BCycle Hack 4.1.4 + Redeem Codes

On two occasions I would take bike out “successfully” and it would read ERROR in RED. Yesterday… it did that again and I tried re doing it.. and after 3 FAILED attempts of the bike getting unlocked but showing as “failed attempt”, I tried being correct and putting it back in so it is on record of what bike I took out… it told me I was over my limit!!! Then, my friend tried paying for me EVEN THOUGH I HAVE A MEMBERSHIP. And guess what? It took her money, but didn’t let me take a bike out so she needs her money back for sure. This app needs an update and I don’t need a limit for something I paid for as a member, especially when it’s the app’s fault. Please fix. I DIDN’T even get to ride! I couldn’t even call customer service because it was 6 pm. And then I’ve sent emails. Hopefully this gets resolved… but I’m frustrated as I did not get my workout in. AND it took my friends money. I gave this 5 stars but I’m taking it down to 3 as it is taking money and not providing the service I paid for.

Firstly, I really want to love this company, the concept is great! Unfortunately the app works about 60% of the time, most of the time it is incorrect; either with showing bikes available or showing parking available, both incorrect. Most of the time when I go to rent a bike, I look on the app to see how many bikes are available at the docks near me, I walk to a dock thinking that I will be able to get a bike, only to get there and find that either- there are less bikes than the app stated, or there are bikes under maintenance, the app will literally only update once I reach the dock. I try again…..hoping the same thing won’t happen, it often does OR someone else beats me to the dock in the 5-7 min it takes to walk to the next closest dock. It usually takes 20-30 min to actually find a bike to rent. They need a way to offer a reservation for at least a 10 min window. It is also very annoying when I look on the app to see where I can park my bike to return it and I get there and find that the dock has no space. Not ideal, very frustrating. I really want to give this company a chance as I love the concept, but I have had a monthly pass for 2 months now and the above issues have come up time & time again. I have contacted Customer Service (today at 7:38pm) and they don’t seem to care in the slightest. If things don’t change in the next 30 days I will definitely be cancelling my membership, it is not worth the frustration. I’d rather give my $$ to Uber or Lyft.

I travel quite a bit for work. I really enjoy exploring a city by bike. This app isn’t great for going from city to city. Even though they all use this app and they will tell you how many cities they are in, each city is a separate entity. Each requires a separate log in and pass purchase. And the app doesn’t make it easy to do that. When I called the customer service to find out how to log in for the city I am currently visiting, they couldn’t tell me how to do it. To be clear, I don’t expect to be able to buy a pass in city A then use it in city B. But they need to make it easier to purchase a pass in each city without going through all of the steps to set up an account in each city. Once I set up an account with BCycle, I should just be able to purchase a pass in any city they serve in one or two clicks.

The app works fine but I feel I have to toggle through too much to figure things out. Put info like past rides/statements, current ride time and how to recheck out a bike in the menu or on landing page of app.

I have to agree with many others on here that I HATE HATE HATE that I have to hunt down a dock station every hour to avoid fees. The trails are extensive here in Fort Worth and this is a hassle that is making me consider just buying a bike instead of incurring fees everyday. Instead of telling us to contact our local office, why don’t you just change the business model as people are requesting? One hour isn’t long enough!! We should be able to just extend our ride by one hour increments in the app FEE FREE without having to re dock. That would make the most sense.

Great idea—loved seeing a new city on e-bikes and saving money on cars. However, if your service is completely reliant on an app, the app should work, especially for something as vital as transportation. We were on vacation but what about those who use the bikes to get to work? Main issues:
-Kiosks did not accurately reflect how many bikes were available.
-The returned bike was not always ‘registered’ as returned, which meant I was either charged an overage fee or unable to check out a new bike.
-The app would say a bike had been unlocked when it was not released from the drop station.
-I was not always able to check out another bike immediately after returning one. I get the whole 60 minute time limit, but there should be clear expectations conveyed to customers who are planning to ride for longer, such as can’t unlock same bike, have to wait a certain amount of time before checking out a new bike, etc. We met several similarly frustrated customers.
-Attempted to reach customer service by phone on several occasions but they were not consistently available.
-Because of the above, my husband and I got stranded two days in a row. Our choices were to double up on the one available bike, walk, or pay nearly the cost of a monthly membership fee for a ride share back into town.

