COBRA + Direct Bill by WEX Hack 4.0 + Redeem Codes

Poor design. When logging in for the first time, the page asks for your information to be entered. One of the fields asks for Member ID. If you fill in this field, it will not work. After 2 hours on hold with Wex customer service, she said “do not fill in this field”. In teeny tiny letters under the words “Member ID” it reads Not Required. Then I remembered I did the same thing last year and had to call Customer Service. Please fix this.

My security questions never work. The page does not allow you to see what you entered or give you a page to review before sending. Nonetheless I was sure I entered correctly. It turns out that all dates should be entered with a back slash instead of a front slash. For example, I entered my mother’s birthday as 04/04 like any normal person. It requires you to enter 04\04. Please fix this.

This app is designed to make it difficult to purchase cobra and easy to miss a payment and have your payment lapse. You cannot save your credit card information. You cannot make automatic payments from your credit card. Each payment requires entering not just your credit card information but needles personal information they already have with login. On top of that they charge you a $20 convenience fee per payment. A class action attorney should look into this. The intent of the cobra law is to allow employees a bridge until they get a new job. This app is like dropping a bomb on that bridge. Employers don’t like offering cobra, they chose the administrator, so the administrator makes it difficult

To echo everyone else’s comments, this app is terribly made. I’ve been trying to log on for days, and I keep getting a service error message. I called customer service and was instructed to wait a few hours and try again…and if I still can’t login, to send an email. I sent an email and haven’t received a response… I wish I could use another provider but this is who my former employer selected, agh. Wex team, please get it together! I’m not asking for much, I just need to pay my bill.

This app does not allow you to use Saved Contact info or Saved credit cards. A major benefit for using iOS. The company also charges $20 service fee for all payments.

I wrote this review once before and the developer did not reach out to me, like other developers do. Shows how little customer service means to DBI. Hopefully you don’t ever need to use them for COBRA payments.

I created my account on desktop computer, in web browser, fine. Now trying to sign in to app, on iPad mini , the virtual keyboard keeps jumping up and hiding the space where I’m trying to put my user name and password. Not going to be able to use the app. Lucky thing I took care of most of my business on the web site.

Not sure why this has a 1.5 literally took 5 minutes to sign up and purchase cobra. Very convenient.

It’s 1995 over at Wex. Truly the worst experience of any company I’ve come across in at least a decade.
There needs to be an award category just for Wex. There are simply no words.

As a corporate design officer, I’d have no idea where to start with this company other than the end of it.

The mobile app isn’t working correctly, I create an account, log in, enter my pin and a page pops up for welcome to online elections. I click continue and it closes the app. Tried several times and still the same issue. Please fix this

The app doesn’t register that you’ve picked your elections, so it says you can’t proceed until you need at least one…. But you already have, and it just won’t work. Completely useless.

I have tried to set up but on last page it won’t allow to agree and sign in. I have tried repeatedly and started over but no luck. Now what am I supposed to do?