ICS Mobile Hack 1.2.1 + Redeem Codes

All I want to know is who to contact for refunds? I’m about $50 in. Some visits work. That being said it takes a lot of time and coordination on both ends to make a visit happen. I feel the price is fair when it works otherwise it’s like tossing $6.00 out the window. Either the kiosks’ don’t work (and when 1 works and 1 doesn’t the system allows for double booking time) so when two inmates have the same visit time scheduled and there is 1 kiosk there’s an issue. For people who don’t live in that world it’s simple. For them it could be a revolutionary war with days or months of consequence and retaliation if there is disagreement. In addition and this is important! If either party is not connecting (happens often) your not allowed to log out and try and reconnect! This is absurd. I’ve sat for 1/2 a visit or more. No video, no voice and vise versa. People need to be able to rejoin the visit up until the time they paid for us over!!! Last but not least let us know where to sign up for refunds. We have already spent hours and money trying use this system between web site scheduling and APP visits it’s enough to drive people crazy. Fix the app, fix the kiosks, add more kiosks, FIX THE CONNECTION! Stop stealing our money.

If you know, you know. This company itself is trash. This app is trash. Customer service, trash. If I could give 0 stars I would. All this company does is lag, scam, and lie and pretend it’s your internet making things not work. Their phone lines? TRASH. Inmates can call 10 times a day, and only 1 call will actually go through. On the inmates end it will say people deny calls, their service line is off, or simply just not answering when I will literally next to my phone waiting. Some calls even go mute, wasting time and money. The video visits you get? SCAM. They have you download a software that doesn’t even exist on your computer. File says empty. Forcing me to use this app, which signs out every 2 seconds. Their cameras try to do a portrait mode? TRASH. Blurry as ever. The inmate can hear you sometimes, sometimes they can’t. This app hasn’t been updated in 2 years!? That says a lot. They don’t care about inmates, they don’t care about the families that just want to talk to their loved ones. It’s all about money to them.

While I’m grateful to see my loved one’s face who has been wrongfully incarcerated for a crime he didn’t commit, I also want to add my .02 in hopes it will play a role in this company fixing their highly glitchy system. It’s been virtually impossible for me to complete video calls, the audio and video is all distorted, freezes up, the app crashes constantly, and it won’t allow me to log in sometimes yet others it will - no rhyme or reason. We’ve tried everything including replacing an internet router thinking it was connectivity or internet speed issues, buying a laptop to try their desktop version for Windows, hundred of dollars spent and yet still this app won’t work. This company is taking advantage of people who are in an incredibly vulnerable, traumatic and heart wrenching situation, offering a service that doesn’t work correctly, and taking money from us with zero incentive to fix their issues, because it’s all we have. I hope it changes, it’s truly awful. 🙏

I have read the reviews and I feel exactly the same way I have spent in excess of $4000 in the last year to contact my love one of which half of that has been a nightmare or I have not gotten what I paid for I am very frustrated I download the software and re-install it every three days I am unable to scheduleOr my video chats get interrupted or disconnected can’t hear half the time or the glitch out!! I am very frustrated and I have been asking for a refund in the tune of $50 which is nine or 10 chats that have been interrupted and I have yet to get a refund and I I don’t even want a refund I just want to put back on the books so I can use the money to continue to speak with my loved one it’s really baloney and I’ve had it I’m very frustrated!!

Why are we paying an outsourced company to facilitate phone calls from prison to us. First our phone calls are free with our service whatever we have, Verizon, AT&T and so forth. I can understand. A small monthly fee for a planned amount of phone calls for each inmate to pay for the phone bill for the prison and the facilitation of the calls but we are paying hundreds of thousands of dollars annual to be able to talk to our loved ones. They making 1000s of dollars to middle man and screw us over. We as family members need to find a way to stop this 30$ for 30 calls at total of how ever many mins long or 60 & 60 per month . That is much more understandable and reasonable than this crappy app and you this and jpay and telmate and you can’t get a refund or transfer from accounts this is bulls$$$.
We need to ban these companies.

I have a loved one who is incarcerated and we RELY on this stupid app for him to see his 4 month old baby daughter. Whoever made this app sure did a bad job to say the least! It’s impossible for me to get this thing working. It always says that the testing of the connection works, but then when I hit “join visit” suddenly I’m scrambling because I can’t get a good enough connection??? Funny, because I pay Comcast for the best internet connection they can provide me. I’ve NEVER had connection issues with this phone.

I’m going to be demanding my money back from ICSolutions for every visit that does not work on this thing. Such a disappointment and whoever is responsible for designing this sad excuse of an app should probably give their job to someone who knows what they’re doing.

It feels silly to write a review of this app, given those of us who need it have no choice..I do wish the developers would bother to do something about it though. It has serious issues on the iPad, fails their test connection consistently on our Xfinity wifi, even though the signal strength and speed is more than significant for the app. IPhone is the same. I end up having to play this game of switching back and forth with the wifi and cellular to get it to work, normal only will on the cellular, which is funny as its weaker and slower than the wifi in the house.

I wish I could expect more from these companies that make a fortune from the families of incarcerated people and from them as well….and yet always leave us with shoddy, poorly executed solutions.

On a side note…the fact the iPad version is vertical only is also idiotic given the amount of people who use it horizontally with a keyboard…that would matter more if the iPad version actually worked.

So just throwing my hat in the ring with the others unhappy with this half-hearted, money stealing effort on the part of ICSolutions.

This app is such a rip off. having loved ones incarcerated can be a very difficult situation and video visitation is one way to make it a little better but using this app it’s nearly impossible to conduct a visit. The video constantly freezes and if you try to leave to get back on in attempt to regain connection the whole visit is ended no matter how much time you have left. If the bugs cannot be improved there needs to be a way to get a refund.

After the very intensive account set up and depositing $30, charged $46 ($3 processing and the rest is tax) I get nothing. The money was immediately transferred from my account though. I’ve logged out and back in several times and am greeted with a screen containing the ICS logo and nothing else, no search box, no menu option, no links to support. At the bottom is a “check connection” though, and when that is clicked the app just closes. Funny that the connection was just fine to take all my information and allowed me to make a deposit and not good enough to access anything afterwards. Very frustrating and disappointing. I’m just glad I didn’t add more money than $30.

This entire app is something that you would expect when video first came up. It's basically the dial up version of video visits. With the amount of technology that were utilizing being able to FaceTime and converse over video at lightning speed without any issue, it is absurd that we would have to accept this level of technology. Not to mention the app itself does not allow you to go back into your actual menu for phone or settings. Once you get into the video situation,just to test your camera you're basically stuck there and have to delete the app and restart it and pray to God that works. This is a disgrace.