AdventHealth Hack 2.16.2 + Redeem Codes

This patient portal is the most amazing one out there. You are able to navigate quickly and easily. When you log in you are give your custom portal that is linked to your physician. You don’t have to rummage around to find your physician and then try to figure out how to do what you need to do. I love this app!! I feel so close to every aspect of my care as well as to my physician. When I send a message with a question or request, it is answered by my physician, not an automated service. I have even had my physician answer a question on the weekend!! Wow!! I only asked the question to be answered on Monday and to my surprise I had the answer within an hour. This app takes my care to a whole new level. I am so blessed to be a part of this through Advent Health.

Recently downloaded this app at the request of AdventHealth’s scheduling for my son to see the ortho after injuring his knee… they said fill out the papers in the app. Every page crashed. I couldn’t even fill out half the papers. After we went to the appt, I only got one little printout with LESS THAN the bare minimum of info needed to make decisions for my son’s care… they want us to use the app for everything from seeing his discharge papers (which that section doesn’t work) to virtual visit in 2 wks for a follow up, which ALSO (surprise!) THAT section of the app doesn’t work either!! Half the stuff I try to look at says to go on my computer to see because it’s not optimized for the app. What?! I don’t have a computer. This app is garbage and since dr’s INSIST on pushing forward with putting all this info on technology… we the people who need the PAPERS, the physical appointments, the real life aspect of dr’s… we get the short end. I might as well just delete this app because literally nothing works. Horrible. 0 stars. BRING BACK THE OLD WAYS OF APPOINTMENTS AND PATIENT MANAGEMENT.

As much as I’d like to give this app a good review, I just can’t! It’s far from user friendly, I have trouble getting in to the parts I need to use, I can’t seem to find a way to get messages to Drs. other than Dr. Guthrie, and I usually have trouble even getting to him! My wife and I share an email address, and that fact seems to really throw your app for a loop! It can’t seem to wrap it’s brain around the idea that two people would want to share an address-share street addresses, why not share email addresses?

When I asked for help at a doctors’ office, I was told to call the tech line, so I did. They told me I needed to ask my question at the doctors’ front office, which I tried to do, and was told to call the tech line! Come on, people, get it figured out! If you want us to use your app, you’ll need to make it usable!

BTW, I recently needed a surgery which had to be done at ORMC, and I needed to set up and use their app. It was so smooth, and so easy to use, it was actually usable! What a concept!

Medical care as easy as 123! Appointments, refills,wellness checks, blood work etc. love the new system and the patient portal has made huge strides. Dr Yamamoto and his staff are always pleasant, professional and attentive to my plan of care, along with being protective of my dignity. Ive never had a team of people before now that actually focused on healing the patient and educating the patient on living a healthy life style. Dr Y is a rare breed! I wonder if Advent Health realizes that Dr Yamamoto and his standard of care is so far beyond the rest.

At its best, navigation is great and it’s very convenient to message your provider with any requests or questions.
When the app isn’t working, you experience random defects where functionality isn’t working as it should. Technical support blames you as an individual or your provider when they don’t possess the functionality needed to cause the issue. I’ve heard multiple times that I’m the “only person experiencing this” yet my provider shares they have multiple other patients having the same issue and yes, they’ve reported it. Currently, I’m not able to initiate a message to my children’s provider and they are blaming the provider saying they removed messaging functionality. That’s just…not possible nor probable. This isn’t the first time this defect has occurred. I’ve reported the issue over a month ago to their technical team and they have yet to correct the issue.

Generally speaking, this app is well designed with the right feature functionalities, but it fails in execution. For example, when I tried to schedule appointments, it sometimes work, sometimes doesn’t. Today, the app has crashed multiple times and I was not able to schedule an appointment. I ended up calling, so what’s the point of having an app then? I’ve verified the AdventHealth app is updated, and my iOS is updated. I turned off my phone and turned it back on and the results were the same.

I reviewed lab results and I used the “ask question” function down below. I got error message and the question could not be submitted, so, again, what’s the point of using the app then?

I call through the app and the hold time is ridiculously long to the point I gave up. I have lost confidence in AdventHealth.

Previously the AdventHealth app combined all my health records, billing, other healthcare needs/data, and the ability to contact my doctor directly in one place. Sadly, the last past has now changed. I’m no longer able to contact my doctor directly. Instead I’m forced to funnel all requests through an intermediary, a “Care Advocate,” who either responds with a canned message or goes to ask my doctor and then relays the information back to me. Why do we have this new hurdle? I understand that doctors, like many of us, hate email and would rather do other things with their time, but it’s frustrating that AdventHealth has introduced this new obstacle in the doctor-patient communication chain. While the app was once great, I’m now resorting to calling and leaving messages at my doctor’s office.

The app provides some information about your care, but it is not complete. Issues I have found:
1. Labs do not have times attached to them. So if you multiple labs in one day, they are just listed on that day without times. This is frustrating if you want to compare lab results.
2. Speaking of comparing lab results, why not change the view of labs so they are listed horizontally in chronologically order? This way patients can trends in results.
3. Not all labs show up. Only blood work results. Any other labs (fecal, urine) do not show up in the app.
4. Summary of your visit is a mess. It is just one large word document. This is not how providers view your notes, so why do patients have to view it this way? Separate the notes so they are easier to read and easier to find what you are looking for.
5. Speaking of notes, the app only includes overall procedure notes. Nothing about provider or nurse notes when they visited the patient or what the course of action is for treatment. This seems like it was done for legal reasons, but as a patient I have a right to my entire patient chart of information.

This app has potential but it’s got some issues. For starters, my primary care dr is not listed in my care team. I just saw her in September so it can’t be because I haven’t seen her in a while. Since she’s not listed I should be able to add her so that I could make appointments with her.

Second I was just in for a visit with an RN and I can’t access my summary. It just spins constantly and quitting and reopening does not fix the issue.

The lab section is much improved from the old app and things look easy to read and to get around. If the first two items were addressed then this would get additional stars. Based on responses it does seem like the developers care about their product and would interact with those who use it which is always a big plus.

I scheduled a new patient doctor's appointment through the app, said it was confirmed, and everything was looking great. Then shortly after I couldn't get it to connect my account because of an authentication failure which was clearly a bug. My friend said the same thing happened to her but the app said I could do it at the office so I decided to wait.

Well when I arrive at the doctor's office after driving for 30 minutes they had NO RECORD of my appointment ever being made, or myself in the system AT ALL. I'm very tech savvy and know how to navigate a complicated healthcare system and this was a complete failure. Good technology is supposed to make things easier, not more difficult. This is bad technology and I will not be using this app again.