Massage Envy Hack 6.0.2 + Redeem Codes

The app is alright, but lacks a lot of the functionality that I would have hoped for. Specifically, this is an app that most people are going to make use of after they join Massage Envy as a customer. So, I would presume that booking an appointment is of primary interest. However, the problem with the app is that it walks you through what service and the options you’d like to only tell you what’s available at the very end. Then, if you’d like to try a different location, you need to walk through the same process selecting the service and options you’d like. Also, if you are a paying member, it doesn’t seem to recognize your lower / free (already paid for) rate. I’d think that if there was an option to select multiple locations or locations within a specified range, that would be extremely useful for most clients, but by that same token, it’d also show clients that there’s actually very little availability for services at peak times.

That said, the app does help you make an appointment as long as YOU are flexible with your time, which is exactly the reason that it doesn’t work well for me. I have to plan a few days to a week before my appointment to get the time I’d like, but, so often, that changes with my work and family schedule.

Please do better Massage Envy.

Not once have I ever been able to make an appointment on this app. You pay a lot of money for this membership, you do the millions of steps of the app (ok, 6 or so) that are required to book, then you find an appointment, but by the time you get to the click to book page and click book appointment, the screen goes blank or it eternally loads. This issue has been going on quite some time now, it never gets fixed. The people in store say there are no issues with the app and it should work fine, but clearly they dont use it. I’ve tried making sure there are updates, turned my phone off and on, but it continues to happen. What’s also frustrating is you find one, go through all those steps and take all that time, give up and call, and sometimes that slot is available when you call but other times it’s not. If you want an app to show you your appointment or research the service options, it works. It’s useless for booking appointments. If they fix it I’ll change my review, but meanwhile don’t waste your time and just call the store if you want a massage. Sadly, the office staff are so busy so if this worked it would save them all so much time, but clearly this app is not a priority. Or maybe it’s a way to deter you from using your massages.

Also, you have to scroll day by day to find one and sometimes that takes a ton of time. If they could just show you when there are openings, it would make this more efficient and user friendly too.

With the millions ME is making, you’d think they’d invest more into making the app more user friendly and their employees happier/ more fulfilled. Suggestions:
1. Add “Add to calendar” option in the “My Appts” tab (currently there is no option to add to your calendar after booking…this adds multiple extra steps of adding to personal calendar w/ therapist name, address, location, etc. sounds silly but the whole purpose of getting a massage for some is lack of energy/time with high stress jobs/lives) 2. Make it easier to block back-to-back appointments w/ facials, massages, stretch.
3. Add lymphatic, cupping, fertility (and other speciality) massages. If clients need to sign more waivers, then great, but scientific research has proven health benefits that people deserve to at least have options for.
4. Add a luxury package/division to the brand. Give your top booked therapists raises to Senior/Executive Massage Professionals, awarding them for their hard work and motivating new therapists to work hard to get promoted and raises. Have a different welcoming experience for luxury, long term loyal members that are looking for a true spa experience.
5. Treat your therapists the way you’d like to be treated in fancy corporate jobs. That will motivate and inspire hardworking, talented professionals. Thus, increasing overall revenue. Investing in talent always means growing the business.

The app seems to work pretty smoothly. The actual selection process is less than ideal however. If you have been going to the same ME for years and know exactly who you want to see, you should be able to select a particular therapist FROM THE BEGINNING of your appointment request, instead of having to go through the whole process of “what kind of pressure do you like” or “what’s bothering you”. Yes, you should specify certain things beforehand (like if you’re pregnant, have cancer, or want a hot stone) in case your therapist of choice does not perform those services, but if you know who you want, that should be it. Also, not every ME offers the same services (for example, NYS does not allow therapists to perform exfoliating foot treatments), so that makes it seem like no LMTs are ever available if you select that service before trying to book. The whole online booking needs tweaking. I also have noticed a few connection issues with the app “having trouble connecting to Massage Envy servers”.

See subject heading. This app is garbage, and I will tell you why. For starters, when I login it does not connect me to my actual Massage Envy account where I currently have three appointments booked. I have confirmed that these appointments are actually booked on my name with my email address and I have app access turned on and text reminders turned on and yet when I log into the account in the app, it does not recognize me as the same person. It thinks I am a new user, that I’m not a member, and that I have no appointments booked. I have spoken with my local office several times, and while they are very friendly and generally helpful in other regards, what else could be causing this problem as everything on their side shows that I should be able to see everything through the app.

