The frame seems to be a great idea, the quality of the sample photos are great, but once I tried to setup an account the app will not go past entering your name, email address, and password! Then it starts processing and never goes any further! Called the support line three times and stayed on holder an average of 35 minutes each time, sent support an email telling them how disappointed I was with the app and now my choice of frames I should have went with my first choice, the Aura frame! When a customer support line says a representative should be with you shortly tells me I made a bad choice and to return it and get something that will be supported properly!