Cue Health Hack 1.19.0 + Redeem Codes

Absolutely love this product and the app makes testing super simple/easy. The only issue I have with it is the lack of family profile sharing. If I have the app on my phone and I start a profile, add then add my spouse and children, any other members of the family who want to run a test from their device also have to create a profile and add(/recreate) spouse and children profiles. It makes for redundant data entry and we also don’t have access to our childrens test results taken from another device. I know we can share (and that is admittedly easy enough), but in the hustle and bustle of trying to get kids back to school (and ourselves back to work) and adhering to re-entry rules everywhere, quickly being able to pull up test results for everyone has been something I’ve wished for a couple of times. It would be great if we had a family profile or dashboard of some sort. Love the product! It has already saved our behinds more than once and the technology is just so incredibly cool. Can’t wait to see what else Cue comes up with.

The Cue Health Reader/Swab module is the best thing to hit the at-home Covid Test market since the onset of Covid-19. Sure, it’s more expensive then antigen tests, but because it’s a PCR test it catches nearly all asymptomatic cases. Unlike antigen tests, which often miss cases until symptoms have shown up for a few days. Plus, the ease-of-use is seamless between the app on your phone & the reader. Highly recommended!

Bonus: if you sign up for the annual plan, each test costs $52 and if you can get the $12 refund from your insurance company, the $40 price is only $25 more than at-home antigen tests.

Highly Recommended Five Stars! Used by the NBA & MLB, too.

I’m sure there is some very cool, very advanced science happening behind the scenes in this machine, but the machine itself is horribly designed from a user’s perspective.

The Cue machine is battery powered, but you can’t actually turn the machine off to conserve battery. If the machine is too low on battery, then it can’t run a test until the machine is sufficiently charged. The ultimate effect is that you spend 20 minutes every time you want to test just waiting for the machine to charge so you can run a 25 minute test. The machine can’t be moved while a test is in progress, so it’s unclear what advantage being battery-powered even offers.

Then there are the cartridges. This is probably where most of the magic happens, so they are pricey. However, the failure rate is stunningly high. It’s like flushing $50 down the drain. Sure, they offer to refund you (usually), but by that point, you’ve spent nearly an hour charging your machine and running a test, all to get nothing. And unless you keep a sufficiently high inventory of tests, you could easily run out of them and be stuck with no tests and no results.

I’ve been using this system at work for a few years now, and have mixed reviews. I work for one of the largest tech companies around and they do a humongous business with this company. I run into problems occasionally with a invalid return on my test, or I have had multiple test cancellations for no known reason. These test kits cost a lot of money, and although I’ve recently found ways to get reimbursed for a wasted test, this is extremely inconvenient and a nuisance to me and my thousands of coworkers. just now, while running a test, I got prompted to do a software update again using this reader, something I’ve done most recently two weeks prior. Doing a update in the middle of a test is something I’ve learned not to do, as I risk test cancellation. At $60-$80 a pop, this is no laughing matter, and these issues need to be resolved in order to keep this system more credible. I do like the PDF results notifications regarding my test, that in the software interface seems to work really well.

Cue reader and app were marvelous for the first year. Now the reader is a brick and won’t charge, run tests, or do anything. Probably something to do with this thing having a battery in it and not just working off line power like a normal well thought out device. Oh and this is after waiting months for an app update to stop it from crashing right away on login (can’t use the device at all if the app won’t launch). Support will give you the run around and send up cases to “technical support” wasting your time. They should just be able to send me a replacement reader without any of this ridiculous fuss. $200 reader + $650 tests + $20/mo membership that are completely useless. By the time this is resolved I won’t need a COVID test. Do not depend on this device or app for anything. It is a nice to have convenience that rarely works.

I am blown away by what the Cue Health device can do: administer a lab-quality COVID test in under 20 minutes from the comfort of your own home. Installing and using the app was mostly seamless— the only hiccups I experienced were (1) my first test came back “Invalid” (apparently I didn’t swab my nose well enough the first time), and (2) when setting up a profile for my child, the authentication process kept failing after the PRIVO page said “success”. But Cue’s tech support folks were super helpful, and straightened it out pretty quickly. All in all I far prefer this over driving to a testing site. The convenience is hard to beat!

For others who may be facing this: Just upgraded my iPhone to the latest model and the app kept crashing when I tried to log in. I had to delete the app from my App Library and reinstall it.

Otherwise, some notes about Cue is that the cartridge seems to have a very high fail rate of ~30-50%. It’s worked perfectly on the first go sometimes but I’ve had a few occasions where two tests were canceled and the third one worked. This is really frustrating especially when the tests take much longer than antigen tests.

When my whole family came down with Covid, this device made it so easy to test everyone, even the under 2 year olds. I can trust on the results when it comes back to me and as a mom I can’t thank cue enough for giving me that peace of mind without having to leave home. And the app is so easy to use, the video tutorials are spot on and thorough and take you step by step to be able to complete your testing process perfectly. Love this device and app!

This company has major software issues. The app often takes forever to load. Sometimes it just hangs on the splash screen and never actually loads. Many times when I try to tap into the store it just crashes. Same thing when trying to get free replacement cartridges for failed test. Now I can’t log in. Every time the app starts to log in it crashes. Same issue just using their site and a browser. I try to log in and it just hangs forever.

Awful software and awful service. The kind where you contact them and they just blaim it all on you telling you to reboot un-pair and re-pair your reader. Never actually listening to your problem or accepting they have issues on their end.

When I first acquired cue health I was able to it and worked great. Now the app is not working and completely closes down as soon as I log in. What is the point of having testing conveniently at home of you aren’t able to use it? I’m very disappointed. I have not been able to access/use cue features for a couple of month. I submitted a request to their tech support and got an email it was assigned to a technician but nothing else 😒