PayFlex Mobile® Hack 5.26.0 + Redeem Codes

This app is great in theory. When I first downloaded I was impressed and excited to use it. However, now that I have been using it my complaints are: the app is showing conflicting information about my account status. On the Home Screen under “To do” it has many purchases listed as “need to be verified”. But when you open the Individual purchase transaction, it says “no action needed, card purchase has been verified”. Ok so which is it?! Also, I have toggled and retoggled the “Remember me” switch on the sign-in screen so many times, but it NEVER remembers me. I have to enter my login info every time. This is so annoying. Especially when you switch screens just to check something and then switch back and have to login all over again. Also, under “Help” I sent an email about an issue I was having, and I have never received a response or reply or indication that it was received, nothing. I might as well have spent my time picking daisies because it obviously was a futile exercise and my email has been sent into a void. If that feature doesn’t work, why include it? Also this is just a recommendation not really a complaint, but under the “Manage” button, it would be nice if you could view your submitted claims, not just file a new claim. Overall, this app has left me frustrated and wasted my time. The idea is good, but they need to fix these issues to make it functional.

I am disappointed with my app experience. The first time I downloaded I could not be authenticated. The app showed my mobile number and email but it would not send a text or email. After getting that resolved I noticed each time I login I have to answer my security questions. Why is the app unable to remember my device. Now I tried turning in Touch ID but that for some reason has been unavailable for the last few days. Does anything security related in your app work? If you are unable to provide basic services I request that you abandon app development. It is far fasterand easier to just open a web browser. Unless you can make the app quick, easy and intuitive then you should stop devoting time and resources to app development. The only other way forward is outsource to a professional that can deliver a good user experience. Mine has been less than memorable.

Payflex is a terrible company and nightmare to work with. Their customer service is never able to provide any accurate information. I have been kept in the dark for months just so that they can make me ineligible for reimbursement for dependent care. I called the Payflex support and asked help with supporting documents needed for claiming dependent care expenses. I was persuaded not to submit the claim at that moment and instead file at a later date as apparently the last date for dependent care claims has been changed to end of May due to the ongoing Pandemic situation. And when I resubmitted at a later date, my claim was rejected and I am now told that the last date was never changed to May. I have now 2 claims from the month of March and May but Payflex is not willing to accept either. I have heard of daylight robberies but I have personally experienced how these companies can give you incorrect information to loot your money. It has been very stressfull to work with Payflex and they do not have the courtesy to have their supervisors call me or connect me to them even after I requested many times. Is their any federal agency reviewing these fraud companies and their practices?

This is one of the worst HSA provider I have came across. I have relationship with Payflex only because my employer assigns payflex as the HSA admin. The minute I am no longer cover with my employer, this company immediately charges me 5 dollar a month for keep my HSA account with them. This is insane! This company is trying to rip off every penny from its customers while nowadays a lot of HSA providers are lowering or even waiving the monthly fee for their customers. On top of that, they charge an additional investment management fee on percentage basis since I invested a portion of my HSA balance, even when I was covered my my employer! Look what I got: a payflex app that crashes all the time! Oh btw, if you want to switch to another admin, make sure you don’t do trustee to trustee transfer, you just cash out everything from this horrible company to your own bank account and then save to your new HSA admin, that way they will no longer charge you 25$ for transferring or closing your payflex account. It is not about the money, I just don’t think this horrible company worth the money. I would rather donate the $25 to any charities.

We have had Payflex through my husband’s employer for many years. Over the past 6 months customer service has gone way down hill. Getting through to them on the phone is nearly impossible. It habitually says “we are experiencing higher than normal call volume” and then places me on hold. After about a minute on hold the call disconnects!! So there is no way to get through to them. The one time in 3 weeks that I make it through, they tell me I am not authorized on the account and can’t help me. I’ve been the one calling about this account for over 10 years and now all of a sudden I’m not authorized. Can’t even find the form they need filled out on their website. I could go on and on about the terrible customer service but the short version is stay away from Payflex if you can! It’s the only choice we have through my husband’s employer otherwise we would be out of here. Would have given them 0 stars if it had been available!

