When you open the app, it seems pretty normal. However, as you keep tapping “Next”, it shows a black screen at the end. To get past this you have to press “Skip”. A black screen will show momentarily, but you’ll be directed to the artists page. I ordered the Kai mini album and when I tried to download the content, it kept saying I had a network issue. I tried going on data mode, I tried my wifi, I tried my friend’s wifi, I tried hotspots, but to no avail. I don’t think it’s like this for all the content on the app as I’ve read the reviews, but the Kai AR content is very broken. Hopefully SM fixes the issues in their app.