SimplePractice for Clinicians Hack 9.9.8 + Redeem Codes

I like SP so far and you have created a platform that works very well for on line registration, Telehealth, making appointments, etc. I would like to suggest you have a chat window available or respond to contacts by phone within a short period of time. My office needs assistance at times and has to wait sometimes a day or two to receive a response. That is a big problem, especially as she is trying to set up the practice on SP from another practice platform. Also it would help to have a way to change full names on the calendar to initials only. This would be more protective of privacy. Adding a window where to leave an internal note to admin in the practice would make fast communication easy. Right now we must open a note to read any internal communication. Color coding various different kind of appointment would be helpful to know at a glance which appointments are intakes, couple, testing, admin appointments, group, etc. Overall, you’ve created a very good platform. I hope to enjoy using it for years to come.

Since using Simple Practice, my earnings have gone from minimal to substantial. In the past, I used a billing service that charged me 10% of all billed services, whether collected or not.
I am terrible at tracking authorizations and documentation. Simple practice has been a game changer in all of these areas. I am pleasantly stunned to find that I actually can earn some income from my work. I am also pleased that I know what documentation has been completed, and what has not and can customize how I document based on the requirements of the pay sources (SOAP, DAP, etc.). The drop down menu for mental status exams and pre populated CMS forms are incredibly convenient. I have added the APA cross cutting symptom measure as part of the intake packet that I send electronically to new clients.
Taken together, my practice is so much more organized and streamlined. The only drawback is the clunkiness of moving between menus and screens. I’m still not entirely clear about how to access some features. However, the help option nearly always provides the answer I need.
If you are not the most organized person in the world, and do not love filling out those insurance forms, this could be the solution for you.

In my opinion, Simple Practice is a fantastic practice management system. The app is an added benefit, and wouldn’t be the only way to work with this highly capable system.

I recently shifted from keeping all of my files, records, schedules, etc. on paper. It took a couple weekends to get fully up to speed. But wow!! It’s completely worth the investment of time. Because the program can do so much, it’s important to view all the tutorials to get fully acquainted.

The system is set up with several checks and reminders regarding billing claims, notes, etc. In just a few weeks of using it, I’ve found a few claims I would’ve missed in my previous way of record keeping. So already it’s saving me money.

In under two minutes following a session, I can dictate a note, bill and log a copay, and file a claim. Incredibly simple.

I’m really having fun with this program. I feel as if I hired an entire administrative staff! Also, the design is aesthetically pleasing, elegant, and beautiful.

My clients love the reminders, the ease of scheduling, and the access to invoices through the portal. Several people have complimented the ease of the portal experience. And I love that we no longer play phone tag; It saves time and creates a more fluid scheduling experience.

I can’t say enough. I really love Simple Practice. Thank you!

If you are a member and refer a colleague to Simple Practice, both you and the colleague are suppose get a $50 credit if the colleague subscribes to SP. I was the colleague and subscribed and did not get the $50 credit. I contacted SP and they sent me a link to an information page (get use to this, there is no live customer support provided, you cannot call them for customer support, only email, and almost all responses are a link to a generic pre-written article you already had access to on the website). The article they sent me about the offer said that the credit would be given once I RENEW the subscription. I pointed out the discrepancy in wording and they simply disagreed. I was really surprised by their response. It seems like a good product so far so I thought they would at least say we will take a look at this potential issue. Instead, they denied there was a discrepancy in the wording. I opened the app today and the wording for the offer is still the same.
It’s too bad. Pretty good software but misleading advertising and unwilling to take customer concerns seriously. Also, consider the email only customer support in your decision.

This EHR is very frustrating, because problems are addressed by email only. Trying to schedule with a live person is a process. When you have a question, you’re forced to submit a help ticket or email to schedule a call. I’ve scheduled calls and had the SP staff forget to call.
I’ve had the same 2 significant issues for over a year with no resolution. The SP staff sends pictures of what to do or a video link. If I had 30-60 minutes for every issue, that would work. I’m busy and don’t have that kind of time to invest in something that could be answered on a 5-10 minute call.
When I attempted to change EHRs, the new company couldn’t download my SP files, due to SP having such a difficult program. I was left with starting over and scanning hundreds of documents into a new EHR or staying with SP. Again, time is an issue.
I have more client issues with the portal and billing email process than any other problem related to my office. There’s been nothing “simple” for me about this EHR. I feel like I work for their company, when it should be the other way around. Needless to say, I’m very frustrated!!!

