Zeel In-Home Massage Therapist Hack 3.3.4 + Redeem Codes
Book a same-day 5-star massage
Developer: Zeel
Category: Health & Fitness
Price: Free
Version: 3.3.4
ID: com.zeel.consumer
Screenshots
Description
Book massage therapy for pain relief, athletic recovery, or relaxation to your home, hotel, or office. Health and wellness have never been more accessible or essential to your well-being.
Named one of the "Best Entrepreneurial Companies in America" by Entrepreneur and one of the fastest-growing companies in the country by Inc., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists serving over 85 U.S. cities.
HOW AND WHEN
The Zeel massage app connects you with expert massage therapists in your area. A licensed, vetted massage therapist can arrive at your doorstep as soon as same day. Avoid the traffic and save time with Zeel – let massage come to you.
We work around your schedule - 365 days a year, 8am until 10:30pm, including holidays.
TYPES OF MASSAGE THERAPY
• Swedish massage
• Deep tissue massage
• Sports massage
• Prenatal massage
• Sleep massage
• Couples massage
YOU HAVE THE CONTROLS
• Gender
You select the gender of your therapist, to ensure maximum comfort.
• Location
Zeel's 10,000+ professional massage therapist partners are available around the clock in over 85 major metro areas — including New York, Boston, Philadelphia, Chicago, Denver, San Francisco, Los Angeles, Atlanta, Austin, Houston, Miami, Washington D.C. and countless cities in between.
LOGISTICS
Upon booking, you receive a confirmation with your therapist's photo and bio. They bring the massage table and massage supplies. All you need to do is kick back, relax, and enjoy as your home is transformed into a luxurious spa.
SECURITY & SAFETY
Zeel is the Most Trusted Name in Massage®. We've been recognized by both American Spa and Cosmopolitan magazines for setting the standard in safety for both customers and massage therapists.
Prior to joining the Zeel network, each massage therapist undergoes a background check and a third-party identity evaluation. We value your safety and security above all else.
All massage therapists are formally trained experts.
MASSAGE MEMBERSHIP
For those of you looking to enhance your wellness routine, you have the option to join Zeel’s Massage Membership Program at any time.
There’s no initiation fee to join. Members can start saving right away and can book unlimited discounted massages every month, anywhere Zeel is available.
Our massage membership is:
• the most travel-friendly
• the most affordable
• the most shareable and flexible
BENEFITS OF MASSAGE
Massage has positive effects on everything from sciatica pain and sleep apnea to tinnitus and heart disease.
• relaxes your nervous system
• improves your blood supply
• promotes digestive well-being
• regulates your breathing
• enhances your mood
• accelerates post-workout recovery
Whether you’re struggling with back and neck pain, having trouble falling asleep or seeking pregnancy soreness relief, massage is the perfect remedy.
ADDITIONAL FEATURES
• Purchase massage gift cards for friends and family members
• Host your own pop-up spa event with group massages
• Customer service available whenever a massage is taking place
• Therapists and customers are ID-verified to ensure the best security and safety
MEDIA REVIEWS
“Zeel just nailed it.” - Men’s Journal
"Consistent and convenient use." - Forbes
“We love it.” - Shape Magazine
“Before – or after – a big night out, try Zeel.” - Vogue
“Pampering on demand.” - The Wall Street Journal
"At work, at home...You cannot beat it!" - Good Day LA
"Zeel is seamless from start to finish." - InStyle
"Tried Zeel Sleep Massage and, sweet lord, did I snooze soundly." - Pop Sugar
"An act of much-needed and much-deserved self-love." - Elite Daily
Named one of the "Best Entrepreneurial Companies in America" by Entrepreneur and one of the fastest-growing companies in the country by Inc., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists serving over 85 U.S. cities.
HOW AND WHEN
The Zeel massage app connects you with expert massage therapists in your area. A licensed, vetted massage therapist can arrive at your doorstep as soon as same day. Avoid the traffic and save time with Zeel – let massage come to you.
We work around your schedule - 365 days a year, 8am until 10:30pm, including holidays.
TYPES OF MASSAGE THERAPY
• Swedish massage
• Deep tissue massage
• Sports massage
• Prenatal massage
• Sleep massage
• Couples massage
YOU HAVE THE CONTROLS
• Gender
You select the gender of your therapist, to ensure maximum comfort.
• Location
Zeel's 10,000+ professional massage therapist partners are available around the clock in over 85 major metro areas — including New York, Boston, Philadelphia, Chicago, Denver, San Francisco, Los Angeles, Atlanta, Austin, Houston, Miami, Washington D.C. and countless cities in between.
