Kindbody: Fertility Care Hack 3.9.0 + Redeem Codes

This is a review for the app and not KindBody itself. Many of the to-do items are glitchy. Consent forms may not register as signed or may be unable to be signed in the app. I’ve had to complete things multiple times for it to save and register or abort the app and try to use the browser on my phone. Could use some improvements.

What’s the point of having messaging in the app if the button to submit a message is broken? This app has been flawed for the many months I’ve been using it. You’ll also get an email or notification that your “journey” has begun and to view it but when you load the page nothing is there and it says “Book an appointment to get started.” Completely backwards.

Very cumbersome to login which is very annoying when I need this app multiple times a day. I also can’t mark items as completed on my to do list. The labs on the app don’t show the reference ranges like online does.

Went for my fertility assessment and found it incredibly insightful, educational, and comfortable. They did an ultrasound of my uterus and ovaries, as well as a blood test to check for fertility markers. Super professional yet accessible. Highly recommend!

Really happy with the quality of care at Kindbody. Also, they’re one of the only medical places that is technology savvy. Way to go Kindbody team.

I originally chose Kindbody because of the supposed transparency with pricing and the brand new offices designed with soothing colors that help you feel at ease. But all the tech money in the world can't buy them common sense and sensitivity training. The experience as a whole demonstrates exactly what is wrong with healthcare and especially when tech money gets involved in healthcare with so little thought as to the patient journey. I started my IVF journey with Kindbody NYC in Feb 2020 only to end it Nov 2022 in Kindbody Silicon Valley with a phone call from a random nurse telling me that my embryo didn't implant. After spending $20,600 out of pocket for services (and $5,500 on top for meds), it is shocking and even cruel that this is how they choose to close the loop. For all they pride themselves in being “transparent”, every step of the journey involved another petty back and forth about getting charged for a phone consultation with the doctor or a quick follow up question that they insisted be set up as a consultation…even the pregnancy test wasn’t covered with their implantation package! Here is just a portion of what I went through: They misquoted me 2x about a polyp removal procedure they recommended I do (whereby the variance went from $3,000 to $700) I was ill-advised by one of the doctors to do the PGT testing ($4,500) when I only had two embryos. I wish I would have been told that a feasible option for me was to implant both embryos and see if one of them takes rather than pay $4,500 to test, then pay another $4,400 to implant. Btw, they really stress the PGT testing and kind of make you feel like you are not doing all you can for your embryos if you don’t test, even though the science is mixed. When I shipped my embryo from NYC to CA (which I paid $1,000 to an outside company to do), Kindbody tried to charge me a $250 fee to "accept" the embryo at their own facility When my transfer failed, I reached out to the office manager Alice to ask about having a phone call with the doctor to discuss what went wrong, next steps, etc…They wanted to charge me for a phone conversation with the doctor. Basically, they want to itemize every single visit so they can bill money to the insurance, but I was paying for everything out of pocket and it was so exhausting knowing that at every single next step, they were going to try and sneak in another charge. Overall, it was emotionally draining to go back and forth over these trivial matters. It absolutely distracted from my care and caused me extreme undue stress. If you’re going to charge a price, then fine, I will pay but just for goodness sake just include all the common sense things that you would want as the patient in the package. While cycling, I need to focus on care. I would also caution, you will not reach your kindbody office or a knowledgeable person when you call in. I tried to discuss all these communication issues privately with this woman named India, who I think is their experience manager? She tried to tell me that different people have their different roles, etc…Which I totally get because I’m in healthcare and have run a healthcare practice before. But I tried to tell her that there is a gap in their knowledge and communication with one another and something is wrong in the execution of it all. All I know as the patient is that I don’t feel taken care of and it feels they are running a corporation. She proceeded to circle back to what she said before about people having different roles, etc…basically she didn’t know how to listen and I was getting nowhere trying to give feedback to a rock. My experience here felt so transactional, but I guess at the end of the day for Kindbody, I am just a transaction. Everything else about this experience has made a normally difficult and emotional journey a horrible one. I am doing my next round at a small doctor’s office now. At this other office, I can always call in and reach a live person who knows about my case and they usually have answers for me. If they can’t answer my question, they pass it on to the doctor at their noon meeting and they call or email me back. They don’t push me to do a consultation with the doctor for no good reason. I’ve never had to go back and forth at the new office regarding pricing because they don’t pile on petty charges, even the pregnancy test is included with this new office, what a luxury! I wanted to share my experience because I came in very hopeful at the beginning and gave them a lot of chances for redemption. It truly saddens me that I was sorely disappointed. For what it's worth, the care team at the Kindbody office once you are there are all very nice. I do truly believe the staff in the office try their best. But it’s been proven to me time and again that this is a poorly run corporation and I would highly caution anyone I cared about to seek services here.

I won’t go into all the details of the 150 problems I’ve had with Kindbody, just the app. - my absolute favorite is how they have a calculator telling you how many eggs to freeze. Below it is a field called “eggs frozen”. Well I didn’t freeze eggs, I froze embryos. Without any call about results, I see 3 eggs frozen, and above that I need 39 eggs frozen. I immediately burst into tears thinking I need 11 more cycles and I can’t afford that. TERRIBLE DESIGN -the app allows you to navigate back to it and play around but then logs you out. So you’re typing long messages and hit “send” and suddenly you lose it and are logged out -the todo list is totally arbitrary. No one ever updates it. -you can only schedule initial appts, nothing else - the blood test results give bogus dates completely out of order, making results undigestible. It will say 4/0/2023, other times it just lists an incorrect date. You’ll see March, then June, then March, then January. It’s not even alphabetical either. It’s complete nonsense. - the results are never live. They’re supposed to show progress through the cycle but never do. (Prob the office side not pushing results) - they visualize your follicle sizes by showing you circles and a size range. LOL like a circle is helpful to me understanding how many of my eggs are growing together and almost ready. Science-minded people should be showing tables of values, the actual important thing to know. -messages are so confusing. They’ll tell you “message me!” And then there is no way to message a specific person so you just have to guess at a team
-adding apt to calendar crashes the app eve try single time without fail