MyQHealth - Care Coordinators Hack 2.20.20 + Redeem Codes

This is a nice app, better than the previous version of the website. I particularly like having easy access to my spending account balance and to click a link to go manage my spending account.

On thing that could be improved. The app does not rotate into landscape mode on my iPad which makes it hard to use with the keyboard. Since there is no longer a website, but an app, it would be nice to have it function the way other apps do.

All I want to do is find an in network doctor in my area. Once logged in, I’m immediately logged out. Once I can finally stay in the app, once I click “find a provider” it takes me to an cute error message, telling me “youre in the waiting room! The service is not available at this time!” Are you f’ing joking? Finally went through the rigamarole of finding my actual insurance provider, and got a tele health appointment set up with a geriatric physician, who provided no information that I didn’t already know. Finally got logged in to my actual HI provider, and all the offices they recommended were hundreds of miles away. All I want to do, here in 2021, is find an actual doctor, with an office near my home, that is covered by my insurance company. Everything this app does seems designed to keep me from doing that. Long story short, hopefully no one who tries to use this app is actually sick, because if you use this app/company, you are going to die before you find a doctor.

MyQHealth is the worst insurance I have ever had. They have made my medical visits a nightmare by constantly emailing/mailing/calling to say services aren’t covered that I didn’t realize the facility wasn’t obtaining authorization on or I have already gone out of my way to obtain prior authorization on. I emailed every test Mayo Clinic would be doing and already got my max out of pocket so they decided to penalize me for the facility not obtaining the prior authorization. I’ve been penalized $300 three times this year so far. Two MRIs were STAT THAT Mayo Clinic ordered for same or next day to decide if I had a leaking reconstructive implant after bilateral mastectomies, rule out a tumor on my heart that would have necessitated open heart surgery and the last thing I was penalized for was an ultrasound guided fine needle biopsy of my thyroid to decide if I had thyroid cancer(which I emailed MyQHealth and told them I would need 2 months advance notice)! Horrible company that I feel must get compensated by denying patient services they are entitled to.

This app claims to support Face ID, however immediately logs you out after appearing to login using Face ID. I’m not talking about after switching back and forth between apps either. But along those lines, even switching between apps logs you out - not a great experience when I’m trying to cross-reference some information. Additionally, doing a regular task like pulling up an EOB doesn’t allow you to export it to another app like Files, Google Drive, Dropbox, etc. - a very common workflow for someone who keeps track of EOBs - even though it is clearly pulled up in PDF form in a ‘new’ window. I normally would try to do these things using a browser like Chrome, however the links to subpages aren’t even clickable using a mobile browser. I am forced to copy and paste the link. Horrible mobile experience all-around.

I am writing to say thank you so very much for having a service representative like Katie. I’m sorry that I don’t know her last name, but she is certainly a blessing to me and my wife. She helped us in so many ways to get to the bottom of a problem we were having with the cost of a prescription. She followed up not once, but twice to make sure that all was taken care of. She sets the bar very high for any of your other customer service representatives to reach. Thank you so very much Katie!
Best Regards,
Eddie Edwards

I called today to clarify my pharmacy benefits. I am new to my company and new to this insurance carrier.

I need to order medications that are outside the formulary and require prior authorization from my doctor. These are behavioral health medications that are part of my daily life and well being. It is imperative that I take the name brand.

I am so very thankful that the person that helped me in your pharmacy benefits department was able to submit the prescriptions for me and contact my doctor with the requests.

My worries about getting these medications approved have made me anxious. The person that helped me was so kind and handled everything for me.

Now we see how the process moves forward and I can fill these in a timely manner.

Thank you for your help today.

So disappointed that my company moved from United Health Care to this cheap insurance UMR. The app is terrible compared to the app of UHC. The website is also cheap and low level quality. Overall you can’t find anything, you have basic and ultra limited information. Terrible experience.

When I click to see my claim, it’s redirecting me to the website, outside the app! And then I see an error page. When I want to email the customer service, it’s showing a message box, not the real email. There is no indication on my FSA balance or remaining deductible.

Not sure what they can do, expect change to a new website and new app, and by taking example on United Health Care? 🙁🙁🙁😢 Worst iPhone app and insurance.

Having to scroll for a birthday is just awful. It would take 1/30th the time to type it in. It has a hard time remembering passwords. It’s notification box for an incorrect password appears as a problem with the app itself and then tells you that you’ve tried too many times and have to contact somebody to unlock it, but doesn’t provide any contact information. This app needs way more ux-qa testing and not rely on reviews for fixing. If you’re from HR shopping for a new thing for your company, I’d find something with some higher quality.

It is extremely complicated to manage the password for this app. Safari saves my credentials as some random website that my company gives me, which your app does not recognize when I try to log in. Then I cannot remember what this random website is, it takes forever to figure it out. I believe that you should be able to manually add all of your known external url’s to the info plist, so that i can auto fill passwords. And then on top of that, the app logs you out constantly. 1000% unnecessary. Whatever safety you think that you are providing by doing this, just give up. It isn’t there.

Called in because the app didn’t have the information I needed. Coordinator who answered asked for a member number, but not the health plan number, but a separate number. When I told him I was in the app, the answer was “Oh I don’t know how to find it there.” Asks for my SSN, turns out he needs the primary’s SSN, not whoever is calling in. Then asks for a birthday, so I have to ask mine or the primary’s. The service has been absolutely useless and done nothing but get in the way of care and information for a full year now. I’m sure someone is making money off of it though.