive, there may be a slight possibility that it’s because the equipment has been re-engineered and improved significantly.

Some of the time the app works, which is nice. During a recent windstorm I was able to use the camera feed to watch my trees waving violently in the wind, while hiding safely in a windowless basement room, which I couldn’t have done without the cameras.

That’s the only good part I can recall. Night vision works fairly well, unless you’re actually trying to see some detail. Live view works well also if nothing is happening outside and you are lucky, again unless you want to see detail. Motion detection is very impressive: it captures snowflakes, raindrops, hail, insects, very well, in fact it will detect basically anything moving except for people, animals, or vehicles — the whole reason I paid for this system.

Today, for instance, someone knocked on my front door while I was using the restroom. I checked the camera app. Nothing. Just a blank screen, and it stayed that way until they left. I have video of a motorcycle driving into my driveway and video of a motorcycle leaving, and blank in between. I assume that’s the motion detection AI helpfully blocking out anything I might want to see.

In short, I think it’s reasonable to assume that all positive reviews are people who work for Amcrest. No one who depends on this product could be happy with it, I’m sure of that. But it’s not the worst possible outcome — the cameras haven’t caught fire and burned my house down, for example — so I’m choosing to focus on the positive.

I have 2 of the Amcrest pro HD cameras set up. One of the cameras would not record motion. It was the first camera I set up. It worked great until I installed the second camera. The first camera quit recording. I ensured the channels were different, reset the camera, ensured the programs they recommend were set up correctly on my computer as well as my phone. Reset camera, reset router. Nothing. Only second camera would record. Not a space problem, i delete everything off of the cloud every day. I called customer support, the individual’s tone was as if i had never used an electronic device before. I explained the problem, what I had done to troubleshoot the problem. The individual says, “You need to reset the camera.” I explained, “I just told you that was the last thing i did.” He proceeded to tell me tp reset the router, install the program on my computer, all of the things I told him I accomplished. He then stated, the camera was bad. I disconnected the second camera and everything works great. Not a bad camera, worthless customer service!

Software needs a lot of work, I’ve tried every trick in the book to schedule motion detection and it does not record, I’ve called tech support, they can't seem to be able to fix the problem, if I do turn on motion detection, it does record but it’s always recording, not according to my schedule. And only the last 4 hours, that’s all you get for free...so unless your paying for iCloud service and you look 24 hours later, you’ve lost any recording after the last 4 hours. You can only record to the SD card manually. I was hoping to record to the SD card using motion detection. Anyway, this APP is not user friendly, needs a complete overhaul. The only reason for two stars is because it does have a good clear picture, but they need to fire their software person and start over.

I have their cameras there POE adapters and their network video recorder and all this equipment works seamlessly together remotely or on site I just love their stuff. And as for having to reboot any of the equipment that I may need, I found I could get one of those cheap Christmas light timers and put it on whatever you want, set it for 15 minutes or a half hour to shut off and then it turns back on. That’s what reboots my equipment and works great. I’m in a wheelchair and some equipment is in my shop so it’s easier to use one of those. Other stuff I control via Alexa.

Coming from a nice setup and App with Presence (iPhone to iPhone system which we still use and much prefer over the Amcrest), we “upgraded” to Amcrest and has been nothing but a let down.
We hate the main Amcrest View Pro app with a passion. Just so ugly, buggy, motion recording very glitchy/no video thumbnails or events list, and needs a whole complete overhaul BAD.

Luckily, this Amcrest Cloud app is much better and has a easier to navigate interface. We will be using this from now on and deleting the awful Amcrest View Pro app.

Just don’t understand all the crap with Amcrest we have to go through still.
-It a 2K camera but the app limits you to 1080P, so why did I pay for the 2K/3mp camera?
-Buggy live video feed and looses connection often. Also is never full quality (again, app limits it to lower resolution).
-Why did I buy a extra SD card with the camera when I am now forced to use the Cloud service/app making the local SD card recording useless (does not show up in the app)?

Overall, just so so so many issue keeping this from being a nice camera setup. And it seems while their “camera” actually is nice, all of their apps are total garbage. They need to hire a new development team and start from the ground up BAD!

Without a doubt the most frustrating software or apps that I use. The biggest time waster. All I did today was discontinue the monthly cloud service. Now they give you four hours for free. So why would my ending the monthly service remove my camera entirely from the cloud???? So now I have to start all over again. Amcrest seems to have a love for telling you the password you entered is incorrect yet you know its correct and somehow after entering it three times in a row it takes it. I also get the message the firmware must be updated, so I go to the website. Guess what. My camera is not listed for firmware updates. Now I cant log into the cloud and so far password reset isnt helping since I didnt receive a response email. Funny because my email is getting motion detection emails!!! Cant wait to get rid if this one day.