MyQuest for Patients Hack 3.12 + Redeem Codes

QUEST has does an excellent job reporting lab results, with useful information about the meaning of the values. I just noticed a somewhat hidden feature: tap on any value and you’ll get a graph of all your history at Quest — this helps you to detect a trend, if your lab tests have been done by Quest. A trend are much more meaningful than a simple “H” or “L” (high or low). Doctors usually scan your most recent lab report, only looking for an H or L — few doctors will also study your last three or four lab reports — they will miss a trend. The AMA, the CDC, the NIH — everyone is now recognizing that YOU are better off when *participating* in your healthcare. So help your doctor, by looking to see if any of your lab values show a trend (for better or for worse) instead of waiting until a value is outside the reference range. Btw, I’m director of a nonprofit medical research institute — and am writing this review to congratulate Quest and to help you help yourself by looking for trends.

I have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida

I like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that?
In addition to the comments previously input (above), there is a step that is easy to miss when scheduling an appt. The user fills in all the info and gets a ‘Review’ screen. It’s easy to think you’re done and exit the app. User must scroll down to click ‘schedule appointment’. On the other hand, frequent fliers only make that mistake once or twice.

The app itself works fine but quest diagnostics is broken. I bought my test and went in (the people there were great, don’t get me wrong) and I provide my sample. 24 hours later I got an email saying my results were ready to view but I had to verify my identity first. The app asked me a series of questions they got from a database to prove that it was actually me before they could actually give me my results. I thought the questions were odd because they were questions about where my estranged relatives lived and where I went to college. Anyways I somehow didn’t answer these questions right and I got locked out for 72 hours!!! I tried contacting customer services with messages and calls but I never got a response. I have now waited the 72 hours and I tried the questions again and proved I am who I really am but my results have yet to show up. I am extremely frustrated! I paid out of pocket for this test and my results have been ready for days!! This company and website is broken!!! I highly recommend going somewhere else if you need fast results!!!! They need to fix this and make it easier for people to get their results.

I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits.

Update: The app was also useful for scheduling, except that it didn’t remember my insurance info from previous times as and I had to re-enter it.

The app makes managing my entire family’s quest accounts simple. I can quickly flip through each person “chart”. Compare results. Print them if needed. Schedule appointments with ease. You can also pay any balance due. There is even more things you can do on the app that I haven’t utilized yet…like I believe there is an option to connect directly with your doctor’s/provider regarding your results. There is also the option to ordered your very own lab work that you might need out of pocket without the need of getting a script elsewhere first. Although I have not utilized that option, I have poked around to see what it’s all about and what is offered. Certainly appeared impressive and easy enough to do quickly and easy enough via the app.

They’re a joke, right? Bought and paid for is all I can presume. There’s no way this many people have a positive experience with this company. The app, itself, is not the worst, but Quest Diagnostics has provided nothing but headaches for us. My child’s Covid 19 test results were not provided to us at all. Status fluctuated between “Physician Notification” and “Results Available”. No one would respond to requests tor information. After several attempts to contact an actual customer service representative who could help, I managed to obtain the lab results. Guess what? Two days later, the app still lists the results as “Physician Notification.” This is, at the very least, completely irresponsible of them. Get the labs posted to the app or don’t claim the app/website are the best ways to get the results. I’ll certainly be making sure I know what labs are going to be processing any of our medical samples moving forward. If it’s Quest, we know we can’t presume results will be available unless we scramble for them. Terrible

Amazingly bad, and amazingly and bad for a long time given that it is a huge and important company. Many flaws such as app doesn’t prompt the user to sign into their account until late in the appointment making process. After one picks an appointment, the app then asks you to start typing in your demographic information as if you were new to the app and quest. Even after you then find a way to sign in, it does not carryover one’s medical insurance information from the last visit such that all of one’s insurance info has to be re-entered for each appointment. Populating the medical insured DOB is extremely problematic as there is no ability to type it in and there are not drop down features for the year of birth, etc. Instead it will show the current date and then when one tries to change it, there is a calendar displaying the current month of the current year and then one has to reverse scroll through every month in history back to the calendar month in the year of one’s birth in order to then select on their birthdate.

Before the last update the app was simple and easy to use. I usually got my results the next day and should my doctor not receive my results (which happened often) I could fax or email him the results right from the app. NOT ANY MORE. While this app is more attractive, that, and the ability to make appointments directly from the app are the only two things I like about it. Now it takes 2 or more days to get lab results posted, I can no longer fax my results to my doctor should he not receive them, and while there is a print option I have yet to get any of my results to print. I just get a white screen if I try to print the simple results and get bounced back to the results page for the color and/or advanced options. Why would I want an app taking up space on my devices when I can just log in to the website? I can’t send a fax, but at least it will let me print my results so I can fax them to my doctor.

Improvements to on line app:
1. Need option for Doctor ordered tests when making an appointment, then the app should retrieve the tests based on that and show you what has been received.
2. Need to be able to verify Quest has received doctor ordered tests. I spent 1.5 hrs trying to get the doctor’s office to fax it over because Quest didnt have it, and I had no way of knowing ahead of time. This wasted your time and mine. I could’ve contacted the office prior to getting there to get this accomplished.
3. If I have set up an account, why do I have to continually put in my insurance info? Why is this not part of my profile?
4. Fix your telephone call tree. Tried to call on my second appointment to verify doctors test order had been received. #6 and #9 both route to address or directions, no live answer anywhere for doctors or patients at the new Herndon/Armstrong location in Clovis.

The value of the app is not just for Quest and the doctors, it’s for the Patients too. Love that I can review results, get an on line appointment, and how efficient your Phlebotomists are. Next step is to make the changes above that make the your app a more personal experience for the Patients.

Please do not come back with any HIPPA excuses as anyone using the app has already waived this.