LOGISTICS
Upon booking, you receive a confirmation with your therapist's photo and bio. They bring the massage table and massage supplies. All you need to do is kick back, relax, and enjoy as your home is transformed into a luxurious spa.
SECURITY & SAFETY
Zeel is the Most Trusted Name in Massage®. We've been recognized by both American Spa and Cosmopolitan magazines for setting the standard in safety for both customers and massage therapists.
Prior to joining the Zeel network, each massage therapist undergoes a background check and a third-party identity evaluation. We value your safety and security above all else.
All massage therapists are formally trained experts.
MASSAGE MEMBERSHIP
For those of you looking to enhance your wellness routine, you have the option to join Zeel’s Massage Membership Program at any time.
There’s no initiation fee to join. Members can start saving right away and can book unlimited discounted massages every month, anywhere Zeel is available.
Our massage membership is:
• the most travel-friendly
• the most affordable
• the most shareable and flexible
BENEFITS OF MASSAGE
Massage has positive effects on everything from sciatica pain and sleep apnea to tinnitus and heart disease.
• relaxes your nervous system
• improves your blood supply
• promotes digestive well-being
• regulates your breathing
• enhances your mood
• accelerates post-workout recovery
Whether you’re struggling with back and neck pain, having trouble falling asleep or seeking pregnancy soreness relief, massage is the perfect remedy.
ADDITIONAL FEATURES
• Purchase massage gift cards for friends and family members
• Host your own pop-up spa event with group massages
• Customer service available whenever a massage is taking place
• Therapists and customers are ID-verified to ensure the best security and safety
MEDIA REVIEWS
“Zeel just nailed it.” - Men’s Journal
"Consistent and convenient use." - Forbes
“We love it.” - Shape Magazine
“Before – or after – a big night out, try Zeel.” - Vogue
“Pampering on demand.” - The Wall Street Journal
"At work, at home...You cannot beat it!" - Good Day LA
"Zeel is seamless from start to finish." - InStyle
"Tried Zeel Sleep Massage and, sweet lord, did I snooze soundly." - Pop Sugar
"An act of much-needed and much-deserved self-love." - Elite Daily
Version history
3.3.4
2023-07-29
- We know that you love to work with your favorite providers and in this app update we're making rebooking them even better!
Now in addition to being able to choose from available times offered by previously seen providers, you can also request specific dates and times if you don't see an option that works for you. Your requested provider will get notified and can either accept your request or offer alternate dates and times. You and your requested provider can also chat directly to help ensure your request gets confirmed.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Now in addition to being able to choose from available times offered by previously seen providers, you can also request specific dates and times if you don't see an option that works for you. Your requested provider will get notified and can either accept your request or offer alternate dates and times. You and your requested provider can also chat directly to help ensure your request gets confirmed.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.3.3
2023-06-11
- We made some important behind-the-scenes changes to better support users who choose Apple Pay at Checkout.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.3.2
2023-06-05
- We've made some improvements to our Apple Pay experience at Checkout.
- This version includes a few behind-the-scenes tweaks to help deliver a more stable app experience.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- This version includes a few behind-the-scenes tweaks to help deliver a more stable app experience.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.3.0
2023-02-21
- We've improved our account creation process for a more stable and reliable app experience.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.2.9
2023-02-14
- We resolved an issue related to account creation which may have delayed appointment confirmations for some first-time customers.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.2.8
2023-02-08
- In this update we're introducing payment pre-authorization to ensure a seamless and secure checkout experience.
- We've updated our ID verification technology to better support users with iPhone 14 Pro devices.
- We've improved our app analytics to help us deliver a more stable and bug-free experience.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We've updated our ID verification technology to better support users with iPhone 14 Pro devices.
- We've improved our app analytics to help us deliver a more stable and bug-free experience.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.2.2
2022-11-29
- At Zeel we're committed to providing a service that is welcoming and respectful to all of our customers. As part of this commitment we now support non-binary gender identity throughout our app for both account creation and the creation of guest profiles. This support now also extends to our website.
- We've adjusted the way we handle location to make booking faster and more intuitive. The ZIP code field at the start of the booking flow now defaults to your most recently selected location.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We've adjusted the way we handle location to make booking faster and more intuitive. The ZIP code field at the start of the booking flow now defaults to your most recently selected location.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.2.1
2022-09-28
- Getting your appointment confirmed just became easier with our new Alternate Times feature. While waiting to confirm your appointment, other available times just before or after your request will be shown as they are submitted by providers. You can select an alternate time to be instantly booked or continue to wait for your originally requested time.
- We corrected an issue that caused some users to be unable to select a time slot on the Rebook Therapist tab. We also resolved an associated bug where time slots occasionally appeared in the wrong order.