Got the day pass for I think 7 dollars. What they don’t make known(or it must be in tiny print somewhere that no one really sees) is that you have to bring your bike back and dock it every 30 minutes in order to not be charged extra. I was at a park/ lake with only the one dock. So I could only go 15 minutes away and have to turn back just to re-dock my bike every 30 minutes. I didn’t know and If I had I would have never rented the bike because that’s pretty ridiculous. I called and asked for the rationale behind the rule. And was told that the person I was talking to, didn’t know and I would have to wait for a call back from management. They never called me back. And every time I called I would get the same tech who had no answers. Charged me an extra 8 dollars. I had the bike for a couple of hours so it would have been half the cost if I hadn’t have gotten the day pass and just did the hourly one. Won’t rent again.

If you come to a dock station that is full, you’re screwed. In order to stop a ride, you must have your bike in a dock, or else you’ll get charged. If you come to a docking station that is full, BCycle wants you to find the next nearest docking station, which is typically at least 0.5 miles away, meaning you’ll have to ride back a half mile to the station, dock your bike, and then walk all the way back to your original destination, meaning you wasted about a half hour of your life and are now late to your event all because BCycle doesn’t know how to properly create its stations. It’s ridiculous that they don’t just have an “end ride” option, allowing you to leave your bike anywhere, where it can be used by the next rider, JUST LIKE EVERY OTHER BIKE/SCOOTER SHARE APP IN EXISTENCE. This service has great potential, but this is a fatal flaw that must be fixed.

I don’t know where to start with this god forsaken app. It is NEVER up to date, and extremely inaccurate. There are times where it says there are 0 bikes and every single slot has a bike in it. There are times when it says there are bikes when there are NONE. The amount of times I have returned my bike only to be told that my bike was never returned is NUTS. Also, the bikes are often broken and turn off every few seconds. Or the chain doesnt work. I would give this app a 0, but there are 2 (2) saving graces. The first one is that when the app actually works, it’s amazing. So convenient. The second is customer service. They are always so helpful and understanding. Overall, unreliable at best and downright horrible at worst. The customer service is great tho.

I have been using BCycle less than a month so I will share my opinion..

I have the monthly pass, and have used both that and daily pass’s in the past.

The bikes are somewhat unreliable as I have found some of them will display a charge when in fact they cut off mid-ride. Often times the bikes work.

I have also encountered issues with the charging stations where the stations simply won’t release the bikes forcing me to change my plans somewhat as you have to walk station to station.

I have also experienced a rude weekend customer service agent some weeks ago who was incredibly inpatient with me on the phone as I was trying to figure out why the station at mansion inn would not release bikes. I left that conversation being encouraged that I can also communicate with text instead of calling. The situation was frustrating as it was my first time using the product.

Unfortunately there is only one bike ride sharing company in Madison so you are stuck with them. They have a long way to go and they may never get their as there is no incentive to change due to a lack of competition.

When you sign up, your account will be automatically set to “auto renew”. If you don’t turn that o off when you first sign up, it’s difficult to get back to turn it off. Very bad behavior from the service.

Also, it’s possible to unlock more than one bike, but they don’t tell you about this feature until after you have signed up for an account and unlocked a bike, at which point there’s an option to unlock additional bikes. In our case, we had already created multiple monthly accounts, which charged each one an automatic $30. So BCycle got a lot more money than if we had just used one account to unlock the extra bikes for my family.

I don’t like the way BCycle does business. So riders beware.