HomeWAV Hack 2.8 + Redeem Codes

Up until yesterday when my app updated I was super impressed with this app. It allowed my family and I to talk to my brother-in-law and we video called every day multiple times a day, but now that you guys have updated the app, it rings and it doesn’t allow me to answer him, I hit the answer button and it just continuously rings sometimes instead of answering at all. 20 minutes ago, I FINALLY, after countless missed calls and getting kicked out of the app multiple times got it to answer the video only for us to be kicked off our video for failed communication FOUR times so we just completely abandoned this app completely and I paid to have him call me instead of being able to video and actually see him like normal. Please fix the issues, I LOVED this app until these problems started occurring and it really is helpful for the inmates and their families to still be able to see each other face to face in the comfort of their own homes daily. I’ll give it three stars for now, before the issues occurred I would have given it five. I would love to keep using this daily if the issues get resolved so hopefully soon it will be back to running as good as it was before it updated!

I loved the app until the last update just a few days ago. I was able to see and hear the audio clearly, it lagged here and there but I wasn’t about to complain when I finally had the opportunity to see and talk to someone in jail over an app! After the update, I am no longer even able to stay logged in! It logs me out and has me unable to get any calls or notifications anymore and so I can’t even have a conversation anymore with the person I’m tryna talk to! EVERY time I gotta log back in. And every time it shows me the terms and conditions and I gotta confirm and accept it and then log back in again. That’s just insane. And a complete waste of an app that provides this service. I’m seriously fed up after a week almost of not even being able to talk to the person I’m tryna talk to! It really messes up with your emotions as this is never gonna be easy to deal with or easy to talk with a loved one that’s an inmate. So that whole oh-we-almost-have-it-working-and-up-again then it doesn’t work and you can’t see or talk to them, is a realllllllly messed up feeling that this app’s purpose should be to avoid from happening and help demolish entirely, and instead, connect you to the person instead of play with your emotions hot n cold like that! Please fix that! It was great otherwise BEFORE the update.

I have been using the app for about a month and a week and it’s been great in communicating back and fourth with my current boyfriend. UNTIL YESTERDAY. The inmate is able to send you a text message notifying you that they are online and would like to video chat. Once I go to open the app it sits on the home page and loads and loads and loads for about 15 minutes and never actually finishes loading. I have to close out the app and go back into the app only for it to sit and load and load and load some more. By that time it’s been 30 minutes and I never got to even video chat with my boyfriend. I am getting extremely frustrated with it. I have had to delete and re download the app SEVERAL times and even then.. It does the same thing. It needs to be fixed. It’s absolutely annoying and it’s frustrating to not be able to see or speak to your loved one all because the app won’t load. Myspace from 2006 loads faster than this app.

You can’t hear the inmates after five minutes and now you can’t see them and you get multiple phone calls from them not hearing them and the phone just hanging up. Service technicians will not get sent out the only things they check is the picture of you and the inmate and lie and tell you that your internet is slow when in fact they showed me a picture from my first week using the HomeWAV and I’ve showed them screenshots of my top notch internet speeds and the screen being dark on the video call and whomever Denise is I don’t need you lying to me about my service and sending me screenshots shots from two weeks ago I love my uncle you should be asking yourselves why is the calls only for two and three seconds what a waste of money and time and effort. Don’t sell my information because they ask for your identification card and picture and all the crap when really there’s no reason they should the person we are contacting know themselves if they know the person a bunch of nosy people listening in trying to prove that nobody is doing nothing because that’s all you will get from my calls so prove what you know and go from there

I hesitantly downloaded this app in mid January, despite the very poor reviews then. Fortunately, I ran into almost no issues I’d read about, for 5 weeks. There was an update early on which made the picture distorted and was awful, however, it connected & I could see and still talk with my son and vice versa. For the last week we’ve attempted to connect multiple times a day and had only gotten it to work once. I’ve deleted & redownloaded multiple times, reset my phone, added the plugin, deleted & redownloaded that etc. I’m beyond infuriated that there’s money I’d added and we can’t even utilize it to communicate. With 4 weeks left, I’ll be attempting to get the rest of my money back and deleting all the app and info. I would definitely recommend NOT downloading. These issues should be fixed before an app is even released. They offer no explanation, no possible resolution. I had no idea about the plugin until I went to download the main app. I’ve already spent over $200 and it just keeps sucking up what’s left and doesn’t ever load. Stick with the phone calls offered through the facility your loved one is in.