- We resolved a bug that caused some Assisted Stretch appointment requests to get submitted with an incorrect provider gender preference.
- Behind the scenes we've made a number of changes to improve the speed and stability of the app.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We corrected an issue that caused some users to be unable to select a time slot on the Rebook Therapist tab. We also resolved an associated bug where time slots occasionally appeared in the wrong order.
- We resolved a bug that caused some Assisted Stretch appointment requests to get submitted with an incorrect provider gender preference.
- Behind the scenes we've made a number of changes to improve the speed and stability of the app.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.8
2022-01-13
- We're always on the lookout for ways to improve the Zeel app. In this update, we've made a number of changes behind the scenes to make our app run more smoothly for all of our users.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.7
2021-10-06
- With Fall here and the holiday season fast approaching, we're thrilled to unveil an all-new Gift Card purchase flow with a fresh, modern look. Enjoy a faster, more intuitive gifting experience — plus, impress your gift recipients with a new virtual card style feature that lets you choose from dozens of gorgeous designs for a variety of different occasions.
- At Zeel, we're committed to delivering a five star customer service experience. In this update, we've introduced push notifications to our customer support chat feature to ensure that you're always kept in the loop.
- We made creating an account faster and more secure with improved support for iCloud Keychain's suggested Strong Password feature in iOS 15.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- At Zeel, we're committed to delivering a five star customer service experience. In this update, we've introduced push notifications to our customer support chat feature to ensure that you're always kept in the loop.
- We made creating an account faster and more secure with improved support for iCloud Keychain's suggested Strong Password feature in iOS 15.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.6
2021-08-02
- We squashed a few bugs which could make it difficult or cumbersome to communicate with your confirmed provider.
- The Forgot Password experience has been refreshed to improve usability.
- Behind the scenes, we made a few changes to keep the app speedy and secure.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- The Forgot Password experience has been refreshed to improve usability.
- Behind the scenes, we made a few changes to keep the app speedy and secure.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.5
2021-06-18
- We squashed a bug that caused time zone discrepancies to appear when rebooking previously seen providers. Many thanks to users who reported this issue!
- We also resolved two bugs related to saving guest notes on appointments.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We also resolved two bugs related to saving guest notes on appointments.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.4
2021-05-04
- We resolved a bug that caused the app to freeze upon launching for some users.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.1.3
2021-04-20
Our first major app update of 2021 has arrived and it covers a lot of ground!
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuilt to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
——
This update also resolves the following bug:
- Appointments were not properly created for some users depending upon their provider preference.
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuilt to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
——
This update also resolves the following bug:
- Appointments were not properly created for some users depending upon their provider preference.
3.1.2
2021-04-16
Our first app update of 2021 has arrived and it covers a lot of ground!
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
——
This update also resolves the following bugs:
- Some users experienced discrepancies in time zones during the appointment booking process.
- The appointments screen didn't always refresh properly to display pending appointment requests.
- The appointment cancellation modal didn't always display the correct fee.
- Some ZIP codes incorrectly appeared as outside of our service area.
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
——
This update also resolves the following bugs:
- Some users experienced discrepancies in time zones during the appointment booking process.
- The appointments screen didn't always refresh properly to display pending appointment requests.
- The appointment cancellation modal didn't always display the correct fee.
- Some ZIP codes incorrectly appeared as outside of our service area.
3.1.1
2021-04-07
Our first app update of 2021 has arrived and it covers a lot of ground!
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
3.1
2021-04-01
Our first app update of 2021 has arrived and it covers a lot of ground!
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
- We're thrilled to introduce an all-new, redesigned booking flow that makes getting an in-home Massage or Assisted Stretch appointment easier and more intuitive than ever before.
- Our #1 customer request is finally here: you can now book directly with providers you have seen previously with Zeel. Simply choose from available appointment times and rebook your favorite providers in a snap.
- Get booked faster by telling us whether you're open to seeing a provider of a different gender or consolidating your couples request into a back-to-back session. You can now indicate your back-up appointment preferences right in the booking flow so that we can confirm your request more quickly in the event your first choices are not available.
- The appointments section has been completely rebuild to make it quicker to view your upcoming Massages and Assisted Stretches. You can also now see receipts for your completed sessions.
- We've switched to an SMS-based customer support system to improve reliability.
- Our welcome screen has been refreshed to reflect our updated brand and vision for wellness at home.
3.0.5
2020-11-29
- We resolved a bug related to Account Creation that affected some users on iOS 14.
- We made some improvements behind the scenes.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We made some improvements behind the scenes.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.0.3
2020-11-09
- We resolved an error that prevented some users from purchasing products from the Zeel Store.
