GettingOut Hack 3.2.3 + Redeem Codes

I would give 0 stars, but if I didn’t have this, I would have nothing. The only portion of this I have any success with is the messaging. Calls are a nightmare. If they are in a facility with Covid lockdown, there is no video and they need earbuds to hear at all. I guess there is no funding so they share the headphones. He never seems to get them, even if I ask ahead of the call. Making the calls are super sketchy and take forever to load, if they load at all. I constantly have to refresh to get the call to re-up. I have been charged for multiple calls where he and I tried to connect and he could not hear me. If the time is ticking you get charged no matter the ability or lack of talking to them. Putting funds on the system is a whole other thing. The app crashes constantly and putting money on accounts takes just as much work as everything else. My first day with this, I spent a total of twelve hours between struggling with the app, calling the getting out help center twice, calling the jail multiple times, and trying to get connected on a call. I thought I would have a stroke by the time the day was over. I know it is not just me, because my daughter has yet to get her account activated with money accepted, and she is pretty tech savvy. It has left me even more depressed than I was to begin with, to think this is all I have. Get it together! This should be a class action law suit for the amount of money you get and don’t refund for NOTHING!

The process went pretty smoothly for me. Bugs must have been fixed since that May review. At least for messaging. There was one hiccup during set up when an error occurred and it said they would send me an email to confirm my email. It took awhile to get the email. It said there were duplicate accounts. I think because my brother without realizing it had created an account for me. Anyway got cleared up in about 30 minutes. I love that there is an app. I started out on the website. I love being able to message my brother as if I was texting him. For us and maybe others it was not instant of course messages have to be approved. At one point I stepped away for about 30 minutes and when I came back my messages were approved. My brother was able to let me know an issue he was having with iheart radio and I got to fix it that night! Normally he’d be trying to reach me by phone for days! At least for me I cannot send pictures electronically. I guess you could in the past or maybe other prisons can. I went to the app and the app said they would print my pictures and mail them and it was about $8 for two pictures. For messaging also there is a limit on length but it’s pretty long. But my first time I went one character over and it was deleted. But again overall I am very happy with this!!

I love this app. It does have its problems like it crashes a lot and it’s slow sometimes and it refreshes back to the beginning when I try to login and add money to an account. But with all that being said I am very grateful that an app like this exists. Yes like I said it has a lot of problems but this and the video app are a great way for me to keep up with my friend in jail in another state. I do have some suggestions though. I would love it if you guys would add a feature that would notify us when we have a new message from the person or people we message. Because it could be an urgent message that has a time limit and we miss it because we have to constantly keep checking back on the app to see if we have a new message. Also a feature if you could that shows when they have read our messages that way we know that they are getting them. Not everyone gets messages from the other side. We don’t always get messages from the person on the inside and it would just be nice to know they read the messages. Kind of like you have them pending and approved maybe you can make it to where the inmate can mark the message as read when they read it. The messages are cheap and affordable and other then those few things like I said I love the system. Thank you for creating this app.

From the initial download, this app has done nothing but cause frustration. It continuously is “unable to load your profile at this time”. I deposited money, which was taken from my account immediately, but not available immediately. Then, now it finally shows I have a balance, yet I don’t have sufficient funds to send a message? Surely one message isn’t more than $10. Also, no where can I find how much it costs to send messages, pictures, etc.

While I’m sure the rating is not of much concern to the creator (as our loved ones don’t have the ability to choose which app their facility contracts with), it’s very sad to see the lack of updates to this app. Reviews from well over a year ago voice similar concerns and clearly nothing has been done to make any improvements. I would love to think that if anyone responsible for maintaining the upgrades, bug fixes, and general user complaints had any empathy for our loved ones and their families, they’d make the necessary changes. However, that just doesn’t seem to be the case. For some of us, this is the only way to correspond with our incarcerated family members and by failing to listen and take appropriate actions to the many issues with this app, we are also being punished.

I hope this doesn’t fall on deaf ears (blind eyes?), but I hope someone can finally make some updates to this terrible app. If I had a choice, I would NEVER choose this means of communication.

I have used this several times over the last couple years when loved ones go to jail. I have NEVER had the problems like I do now. The app always freezes tells me I have no contacts can’t load messages etc.. most of the time it tells me I have no money on it when I clearly do as I have the receipts. This is a very important issue you guys need to fix. I have been charged for messages that apparently never got sent. I spend ALOT of money with this app on my side and my loved one that is locked up! There should be no reason why I have to wait hours to respond to a message and then half the time they don’t even get sent. Video calls well that’s a whole mother issue as well. Have to wait sometimes 20 minutes for it to load and most of the time I get kicked off of it and not to mention the verification I have to do EVERY single time I attempt a video call even though I am verified! I feel as if you guys are just ripping off the incarnated people and family! This is something we look forward to and can’t even enjoy it even though I put a lot of money into it almost daily! I am very disappointed and will likely hire someone to get help as you guys won’t talk to me when you have one time the woman was very rude and very unprofessional. It’s really a shame that after all the money you guys are making you can’t design and or update a decent app! This is by far the worst app I have ever had to use! I will be in touch!!