Let me just start out by saying HomeWAV is probably one of the worst FaceTime apps there is! If I could give negative stars I would give a thousand. It feeds off the fact that there is no other way to talk to your loved one beside this awful app. It’s a terrible money scheme that uses horrible quality. HomeWAV is the only app I am able to use in order to talk to my family member yes it’s helpful but I wanna see the one I love in person I wanna touch there hand this video company has completely destroyed conjugal visits. The old HomeWAV was a little better but then it updated and now constantly cuts out and says “error” and then logs me out, the audio is scratchy, there’s this new user agreement that keeps popping up no matter how many times I’ve pressed agree on it every time I enter the app it just pops up again. This app is awful and I hate that anyone is actually forced to download this terrible app!
These little things that are so easy to fix would help a ton just go back to before the update so I can atleast have a phone call without it getting blurry (and my internet connection is fine before you ask!)

Up until the app updated Friday or Saturday it worked fine. I could talk to my family daily and be able to video as well. I wish there was a way to go back to the old version. I’ve google and searched and can’t find a way at all. Before, I could answer and have no problems with talking great signal and all. Now, the calls drop, it won’t let me answer, I keep having to log off and log back on in order to show availability. My family is saying they have to log off and log back on as well. It’s frustrating and even though society doesn’t care about an inmate their still human and if we in the free world are paying you to allow us to do this, when you’re taking the money and not providing the service it’s almost like you’re getting free money and we have to wait until Monday to report the issue. Not right and very disappointed. Please fix the bugs and issues going on with the app.

I appreciate having the app to use to visit my son instead of going down to the local jail where visitation is only two days a week and you have to make an appointment and it takes 24 hours to get your appointment this way I can talk to him whenever I want yeah it freezes up sometimes yeah it does take my money but it doesn’t take me long to disconnect the call when it starts to freeze up then he can try to call me again and usually it will work just fine we can usually get a short video call in even with the freezing up but as long as I get to see my son‘s face and hear his voice even if it is freezing up I’m good with that for now yeah they have a few quirks to work out but I’m sure they will but I’m thankful for this app so I don’t have to deal with the stupid local jail

Original review:

Ok so being able to communicate with my inmate is great. So I appreciate that, but apparently it’s a different experience with iPhone users. Mine randomly logs out when running in background and does not notify me when my inmate logs on. So I have to constantly open and check if I’m still logged in. My cousin on the other hand, does not have an iPhone and gets notifications all day every time my inmate does. I’d like to see this fixed, but hopefully my inmate isn’t an inmate for long.

New review:

Okay, since my last review, things got way better for a about a month. Since then it’s gotten worse than before. Before I was able to check to see if I was logged in first thing in the morning, then I knew I was good when my buddy called me at 9-9:30 at night. Now my phone logs out within 10 minutes of my phone going to sleep. I see my buddy come online and I try to open it only to see the agreements pop up, followed by an error box, then I have to login all over again. By that time my buddy thinks I’m not getting online for his calls anymore. Please fix this. My buddy shouldn’t be incarcerated, but things are being drawn out because of covid… and he needs to know that his friends and family are still here for him. I’ve dropped a lot of money into this app since early June and I feel like we are not getting our money’s worth.

They need to tell people flat blank normal people are seeing our info and it’s not private, the third party websites are people you know around here monitoring, one person recognized my name, and told my whole conversation to my mother, the person I was talking to his charges and what we were talking about, what does a civilian have the right to snoop like that and tell other people who are not law enforcement, I never got terms and conditions, after complaining an employee is putting my personal information along with my last name and literally made up a whole story of what was really said, who has the right to see that and just mess with your life and tell people lies to make them look better, all those people who handle the third party websites, and I’m 29 not like I’m underaged . After calling i than get terms and conditions to agree to not sue them, I did not accept those terms, and left it as be and will be consulting with a lawyer