MyUPMC Hack 3.6.0 + Redeem Codes

All my friends tell me how they hate using these “online portal accounts” because they believe that they are difficult to use. I used to feel that way too! But the UPMC portal was easy to setup and easy to use. It really does make reordering prescriptions easier and lab and test results are there usually in one day or less!! You can’t beat that! How awesome to not have to sit and worry about a blood test result or a scan until you can get another appointment to see your doctor for your result. There’s a brief review of your results right there at your fingertips! You have the control of your results! And you can message your doctor any questions that you may have. I especially like that I don’t have to call the office and take up the nurses time asking them questions that I can now directly message to my doctor. And I’m sure they appreciate it too!

I like that I can see all of my test results in the app - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance.

The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment.

However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept.

It took a bit to open and get it installed etc.. However, the wonderful UPMC call person was as patient as a mother teaching her child... ok, I am not very tech savvy...
We were on the phone over an hour!! Yet they never were anything but polite and helpful.
Once installed, I have yet to have a problem using it for whatever I wanted to see or do. Do I still call offices to make appointments, or check in to my appointment on the office itself? Yes, but the days of calling to ask when and what time my appointment is ( because I can’t find it in my iPhone) are over. Plus, you can see test results instead of waiting, calling, and holding for a nurse .

You used to be able to compare previous test results with the most recent test results. With the new update that function is no longer available anymore. As mentioned in an email to me, “We're always looking for ways to improve the app and sorting lab results is a great suggestion.” although, the email said it was a great suggestion, it was not a new suggestion. That is the way it functioned before the update or before that, as I had not chosen the function in some time. I used to be able to see and compare several years of results of the same test. I am unable to do that now. I’m not really sure when it changed, but it has. It would be great if that function could be reinstated. Thanks for listening!

I greatly appreciate that I can read exactly what my results are and how they are interpreted by experts. I value being able to refer to prior results as a baseline since my surgery for an emergency aortic dissection repair (with excellent results I gratefully must also say).
This helps me keep track of my condition as I return for checkups and determine what I need to do for myself to stay healthy.
I was contacted by UPMC because there were some lung nodules that had slowly and slightly increased in size. I received excellent follow up care . It is comforting to know that efforts were made to determine how much of a concern they might be. I feel that every effort was made by my doctors there to care for my health.

I do so much better managing my healthcare with this app. I have REALLY bad anxiety so it’s hard for me to even CALL and make appointments sometimes let alone call to discuss a problem I’m experiencing. I love having access to message my doctor and staff so easily. It’s perfect too because on weekends if I’m having symptoms I won’t follow up if I’m feeling better Monday, but it’s something my doc needs to know... I’m more likely to tell her. Also knowing the exact time/location for an appointment without making a phone call. It’s your entire healthcare at your fingertips for REAL!

I loved this app when it worked. Now I have a child with health issues and I haven’t been able to access this app or app support in weeks. I’m hoping by submitting this review it will call attention to this. This is the error message I get:

My UPMC is currently unavailable. Please try again later. For additional assistance please contact MyUPMC support.

When I try to access my UPMC via a web browser is says the server could not be found. I would like to be able to send messages to my child’s doctor.

I’ve tried several times to book an appointment, each time I get 2-3 steps into it to find out that there are no appointments meeting my needs. I back out a step or two and get an entirely different screen. I enter the information on that screen and sometimes I can book an appointment, but more often than not I get another error message. Go to the website and I am able to book.

Can’t always find a doctor I am looking for, even with their full name and specialty. Again, works on website.

Looking for a booked appointment? It shows you the next one coming up, but no way to see beyond that. When I was discharged the doctor said they’d make my referral appointment for me so I don’t have to. Couldn’t see any of them. Once again, the website showed me everything.

Finally, while the app claims to be tablet compatible it isn’t. You get an enlarged view of the phone app - turn the tablet to landscape and the app stays in portrait. That is not tablet friendly, especially if you use a keyboard and stand for the tablet.

This is a really poorly designed and implemented ipad app.

🍁🧠This app works perfectly on my iPhone; it definitely helps keep my doctors posted constantly on my health concerns with pictures of my concerns to add to my medical files so they remember what it looks like at first; it’s so much easier than driving to the UPMC place to keep the doctors posted in person trust me!; I always get a reply back either from the doctor themselves or their nurses, medical assistants or other colleagues with the doctors. If you are a patient with UPMC I strongly recommend setting up your account information with a password & download this app immediately.🍁🧠 thank you.

This is a good idea on paper. Now if there was only a consistency with how many UPMC physicians would actually use the website portal for more then appointment reminders.

I have experienced a variety of UPMC physicians that either refuse to use the portal. Or only rely on UPMC designated staff member only enter selected patient data and/or patient information. It almost appears that it is informative on a basis of what a patient needs to know approach.

How could that approach be useful for a patient in regards to maintaining a personal quality of life. This almost appears that a patient only medical value is in being consistently medically ill.