The app kept freezing almost immediately underwater, rendering the entire Kraken smart housing case useless and ruining your ability to capture any photos/videos on your dive. I tried it on a several dives and at best I got 2 photos before it froze, otherwise I got zero photos on most dives. The Kraken case was brand new, properly vacuum sealed, and connected via Bluetooth, but the app stopped responding to any casing button presses. You could still see the app on the phone screen, so it also drained the phone battery after it froze.
A basic, poor quality app renders the Kraken casing a literal brick - the most expensive dive weight in the world. Once you’re underwater on a dive, it’s impossible to try and fix (e.g. kill and restart app, restart iPhone) so you’ll miss capturing anything on that dive, a terrible missed opportunity if you see something special on your dive.
I really wanted to support Kraken as a fellow Canadian and was excited for this product to work. I saw a dive instructor using it in 2019 and she recommended it. However, it’s only as good as the software. Kraken casing used to use a different app (Dive+), which for someone reason they had to abruptly stop using (copyright issue?) at some point in the past year and develop a separate new Kraken Sports app. They clearly didn’t invest enough in this critical component, resulting in a very poorly tested app.
To add insult to injury, now that I’ve tried the Kraken underwater only to realize it’s app doesn’t work, I can’t get a refund on my Kraken housing + lights + camera tray + arm + lens purchase because it’s used.
Don’t make my $1000+ mistake!