TELUS Health Student Support Hack 10.0.1 + Redeem Codes

I haven’t seen a review posted for the app so I figured I’d give my two cents. If you use this app, I do not recommend the chat function at all. The counselor I spoke to was so dry they could’ve been a robot. I was legit telling them I’m having mental health issues due to feeling like I’m not important or ignored and they take minutes to respond and simply suggest to seek a psychiatrist. No “I’m sorry you feel that way” or “that must be hard for you”. I’ve dealt with customer service bots more empathetic than this counselor I had last night. I have been connected with a licensed psychologist and seen them over the course of a semester completely for free, and I think that is the strength of this app. The chat function was genuinely so horrible I’m very glad I didn’t take it too personally and left the chat when I felt like the counselor wasn’t doing anything helpful. I left feedback on the app itself, but this seems to be a continuing issue based on previous reviews.

I think some can find help with this, but I repeat, THE CHAT FUNCTION IS GARBAGE. There is no way to tell if you are speaking with a legitimate counselor or not.

The psychologists involved are really good, but there’s a lot of software glitches that become barriers to support. I like the articles though, and I like that the counselors are NOT specifically trained to weed out clients that aren’t “sick enough”

1) When you click to start a call/chat, you wait for awhile (5min) to talk to a person who is THEN supposed to connect you to a counselor (if you’re waiting anyways SSP should directly assign you to a counselor after you click the right button)

2) The chat interface is very slow and the time stamps for each message takes up too much page space. I would like to see “read recipts” and “typing worms”

3) Sometimes getting a phone call is worse than text and it was difficult to get a phone call from SSP at a delicate time at home when I needed to keep it to texting

What happened to the chat via messages option? It’s grayed out and keeps telling me “service is unavailable”

Initial profile set up is very clear, and once in I am able to navigate content very easily. I appreciate the various articles on so many wellbeing topics dealt with by students. It’s so easy to initiate a call and chat too! No searching- it’s right there on every screen.

This app is horrible. Not only did the chat glitch out and not allow me to type in the message box, the “agent”, Wain, didn’t allow me even 30 seconds to reply before disconnecting. I already felt alone and like I had nobody to talk to (hence trying to use the app) and then the so called counselor can’t even spare 30 seconds for me to respond. It was incredibly disappointing and only made me feel worse. Don’t waste your time on this app.

The 24/7 support that this service promises would be way more valuable if it was possible to access on literally any platform. I tried to use the SSP chat online but couldn’t because of a glitch, so I downloaded this app. I have typed in my school name multiple times and ~absolutely nothing~ comes up, so I can’t even finish registration. Amazing.

I went through my schools website to find this because I was having a difficult night. I told the person my issues and they responded with “I’m very sorry to hear that.” And then left the chat. Horrible and no help at all.

Once I press proceed, I am immediately sent back to the page where you are requested to fill out your personal details. This occurs regardless of whether I press deny or accept permissions. I wish to use the app, but cannot get past that screen.

Didn’t have a counselor available over chat or for a call. They offered to have someone call me back which may be fine for some people but if I need to call, I it’s because I can’t wait.

I find this app incredibly easy to navigate and above all helpful.