Used this for years for a flex spend account without issue. Now, every single purchase has to be “verified,” with multiple steps. They don’t look at claims before denying them, with responses like “clarify shipping charges,” on parking deck receipts. To make matters worse, customer service continuously hangs up on people and gives inaccurate information. Each time I login, I’m being asked for things like letters of medical necessity that shouldn’t be required for covered items like sunscreen. Receipts are often rejected with responses asking for things impossible to obtain. Now, we’ve paid $2000 into an account that is telling us we have to pay them $300 to unlock it, because they didn’t like a pharmacy’s receipt format. There are still over $1000 in unused funds paid to them I still can’t access. This shouldn’t be legal and could put lives at risk. This company should be ashamed of themselves profiting off of freezing medical access to those who need it.

Unfortunately, the app does not allow one to do the real work that needs to properly administer an HSA account and so users must still rely on the website.
I had expected the much touted updates to allow us to upload documentation, or at the very least categorize expenses. But app’s main features continue to be providing basic information and the initiation of deposits and withdrawals. This may be good for infrequent users or those who don’t need to provide backup, but for the detail-oriented user it is insufficient.
Ideally, future updates will allow users to upload PDFs direct from their phones (where many originate) or, even better, use the technology of many expense account apps and let users snap pictures to back up their claims. But, until then we’re stuck with the (often wonky) website. Hopefully, it’s a work in progress and that will happen soon.

This app looks beautiful, the interface is intuitive, everything is where it should be.. It’s just non functional. It’s like App Art - beautiful to look at but you can’t touch it. While I do appreciate the abstract beauty of a well carved rock on the side of a mountain, what I need is a working staircase to get me out of the valley. When attempting to upload a photo from my phone, it says wrong file type. LOL! Which file type do y’all expect from an iPhone? There is only one, and half the mobile phones in America use that same file type (if not all). What’s funny is it accepts a photo taken from within the app as the correct file type (YAY!!! I found a loophole!!), yet the app then fails to upload... so close. Wait!! But did you restart your device? Yes! Clear your cache? Yes!! Delete and reinstall? Yes!!! Swing a dead cat over your head in a cemetery at midnight while hopping on one foot and reciting the alphabet backwards? Ok Huck, I did not try that.. Please fix this app, I’m stuck with it for a year.

You need chip card to buy a ride. These might work for one or two purchases with the strip, but those machines don’t read the antiquated strip — you need a chip to be able to buy a ride predictably. I don’t understand why these cards are 10 years behind CC infrastructure. Worse, the website is not accessible with public URLs, you must login at work, from work computer. Seems a bit unethical. Even worse than that, you can only add a minimum of $50/m so if you are remote 2-3 days a week you have to find the hidden website at work to login and modify the deductions from your paycheck. Basically it’s just easier and cheaper to pay tax and not deal with this pathetic system. It’s so bad it feels like a scam. The craziest part is when you try to login from a public URL it lets you login, it appears you have to login again and is unclear if you failed. It’s a complete nightmare.

This app – and the IT behind it — are enormous disappointments. I filled out many feedback forms for broken features to be fixed, and nothing ever happens. As others mentioned, the homepage TO DO section contains items “to be verified” that were verified more than a year ago, despite a dozen requests to remove these, some to managers who apologize profusely and promise to follow up. The Contact form doesn’t allow attachments (!!) making it impossible to illustrate a problem. The biggest issue is staffing, it’s nearly impossible to get anyone in tech-support, and if they finally respond, they’re clueless about the issue that I’ve documented repeatedly, they make promises to fix it, then nothing happens. This is a proven pattern in my experience, not a one off. I read that Payflex will be acquired, one can only hope the new company takes the whole IT infrastructure out to a dumpster and replaces it & the entire “support” staff.