IBX Hack 8.0.2 + Redeem Codes

This app should include a spot to take pictures or upload your statements for out of network reimbursements. I have been sending in for out of network reimbursements and the way time to get the reimbursement seems longer and longer. Presently, I have been waiting over a month. I don’t get it. What takes so long? Sometimes I will check the status and it says denied and the next day approved- which is weird- and then I don’t see a check for a month. There should be direct deposit. Waiting for the check is lengthy.

January 16, 2020
The web portal team contacted me by phone and email today. It’s been 10 business days since I reported the problem below. I informed them that after reporting the problem below with logging into IBX using mac iOS and iPhone, I WAS ABLE to access the account I created by using Microsoft Windows Explorer browser instead of Safari iOS. Fortunately I did not have to wait the 3-5 business days for them to get back to me! After logging in using Microsoft Windows Explorer I WAS able to Confirm my email account. THEN I was ABLE to login to the iPhone IBX app. The IBX iPhone app has been working smoothly and is very easy to use and navigate!

[January 2, 2020
Unacceptable! Just started with IBX yesterday, January 1, 2020. Their web portal was down and still is. I Created a new account, but experienced an account lockout. Called them. They said their web portal is down. They will submit a ticket to the web portal team and the web portal team will get back to me in 3 -5 business days! I haven't been able to login to even use the app! It allows creation of your account, but once you create the account, it requires email verification. The web portal sends the email to you, you click confirm and then it goes to a web page that says ‘error forbidden’. Then your brand new account is locked out and will take 3-5 business days for the web portal team to get back to you!]

I got the app to add my insurance card to my Apple wallet. There is a button to click to add the card, but the feature doesn’t work. When I tap the button, the “Add to Apple Wallet” dialogue flashes on the screen and immediately disappears, and the card is not added to my wallet.

In general the app is poor. Some screens flicker a number of times before loading. The navigation is confusing. I have two plans from my employer, vision and medical. The interface allows me to choose which plan to see, but both plans are given exactly the same name. The home screen for an account has few useful options. Main navigation is found in a hamburger menu. At first glance, before the hamburger menu is tapped, it’s not clear that the app actually does anything. The hamburger menu headings are roughly useful but in some cases it’s not clear why a particular item is under “Claims and Spending,” “My Care,” or “Health & Well-being.”

Using saved passwords to sign in does not work. You must manually type or paste the password in. I enabled Face ID and it never asks me for it when opening the app. The app does not support any iPhones with a notch. Content is displayed under the view of the notch. The X button to exit most screens is hanging off the top right side of the screen (barely noticeable and can hardly press it). I was able to add my card to Apple wallet last year, but this years card doesn’t show the option to add. App is very dated looking, picture content and some icons are fuzzy, and the entire interface is NOT intuitive at all. Please simplify it, optimize it to work with all iPhone resolutions, and get the button layout fixed. All the money I pay for this insurance and they can’t afford a knowledgeable app developer. SMH.

I tried to select a primary care provider on the IBX website using Safari on my iPad. It kept giving me errors and wouldn’t let me do it. So I downloaded the app on my iPad to try doing it that way. When I try in the app it says “this service isn’t available on this platform” and then lists the platforms it is available on, which include “iPad app” and “iPhone app”. I am using the iPad app and obviously that doesn’t work, not sure what platform it thinks I am using, but this app and the IBX website are horrible. The only thing I have been able to do on them is to set up recurring payments, which of course IBX wants you to do. Setting up service is another story entirely, IBX evidently wants to make that as frustrating and hard to do as possible.

Right off the bat, this app is disappointing. The login screen doesn’t support password managers (neither apple’s built-in solution, or 3rd party managers). My health information is the most private data I have, and I’d prefer to keep it safe using a complex, unique and safe password. Once you do manage to log in, no support for FaceID or TouchID.

Inside the app itself, the interface is slow to load, and feels outdated. Needs to be more responsive and the the design needs to be updated to match the website and/or modern app standards. UHC has been a leader in the mobile app game for insurers, and IBX should take a page from their book and rebuild this app for 2020

The reason most people use apps on their phones is for the ease. That is not true in the case the app is not easy to use, no one in my family is able to use it. The card in my wallet has additional numbers in the member number than my physical card. As one of the largest health insurers you have to do better. Please start all over and make the app usable. I’ll even volunteer to be part of a focus group

This has to be the worst app ever! I prefer not to call customer service if I have the option to service myself via an app or online. Of course, the app should be the easiest option to use, but it’s not because the app never works! I tried searching for a provider by specialty type several times, and it kept bringing me back to the same page. I rarely need to use my insurance, but when I do, the app makes it impossible to find my information for myself! I don’t understand the purpose of having something so ineffective and pointless. Do better! Also, I would give no stars if I could!

I don’t need to use this app all the time, but when I do, it’s harder and harder to log in.
Last 2 times I tried to log in it needed me to change my password and that second of those 2 times it didn’t like the first couple of passwords I tried without saying why.
Now I tried logging in (not that long after I managed to create a new password and finally log in) and now it wants one of two Authenticator options and neither of the two options even seem possible to me. Why can’t I just log in like to every other app and website?
Why make it so difficult?

The app is serviceable, however the most recent update seems to have broken the PIN Login & Auto-Login features for me.

I’ve repeatedly set these options in the Device Settings, and have uninstalled/reinstalled the app several times to clear the app data and start fresh. I’m running the latest iOS (14.6) as of this writing.

The app seems to set up these features on first run after reinstallation, but I always get an error message “System Unavailable - Please try again later…”, and then must login w/ User Name & Password.

Additionally, if I disable Auto-Login and try using *only* PIN Login, it tells me my PIN is incorrect, even after I’ve setup and double verified the information.

IBX, will you please review & resolve this issue?