NESN 360 Hack 6.2 + Redeem Codes

Update: was having an issue with no bruins tickets left for the promotional ticket giveaway for the annual plan. called nesn and they said they were escalating the issue and was an issue on bruins end and they opened up more tickets. if having an issue with claiming the tickets before 10/29 end of promotion call support. they were helpful and they picked up the phone calls surprisingly fast.

the technology however …
the last app was laggy and skipped all the time. i bought the YEAR of 360 at the start of bruins season and used the hdmi cable from the ipad which worked fine. iphone airplay is laggy/choppy at best. but not for airplay of regular nesn content. just for live games. for this much money you’d think they’d get the tech right. and it doesn’t seem like they make any apps for smart tvs and where’s the apple tv app?

i’ll increase to 3 stars because the support help on the phone was nice and understanding after i called and she indicated they were working on getting smart tv apps and apple tv. but nobody wants to watch the hockey games solely on their phone or tether their phone to the tv.

So I bought this service after being fed up with Directv’s absurd prices, and while it at least loaded on my Apple TV, the iPhone app wouldn’t play because I was “outside New England” (I am not). Automatic dealbreaker if I can’t watch on my phone, so I cancelled. Like another commenter I’m right outside Hartford CT and I tried on WiFi, data, redownloaded the app, and nothing. NESN even has a site where they tell you if you’re in the service region based on your location - they got my location right, but said it’s not within New England! What?! And no I’m not going to contact customer service because I already did and it was clear they were not going to help me fix this issue, only blame it on the internet provider. YOU, NESN, should contact your own product development team to fix this app because there are plenty of people like me who want to pay this price for a working app but they’re not because it’s broken. You are throwing away free money here and I find that embarrassing. Please… you’ve got 4 months or so until baseball starts again so you should probably make the most of that time and work out these issues.

Spring Training Edit: Hi NESN, I would literally be purchasing a subscription TODAY if your app worked but it appears it’s still broken, so I’m gonna have to get DIRECTV instead. Leaving money on the table here guys.

So, not only is the monthly cost of this app outrageous, but it’s also extremely buggy. The iPhone app seems to work fine, although the Apple TV app is completely useless. Every time I try to watch a game I am greeted with a message that says: Oops! Looks like your device or setup does not support the NESN 4K HDR stream. For reference, I am attempting to watch on a LG OLED tv with a brand new Apple TV 4K - 128GB - Ethernet edition. Video settings are 4K SDR with match dynamic range and match frame rate enabled. My internet is Verizon Fios gigabit connection through Ethernet. I’ve since gone into the settings and changed the format to 4K HDR and now the app works. For those of you who are not tech savvy the Apple TV match format section in video settings takes care of this. So when I originally had my format set to 4K SDR it would automatically switch to HDR when watching HDR content (EXCEPT NESN 360). This is incredibly annoying and is unacceptable for the price you are charging. I suggest you fix your app and lower the monthly price if you plan on keeping customers.

Love the app in premise and in practice, however, each time you select a video, whether it be a replay or a live stream, you get a 5-second pop-up ad for NESN. Is this ad really necessary? I mean, if you are already paying for NESN steaming services, is it really necessary to pepper the consumer with more advertising for the same product they’ve already purchased? The ad itself isn’t the problem, it’s the fact that I often find myself staring at the thing waiting to load for a minute or more, meanwhile there’s a game being played. It might make more sense to just overlay a small “Nesn 360” logo on the stream itself, rather than have the app lock up every time you select a video… my 2¢.

When this app works it works well. The problem is I get signed out extremely often for some reason, and every time I sign in I have to validate my TV subscription through FuboTV. This just does not work 90% of the time making it completely unusable when that is the case. This is extremely frustrating and I’ve reached out numerous times and it has not been fixed and is only getting worse. I do not understand how a service like this that is built on needing a subscription to be used can just not let you validate your subscription to use the app. It’s ridiculous.

Nesn360 has got to be the worst streaming service I’ve ever used by far. The airplay function is always crashing and the 4k option has never once worked properly. And for $30 a month I would expect the royal treatment. The audio is constantly lagging and no matter how many times I hit the LIVE button, I KNOW it isn’t live because I get the score update notification from another app before I watch it happen, ruining the experience entirely. For a network that makes their content very hard to watch without a cable subscription, they put forth surprisingly little effort to make if up to their viewers by way of having their streaming experience live up to even the lowest standards. I’ve been watching nesn my whole life but this is a new low for them.

The app is barely useable on my Fire Stick. It will work well for maybe a half hour then just starts repeating the same 15 seconds over and over and over and over in an endless loop. It’s happened ever since I signed up. The only fix is to restart the Fire Stick. Not worth the hassle for how expensive this is. I tried this service a year ago and had similar technical difficulties. Things have NOT improved. I have Gigabit Internet. The problem is not on my end. I don’t know why NESN has to be so difficult. Why can’t they work out a deal with Dish Network. It will solve so many problems and they could scrap this streaming service. The only reason it exists is due to NESN’s unwillingness to negotiate with many TV services. So disappointing and comes down to greed on NESN’s part.

Purchased on April 2nd via Roku. Have Roku devices on all my televisions. The app infrequently works at all and only inconsistently on my iPad. I’ve tried resetting system, signing out, and deleting the app which only was allowed once. Now it’s not even an option. Called customer support and spoke with Nichol who acknowledged an issue with the app on Roku devices. Per his direction I recorded a video of how when I select the Red Sox game it just never comes on. Nichol said a developer would get back to me and that was four days ago. Not a peep. I’m a Red Sox fan no matter how unlikely it is that they will be competitive but this app is trash and the complete lack of customer service is disappointing. I was even directed to contact Roku if I wanted any money back which I never asked to receive.

Every time this app gets updated, Chromecast support somehow gets worse. Even though Chromecast is officially supported with a button in the player, at the instant I attempt to stream to a Chromecast Ultra, both my TV and the app go black and the Chromecast needs to be reset.

This has been broken since October with <50% success (sometimes it randomly works after repeated attempts?). When I called Customer Support to see if there was something I could do, the best advice given was "use a Roku or Apple TV." This is a paid subscription service. Really?

I love NESN and the 4K is industry-leading, but this is always frustrating- particularly when the best advice is "buy another streaming device."

Only in Apple TV app, not iOS app: there is a persistent delay in all Red Sox game audio feeds: launch RS game feed; T-Mobile commercial loads with audio/video in perfect sync; then game video loads, 10 seconds pass, then audio cuts in, synced to where the video started 10 seconds ago. EVERY. SINGLE. TIME. I guess I could watch the games with sound down - or cancel my subscription, which I’ve done. It’s absurdly frustrating. Astonishing how many companies grind out Apple TV apps with lousy QC. It’s not the same platform as iOS, test for both!! So disappointing, it’s otherwise a nice idea but this is a dealbreaker.