In addition, I have already sent an email to the suggested email address that is listed under the developer response to almost every single one of these complaints here in the App Store, and I have heard nothing back. Not a thank you, not a message stating they were working on it or that my concern has been logged.

At this point, I will be deleting the app, again, and ignoring it, until I see some proof that it works. I guess I will have to wait to make my appointments on the phone, or in person.

I do not understand how this app has 4.7 stars. It has so many issues.
First of all for those with memberships it doesn’t show how many appointments you have accrued. And during Covid I have accrued a lot. I have to call or go in to find out how many.
Secondly it is so hard to find appointments. You have to book weeks in advance and when me back is aching I don’t want to wait weeks. You can only search 3 locations at a time. I have about 10 that I’m willing to drive to which means I sometimes have to do 3+ searches to find an appointment that works. And if you are searching for multiple services it doesn’t automatically find one location that has all three in a row. So for example after finding a massage and a stretch then I get to facial and find out there isn’t an appointment that day and have to start over.
There is also no way to cancel an appointment in the app. Even if it’s three weeks away. You have to call to cancel. I was born after 1980. I hate calling needlessly. It’s such a waste of time.
Lastly clicking the “add to calendar button” just crashes the app and doesn’t add it at all. So yeah. I would not rate this app 4.7 stars at all. I’m going with one.

The app worked well enough for me to book appointments before I became a member. For some reason once I signed up for membership the app stopped working for me. If does not show my upcoming appointments. Rarely does it give the option to book appointments. I pick a day along with all of my specifications and then it’s hit or miss. One day I had almost scheduled with the therapist and time frame of choice and when I went to select it, it gave an error message. I had a second preferment in mind of availability that I’d seen on the site and just decided to call instead to eliminate any problems. I followed up with a phone call to my location and found out the availability on the app was not reflective of the actual availability of the therapists. I know when I signed up for membership, I could not see my future appointments. This is frustrating because I have the one therapist that is a must for me and I’d scheduled with her for months in advance. I didn’t complain as long as the system kept my appointments locked in. I figured the app would reflect any future activity. Well that’s not the case. I cannot do anything on this app. It’s very frustrating because if it work as intended it would save me a lot of time.

I will often give good reviews of restaurants, retailers etc...almost never bad reviews. But I’m hoping that the developers actually read these and value the input. First of all, I’m stunned that they show an overall 4.7 (out of 5) rating because almost every one I’ve read from the past year + is pretty negative. As for me, hope springs eternal! So after visiting my local ME, scheduling a couple of appointments and verifying they had my correct email address, I decided to take another run at getting the app to work. Knowing that it had just undergone a number of updates, I decided my best bet was to delete the existing app on my phone and download the new version. But no. I tried creating a new profile, only to be told that my data already existed in the system. So I tried logging in instead, only to be told that my email address was not registered. This after just having received an email from ME confirming my appointments. It would seem that the app and the software each franchise uses are not on speaking terms.

I would estimate that this is the fourth or fifth time I’ve done the above futile exercise, and I’m officially giving up. Life is short...

Worst app! I try to book an appointment, I’ve had a membership for 1 year and the app won’t let me book, it says, ‘oops! We are having trouble with your account’ and I have to call into massage envy locations to book which is extremely frustrating because the put me on long holds and by the time they get to me the appointment and massage therapist gets booked. I’ve brought this issue up to the front desk at massage envy and they said a lot of people have complained about the same issue. There’s no customer support on the app to contact someone about the glitch of not being able to book online. Also, having to go through the prompts which is lengthy and only being able to look at a limit of three locations at once isn’t logical when you live in a big city. I have 9 different locations where I live and having to go through only 3 at a time, for it to say, ‘no appointments available’ and then start all over for another three locations to find a deep massage at the right time, takes ages to find one and then I can’t even book it after finding the right fit. It’s madness!

I have no idea how the decision was made to change their system in such a way that it meant everyone’s profile was no longer valid. On the login screen there’s a message saying something like if you have trouble logging in, create a new profile. First, what kind of amateur hour solution is that? When you do try to create a new profile then there’s an error message that the email is already in use, which means providing Massage Envy another email for marketing. But it gets worse the next time you try to logon with the second email you get the error that showed up with the first email where you have to create a new profile. I should note this doesn’t just happen with the app, the same thing happens with the web page too. This app looks nice but is completely useless when you want to schedule an appointment.
Edited in response to developer - I didn’t have an account prior to the cut off date, I created my new account in January of 2018.
Advice to people wanting to use this app - don’t waste your time with it, just call your local ME practice directly.