SP lost 2 stars in my book for their abrupt and unexplained decision to begin charging an additional $30/mo. for 2-way calendar sync. Many, many people were infuriated by this and understandably so. With any company it might feel cheap and underhanded. But given my prior experience with SP, where I typically felt supported and considered, this move felt particularly painful, exploitative even. It’s not as easy as just switching platforms, and they of course are well aware of this. The ol’ bait and switch it would seem, or how else to think about it? Regardless, I have chosen to stick with SP, functionally-speaking, though I now do so begrudgingly, one more tick in the ever-widening “profit over people” box that has become our healthcare system. Shame on you SP. If you need more money, just raise our rates, and gradually so, like every other sensible business. Or if you’re going to tear us a new hole, at least as some bells and whistles, some sparkle, something to distract us. It just, it almost feels cynical. Ok, I’ve been sitting on that for awhile now, thanks for reading.

The app is ok, you can do Telehealth via it and check your calendar. Nothing too special.

The company is under new ownership seems more focused on earning money than their customers’ experience using the product. They introduced a new pricing structure that manipulates users into having to pay a lot more to maintain the same features they are used to paying. As a solo practitioner I would have to pay $99 a month (a 40% increase) to maintain what I had prior. The price increase would add nothing I would want or use. Customers bought this issue up when they introduced the new plans and SimplePractice made it clear they were not listening to our concerns, told us it was better for our “journey,” and then censored voices that were not complimentary to them. They have since been focusing on a lot of bells and whistles (website, directory, etc) and not focusing on what they were known for- a solid EHR. There have been a lot of bugs lately which they are also glossing over. Choose a different EHR, one that respects their customers.

Agree with reviews that are less than stellar. Can’t change an invoice. So my records from Simply Practice can’t be sent to my CPA. Coaching doesn’t need the same insurance billing style and limited add ons. During a session client can choose 30 more minutes but this app has no “SIMPLE” process for changing the session invoice. It only offers “EDIT” client information. Any complaints get lengthy emails with more long winded videos to watch. Who has time for that?! Needs obvious and quick resolve on same page. Not user friendly. Apparently, product launched and the designers failed to pull potential non-IT trained clients in to observe if user friendly.

Contacted Stripe for these issues and was told I need to be a programmer to make it work the way I need it—programmer? Really? I’ve never needed to be a programmer with PayPal. Unreal.

Now to add—don’t depend on the little weather forecast. Today is a high of 23. The reminder says 66. Like so much of this program. It’s very unreliable. Now I have to download all of my input and reload into another company. Do your research.

The app overall is great in concept. Unfortunately the video is not on par with zoom. I use an iPad Pro with keyboard to work. Sp supports landscape if you use a pc, and ironically used to support it on my iPhones and iPad, however a while back they ditched that and now only support portrait on iOS devices causing a significant loss of useable screen space. I don't like to squint. Also, as the app only truly supports iPhone, the other features, such as schedule present as iPhone screen and I have to either read side ways or turn my iPad to read...loosing my $300 Apple keyboard. I continue to use SP, because it is great at scheduling, notes, plans, and especially billing. However, I end up using Zoom as a second app just for the videos in landscape view. Sp could be the best app for my practice if they would just realize that most professionals are not conducting business from their phone, and that many professionals have traded in their full blown heavy laptops for iPad Pros. Such simple requests that they do not seem to catch onto.

I have been using Simple Practice for over a year without any significant issues. Since the most recent update, the app has been freezing. After the app freezes, it will not open. If I turn my phone off and then back on, the app still will not open. The only way to get the app to open again is to uninstall/reinstall the app which is incredibly frustrating and impractical to have to do while I am face to face with a client. I am having to uninstall/reinstall the app every other time I use it which is unacceptable. This issue started happening this week after installing the most recent update. If this issue continues, I will consider switching to a new EHR.
Update:
Since updating the app, it is working well. I also appreciate the increased functionality of the app such as the ability to approve appointments.