Hannaford Rx Hack 2.0.2 + Redeem Codes

Our family has had all our prescriptions at the same Hannaford pharmacy for a very long time and for good reason. Never had any issues with anything there so didn’t really see the need to start using this app until 2022 despite using apps for nearly everything else. Finally decided to try it out and it does make everything easier. I can see everyone’s current scripts and history and can order straight from there without having to have the actual bottle with the # on it which is super helpful to stay on top of things when working or traveling ect. The ability to scan the bottle also is great and I don’t have to call anymore which also saves time, and we all know time is money!

The App lets me know when a prescription is ready for pickup as well as what the copayment will be. If there are refills available it will allow me to refill by just a simple couple clicks. No hassle. I don’t have to call the pharmacy nor do they have use any of their valuable time taking my call.

I especially like being able to know that they have received my prescription from my doctor and then as I have said when it is ready for pickup.

It also has a convenient listing of your history of the meds that you have had filled.

So far I haven’t had any issues with the Hannaford Pharmacy app, but I do have a couple of suggestions for improvement.

1) There should be a way to archive past prescriptions from appearing in your list of medications. This would be particularly helpful for someone who has taken different dosages over time of the same medication so as not to inadvertently select the correct medication but incorrect dosage for refill. I also find it just distracting to scroll through ones I no longer use.
2) In using the scan label feature for refill, when you get to the “confirm refill” page, it doesn’t say the name of the medication, just the rx#. I would have liked to be able to confirm specifically what I was refilling.

Prescription refills take all of 1 minute…log into the app, select the meds I want refilled, select a time when I can pick them up, Submit. Takes all of 1 minute. Then, when I get the text that they’ve been filled, off I go to pharmacy. This prevents me from wondering if they filled it yet, and it saves me a phone call to ask (which also save the pharmacy from having to drop whatever they’re doing to answer my (and probably hundreds more) calls just to give out status.

I switched to Hannaford a long time ago and the staff is amazing! The only complaint is that I think over time, they have gained so many customers that it is difficult for them to keep up as a small town pharmacy. Especially since they seem to be short pharmacists often which has now changed the hours to closed on weekends. This doesn’t effect me but assume for some people, it can be difficult to get there during weekdays only. Overall, I love having a pharmacy close to home.

The pharmacist’s, Erica and Robert, are both friendly professional faces who have consistently made it easy to communicate with around my families prescription needs. The pharmacy technicians, I consider them vital to our needs of any updates of insurance premiums, refill needs and contacting providers if needed. Buxton Hannaford pharmacy is reactive, friendly, consistent, reliable and impeccable customer service in a safe confidential space.

It’s so nice being able to refill on the app as well as see the provider is being contacted if needed. But it’s misleading when it shows it as “prescription filled”. A few times I’ve intentionally driven to the store to get it, and it’s not filled.
Also-I wish we could add family members even without a current prescription in hand. This would be great for those times when you have a sick child and you don’t/ can’t head to the store to check. Or keep calling unnecessarily as the pharmacists are busy as it is.
Finally, I wish we could delete prescriptions we don’t need anymore.

I love the app and the idea of an app. HOWEVER, I always have items that list as due for refill that I no longer take (often were one time prescriptions, OR were old lower dosages) that NEITHER me nor my Pharmacist can get rid of. I as the patient know better than anyone what meds I take and I should be able to either delete or hide those prescriptions that I don’t take anymore. Otherwise in its current state, it just makes it confusing for the patient, which is the complete opposite of what the intent of the app is. Come on Hannaford, you’re 90% there...cross the finish line and FIX this app !

If I’m being honest it’s average. I haven’t run into any issues yet but this is an app it’s bound to have problems at some point. As far as service my refills have always been processed but with no more or less efficiency than I would get if I called and used the automated system or called and spoke with a person. Other than that this app doesn’t have a interface for “customer service” so as I stated it’s average. Don’t change it don’t upgrade unless you have too it does what it’s suppose to and works fine.

I’ve been a customer of the Bridgton ME Pharmacy since they opened. I’ve always had excellent service with the entire staff.
They’ve gone to bat for me with prior authorizations or delays beyond their control. They’ve stayed on top of any delays.
They really stood out during the major COVID era.
Their location and hours are very convenient.
I’ve also had excellent service at the Norway location. Very knowledgeable.