HealthEquity Mobile Hack 5.2.7 + Redeem Codes

I like the new look of the app. I don’t ever look at reviews that say “worst app ever” or something to that effect. If you’re going to leave a review be constructive and provide actual feedback. The developers can’t do anything with “worst app ever”.

The look and feel are nice. I like the popover from the plus button a nice look. I like seeing my total contributions on the main screen. I will take thing here that is frustrating to me. When I get emails from you about my employers contribution or my employee contribution you should have the amounts that were added. I know that has nothing to do with the app, but it’s a frustrating thing for me. I like how much easier and clearer it is to add expenses and look at expenses. Over all nice job.

Unfortunately my company uses woke-named “HealthEquity”. The app works in a sense, but leaves way too much to be desired. It’s slow, frequently crashes, difficult to navigate, barely performs the essential functions. Want to submit a claim? Well, the app will replace the provider’s name with your own after submission, corrupting up your claim history. Can you correct it in app or online? Absolutely not. Need to attach a receipt? Better take a photo first because the app forces a square aspect ratio. Once your receipt is attached, time to submit for reimbursement. Wait, the app froze on submission and won’t respond despite waiting? Time to force kill. Want to look at claim history? You have to dig through the menus to find it. While you’re digging through those menus, you’re waiting for the app to respond to your screen taps. Now the app is unresponsive. Time to force kill and start over. Oh, the app submitted the claim twice? Well, time to login online and navigate who different screens, using different lexicon for the same concepts, in order to void the claim.

I’m not sure how any of these basic features were released in this state. Did you even perform functional analysis? Did you perform heuristic analysis of usability?

As a reference, the PayFlex app is very basic, but responsive and functional. Take a look at the competition and learn what makes them successful.

Hello, just wanted to drop a note about my experience over the past few months with this app. I used to absolutely love this because I can quickly access all my remaining bills after insurance and pay my doctors from my HRA, HSA etc. but as of late, the app has not been working. I called in for assistance and was told that there is nobody there that actually manages the app and make sure it is updated and working. I find this very odd and concerning. It took until now for my funds for this fiscal year to finally post but I still am not able to actually use those funds from the app to make payments like I have been able to do for the past two years. This is very frustrating! The same guy that told me no one monitors the app suggested I pay at the time of service! No thank you! I want to see the items and what I owe before I pay, it prevents outstanding balances and overpayments. He then said I could pay online with a computer instead of using the app but the funds will still not process, I get an error message every time I submit with a number to call (that I called) with no resolve. Basically be advised, you may not be able to actually use your money. 😔

Health Equity is used by my employer so I’m stuck with them unless I chose not to renew my HSA contributions next year. Which is very likely at this point. Beyond the fact that it took them nearly a year to tell me a particular transaction wasn’t approved because my policy start date was almost 2 months after I started my job, and the transaction occurred 4 days too early, leaving me with no option other than to reimburse them and lose the money because it’s now too late to pay anything from 2022 (everything else has been paid already)…. This app is horrible. It’s not easy to navigate. It seems like it should be fairly straightforward and intuitive. But on the off chance you can find what you’re looking for or get any of the functionality to open when you click on it, when you try to upload or attach documentation you’ll be met with frequent error messages and pages of blank information. The website through any browser is just as bad. This is by far the worst app I’ve used or had the experience of using for as long as I can recall. Makes you wonder what the motivation is behind not improving it.

For about ten years, I have had my HSA at HealthEquity. I usually use a web browser on a desktop computer to access my account. As a test, I decided to use the iPad app today to submit several receipts for card transactions at a doctor. I had already scanned the receipts and placed them in a folder on my iCloud account. The steps to submit the first receipt were not as simple as on the desktop. For example, the list of card transactions showed the date that the doctor actually “applied” the payment, not the date of my appointment. The worst part of using the iPad app was that after I successfully submitted the first receipt, the program sends the user back to the “More” page where you got started. The user then needs to drill back down into the submit a receipt page to submit another receipt. Never again am I going to use this app for this task. I am going back to the web site with my desktop computer.

This is the SLOWEST and BUGGIEST app I have. It is painful for me to use. I usually have to try 3-4 times to get a reimbursement request submitted because it will freeze or crash that often during use. I’ve had it for years and it has only had mild improvements during that time. If it wasn’t chosen for me by my employer, I would delete it in a heartbeat. The pop up menu takes 10+ seconds to load each time, if it even does. The list of Providers only loads half the time. It crashes after submission the other half. There’s little to no information about the status of a claim or when it will actually be reimbursed. It has a generally good concept behind it, but the execution is terrible. Submitting a claim should take me only about a minute, but it usually takes at least 10 with all the bugs. Each selection will often freeze, have no options to choose from, or cause the app to crash completely.

I am an actual user (not a competitor as another review claims), and this is by far the most incompetently designed and executed app I have ever seen. I submit a claim or two every month, and every time I try to use this app first in hopes they’ve finally fixed it. Yet every month, it’s broken in completely new and “interesting” ways that force me back to the web site yet again.

It is obvious nobody at HealthEquity has ever actually used their app and there is no QA being done; they just dump it on the users (trapped by their employer’s choice, which makes the competitor comment bizarre) and let them report what doesn’t work. And for every bug they do eventually fix, they break three more things.

Use the web site instead, and from a desktop since it doesn’t work on a tablet/phone any better than the app does. Its workflow is almost as nonsensical, but at least you can actually get things done after a banging your head against the wall enough times.

New UI is terribly unusable. The old one was significantly easier to use. No point making it look pretty if it’s harder to get tasks done. Why wouldn’t you default the service end date to the service start date when the start date is changed? Why force entry for a provider billing address if I’m going to reimburse myself? Maybe ask first in the flow. Why force a dollar entry on the final reimbursement screen when it’s already there twice. At least default it. Why does the receipt attach camera capture want to force crop to a square? Have you ever received a perfectly square receipt? I haven’t. Why is the receipt image shown rotated 90 degrees from the capture angle? Why not allow multiple selects from the expenses list when requesting reimbursement? Or at least refresh the list reimbursement status when returning to it from the reimbursement flow. I could go on.

Like others, I have issues with lists only auto-populating occasionally, leaving me to re-enter provider information for nearly every expense. I also find the app confusing to use. I’ll request a reimbursement, see that the available account balance has been decreased by the amount of the reimbursement request, see that the reimbursement shows as paid under the expense list, see that the reimbursement does NOT appear in the list of completed transactions or pending transactions, and see that if I go to “View Details” for a supposedly- paid claim there are still three active buttons for that expense: “reimburse me”, “pay”, and “mark as closed.” So I never quite know if I’ve entered the information correctly until the money actually shows up in my bank account.

I cannot express enough hope much I dread this app. Receipts must be attached to every transaction (which is ridiculous when the card emails me every time my insurance is used, whether the card was used or not... you would think they could just match things up), but that’s fine. Except that every time I tap “attach document” the app closes itself out and I have to log back in and try again. I have about six transactions I need to attach receipts to today, and I’ve logged in 7 times and only been able to attach one. I guess since they have all the power in the relationship—because if we don’t attach the receipts, they’ll just shut out cards down, and since our company chooses the FSA host so we cannot just change to a better one—they don’t feel any incentive to improve this for us. Seriously frustrating.