AXS Tickets Hack 6.0.8 + Redeem Codes

The transactions of the of computer controlled part of the app seem to work well but don’t dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. she told me I could not be on Wi-Fi when using the app so she hung up on me. I had to get on my phone. When I tried the second time to just confirm I had not sent the tickets off somewhere, this lady says your not the person listed I said there are two of us one who has money and no email one who has a email my brother same last name of corse and we made sure that everything matched exactly just as stub hub told us to so she proceeded to hang up on me, and remember I was the most polite you can possibly be having been a customer service manager for Chrysler corporation for 33 years this is company so set in its ways of telling people to go eat there hat so much they can’t even be nice for one second to help a customer you know do there job correctly.

I bought 2 tickets to an event a month ago and downloaded the app immediately to verify my purchase. I had no trouble signing in and viewing my tickets at that time. Flash forward a month later, day of show, and the app tells me upon signing in that I either haven’t used the app recently (I used it exactly a month ago, how often am I really expected to use it??) or that “this is a new device” (it isn’t) and I need to confirm my acct via an email they’ll send me. So they send me the email, I click “Verify Device”, which takes me not to the app but to the website, which greets me with an error message in a red box: “This session has expired. Please log in again.” So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (it’s been minutes, not even 1 hour), and when I click the link, I get the same error message. I tried logging in on the app again, get the same message about needing to verify, but obviously that DID NOT WORK, so I request a new email with a new verification be sent. It never comes. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. But there are no viewable tickets with bar codes, which is what the agent at the door will want to scan tonight. Now, tell me why this is happening. And why did I pay such exorbitant surcharge fees for THIS experience?

Let me first say that the employee we talked with was polite and kind and tried very hard to assist us. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. I got to the event, having paid for 10 tickets, and the etickets didn’t work. So after waiting in line I had to go to another line for printed tickets. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! This was after spending quite a bit of time talking on the phone with customer service before we left home! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. We did finally access tickets, no thanks to AXS, but because the manager knew how to work around the system. I am seriously unhappy that we missed over an hour of the event, especially when we arrived before the event began, just because an AXS employee linked tickets from the 2021 rodeo to the 2022 rodeo today. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. All of this because we were linked to LAST YEAR’S tickets! Really?!!!. I expect much more from AXS!!!

I don’t normally do app reviews, but this one frustrated me. The app communications are confusing. First, after requesting to transfer two tix to the person I bought them for, I got an email saying “[Firstname Lastname] hasn’t accepted the ticket you transferred...” But the name it listed was MY name, not the person to whom the transfer should go. The next day I got the same email twice simultaneously. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Does my friend have to accept each ticket separately? When my friend did accept the transfer, I received an email saying my friend had “claimed the 1 ticket you transferred for the following event...” Wait a minute, I transferred TWO tickets. Why does the email say “1 ticket”? Have no fear, there’s a link in the email where I can view the completed transfer. Ugh! After several tries, the link DOES NOT WORK. But wait, there’s a phone number in the email you can call for help. Tried it. On hold forever while I worked in the kitchen. I finally gave up on that. That’s not all! The app currently states that the tix were transferred on March 14, 2019. Not true! That’s the date I requested the transfer. They weren’t actually transferred until my friend accepted the transfer two days later.
The tix I purchased were not cheap. I would expect the venue would use an electronic ticketing system that’s not so confusing and confounding. Two thumbs down.

I had to log in each time I used this app, which was several times within a couple of days. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. Since this app doesn’t allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via the app’s email share option. My recipient never received an email with the shared ticket (definitely input the email address correctly). So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue was...they were able to print a paper ticket somehow (I’m guessing they somehow made a new barcode?), and that did scan, so we were eventually able to get in...

I recommend the creators of this app fix the facebook login issue and make sure users don’t need to login each time they need to access their account in the app. Adding tickets to Wallet is a must, and sending/revoking needs major help.

I’ve used the Flash Seats app for years with no problems. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. I didn’t have a problem with the transition until I downloaded AXS and attempted to login. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. Understandably, you’d only have to reset your password and then you’d have access to all your account content.
Unfortunately, after I downloaded this horrible app, it wouldn’t allow me to sign in. I requested a password and followed the instructions, but that didn’t resolve the situation. Every time I try to sign in, after creating a new password with my already existing email address on file, I’m told that There is an account error and I need to be redirected to the help page or live chat. At that point I’m told it is “cookie” related and I can’t proceed in Safari without changing my settings. The only problem is, I’m not using Safari so it should make a difference. I’m annoyed with this application and don’t even care to resolve the issue.
I’m going to really miss the easy use of Flash Seats. Too bad it makes you give this app at least one star on the review. This app is absolute garbage!!!

Never once, *literally* not one time, in the MANY years of being forced to buy tickets from this company, have I had a smooth ticket buying experience. They are basically the monopoly, so they know they can get away with being trash. The app and website don’t mirror each other when it comes to functionality, for example: an artist sends you a pre-sale email, it’ll take you to the mobile website (no option to “open the app”), yet the mobile website is complete trash because they want you to use the app - but the app doesn’t open the link for the specific pre-sale page. This is just skimming the surface of the problems within this god awful company.
The fees are outrageous (and never stop rising), they act like scalping is bad, yet actively support it with their second hand ticket market, the app and mobile site are both full of bugs that have gone unfixed for years, they won’t remember your password and will make you reset it constantly, even when it was correct to begin with (which is a real fun time when trying to beat the cart-clock).
Believe me, I could go on. I can’t wait for the day when I can actually buy tickets to a show and not want to jump off a cliff after.

I had a problem with my purchase and tried for a week to get it resolved through their customer service. After 4 phone calls and 5 emails, I sold my tickets to a friend. I bought it for the wrong day and I was trying to move the tickets. The reply I got a week later was their FAQ cut and paste. Which also meant I'm doing the work to resolve it. None of which addressed my problem. I don't believe it should be this hard to get some help. I will not be using AXS again. Too much work to have fun!

I got a survey request my reply:
Since no one was there to help with moving my tickets I had to spend time writing and calling numbers that didn’t resolve anything. I was very frustrated when if someone answered my call or ticket request this could have been resolved within a few minutes. I managed a box office and work for a ticking software company in my experience I would not use axs again and feel like if I made a purchasing mistake it would be taken care in a timely manner. Since no one read my emails before I have no faith that anyone one cares about this one. Looking forward to another automated email…NOT! Have a nice day! I will now that I’m not using AXS. Thanks for wasting my time again! ✌🏽

The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. You don’t care about customers or their needs and it shows in all of your actions and words.
I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. AXS’s lack of integrity and non existent concern for its customers is appalling and disappointing. I will do everything I can to NOT buy tickets from AXS in the future.

I ordered tickets online to a recent show. I kept being redirected back to the beginning to try again with the prompt saying saying “Something went wrong. Let’s try again.” So I kept trying and the same thing kept happening. Then I received 2 notifications from my bank for 2 separate large transactions. Yet I do not have my tickets or any co formation. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. It has now been over 9 days and I still haven’t heard from a real person and still do not know if I have my tickets. I am concerned as the show is coming soon. Second hand retailers have them available, but now the cost is through the roof and I don’t know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source.

Please help me with my situation. I am going to be extremely upset if I can’t go to the TOOL concert.

Cheers!