My experience is awful! I set up my account at a kiosk. Came home to login on my laptop and for six hours it would not let me login. It kept telling me my email or password was invalid. I would click forgot password. Sometimes I received a link and sometimes I didn’t. When I did receive one I would create a new password. It said success. I go to login and the process would start all over. I was provided with a customer service phone number with an option to press. I tried over twenty times. Each time it placed me on hold with music and then just like that I am disconnected. It finally let me login after about six hours. I had to call GTL Connect Network, ask them to connect me to customer service, the exact phone number I had been dialing, and I got put on hold for almost an hour when finally I got to talk to someone in person. And then they acted like they could care less about my complaint. Now my soon to be daughter-in-law is having the exact same issue. This is not okay! If you are going to be a provider for government institutions, you have a responsibility to make sure that all the technical functions work smoothly. Loved ones have enough emotional challenges, they do not need something like this to add to them. A service provider like this needs to have as a mission to make sure they do everything they can to care and provide the best service possible. This company is far from this!!

This has got to be the worst run business anywhere. You are put into a position where you have no choice but to use the outrageously expensive and horrible service so that you can communicate with your loved ones. So if you have no choice but to pay ridiculous amounts of money and suffer through the tremendous obstacles and barriers of service that only works 10% of the time the company could care less about improving their ratings because you have no other choice in order to communicate with your loved ones. Any other service business would no longer be in business. The profits keep adding up at the expense of those on the outside wanting contact with their loved ones during incarceration. If management GTL had any decency at all and fixed their issues call volume, email complaints and technical issues would all decrease making operating expenses less but again there is absolutely no incentive to do so because people like me that want communication with their loved ones continue to pay the cost which pads and increases the profit margins. Absolutely the poorest managed business in America and have no choice but to continue with them. I don’t expect any attention to this poor review because I’m still waiting 2 weeks later to response to email. SMH….

I have read many reviews & am glad I read them after using this app! Because I can honestly say that I haven’t had but maybe two small glitches in using it for about three weeks now! It’s amazing to me I can send & receive messages and get video calls from my loved one! It just takes a little bit of time to set up roughly 20 min maybe more, but take your time in doing so cause it may run slower than what we’re used to. Then that’s when start accidentally hitting buttons n then …you know. There’s an option to deposit $10! That’s 40 messages! Each one at only $.25 cents! Again impressed & extremely grateful! Maybe I don’t expect much & that’s why I can’t complain like a lot of other people using it, but I am human & have to say from my experience I think it’s great!! And I don’t have a single complaint! Pictures of the kids keep him sane & daily check-ins keep us connected! Don’t lose focus on the importance of keeping families connected, I truly believe this app is going to help keep inmates more focused & connected and help keep sane to say the least! So stay strong for them, mentally & spiritually! Again I’m so appreciative for this app even being a possibility & am grateful to use it!
Thanks for your time!

This app by far is the worst I’ve ever used. Customer service IF you’re able to ever reach anyone are rude, interrupt and pay no attention to what you hav to say. They do not note the account when I call. I know this to be true given the fact that I call multiple times and they have no information on the details of my prior calls to them. I have sent them my ID and photo verification multiple times to get my last name updated. They change it and then the next time I go online it’s back to the maiden name. The App itself for four days now just loads and loads. I cannot send a message or receive one on the app. When I tried to send messages through their website the funds we’re deducted from my account but did not show on the website. I spent a half of a day on the phone with several people who had no idea what was going on and merely stated possibly service is out in your area. They are contracted to do a service. Provide this service to inmates and their loved ones. It’s quite clear the company and it’s employees have never had to be in a situation like this. Any one of us on the other side of that gate would ensure to the best of their ability that loved ones could communicate utilizing the services that the company claims to offer.

I have to give this app five stars and stand back and gaze in awe at its perfection. NOTHING could be this truly bad by accident. Thus, this app must be designed to be ineffective, slow, random, and frustrating.

Sometimes when I need a bit of comic relief, I pretend I’m watching a meeting in which someone says, “Hey, you know what would be fun? Let’s take a group of people who are already struggling to turn their lives around and do better. A group of people lonely for their loved ones and in desperate need of connection with kindly hardworking good people who care about them. And let’s tell them we are going to provide the means for that connection and then do a really, really BAD job at it! Not so bad that it flat doesn’t work - jusssst bad enough so that they are like lab rats scrabbling for a crumb of cheese on the other side of a grate and they rip their paws off trying to get just that taste.”

Yeah, that’s what this app is like. But as many people are saying, it’s the only app available. Isn’t THAT interesting?