- We also made some small interface improvements.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We also made some small interface improvements.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.0.2
2020-10-20
At Zeel, we aim to make booking a massage simple and hassle-free. But if you ever need assistance, our new and improved integrated chat feature has your back. Get answers to your questions quickly with suggested FAQ articles and access live chat when you need it.
3.0.1
2020-08-10
- At Zeel, we aim to make booking a massage simple and hassle-free. But, if you ever need assistance, our new integrated chat feature has your back. Get answers to your questions quickly with suggested FAQ articles and access live chat when you need it.
- We made some adjustments to our membership offerings in an effort to better serve you.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We made some adjustments to our membership offerings in an effort to better serve you.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
3.0.0
2020-06-09
- Introducing the Zeel Store. Browse our thoughtfully curated collection of premium wellness products you can use anytime, anywhere. The Zeel Store features tools that extend and enhance your wellness routines — and pair perfectly with massage and active stretching. We hope this new way to relax and recover helps ease some of the challenges of staying well — now and always.
- We also resolved a small bug behind the scenes related to accepting our Terms of Service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We also resolved a small bug behind the scenes related to accepting our Terms of Service.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
2.9.9
2020-05-01
- We're thrilled to introduce Apple Pay as a convenient and secure way to book a Massage or Assisted Stretch, purchase a gift card, or join our Membership.
- It's now even easier to rate and review a Massage Therapist or Stretch Pro whom you've previously worked with on the Zeel platform. The Sure/Prioritize toggle is now pre-selected based on your last choice. Of course, you can still adjust this selection prior to submitting your review.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- It's now even easier to rate and review a Massage Therapist or Stretch Pro whom you've previously worked with on the Zeel platform. The Sure/Prioritize toggle is now pre-selected based on your last choice. Of course, you can still adjust this selection prior to submitting your review.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
2.9.8
2019-12-04
- We made some improvements to our Member Plus subscription. Now enjoy a welcome gift with a luxurious spa robe when you join. Plus, receive a bonus 60-minute massage when you complete 6 appointments within your first 6 months of membership.
- We resolved a few bugs to help make booking your Zeel massage easy and stress-free.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We resolved a few bugs to help make booking your Zeel massage easy and stress-free.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
2.9.7
2019-11-12
- We’re thrilled to introduce a new way to join the best massage membership on the planet. Simply tap on the menu bar in the top left corner of the app and select Join Membership. Choose between our Member and Member Plus subscriptions and get an in-home massage every month with preferred pricing. Plus, enjoy deeper savings and a complimentary massage table with Member Plus.
- We resolved a few bugs to help make booking your Zeel massage easy and stress-free.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
- We resolved a few bugs to help make booking your Zeel massage easy and stress-free.
Enjoy Zeel? Consider rating and reviewing our app. Your feedback is appreciated and helps us continue to improve our service.
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Ratings
4.8 out of 5
10.7K Ratings
Reviews
vic's review,
Massage on MY TERMS
Honestly, was a bit uncertain about massage people coming into my home at first. But, Zeel and it’s massage people have been always VERY professional. Yeah, some therapists have not met my expectations - but you get that with traditional retail massage too! The difference is that Zeel Cust. Support is excellent. And, I can block therapists who aren’t the “right fit” for me. I went with the (3) month package and got a prof grade massage table. VERY happy with the table, as I use it to stretch AFTER the therapist has left, so I don’t feel rushed out the door (as traditional retrial therapists can do sometimes). Can play MY music, from sauna to Beach Boys, to hip hop. Awesome!
stuartsumj,
Horrible Customer Service
I had been a customer of Zeel for the past year and was recommended to try to Soothe out. I purchased the annual subscription to take advantage of the 25% discount. I originally charged my corporate card accidentally, instead of my personal credit. Soothe was supportive and refunded my money right away and paid with my personal credit card. I booked one massage, and the therapist was okay, nothing to rave about. I have since booked several times, and the Soothe staff were unable to find me, therapists. I prefer male massage therapists and booked both in advance and last minute. I understand not finding someone last minute, but even the advance booking did not find a therapist. I have had a few that I cancel, simply because I had the massage therapist previously and was not a fan. Needless to say, I have now purchased a home outside of their service area, and are refusing to refund my money. I am not stuck with massage credits that I will never use. Their customer service is subpar at best, and if you deal with Brittany L, the supervisor, you'll be extremely disappointed in the lack of customer service. I've filed a complaint with the Attorney General of Washington State, as well as the Better Business Bureau. If you are looking for in-home massage therapy, I would NOT recommend Soothe. If you need immediate service, don't expect it from their customer service.
kronkiue,
Should be called “Steal”
Bought my wife a gift card for a 1 hr massage since the Covid stress has been getting to her. She scheduled appointment for 8am yesterday morning. Therapist did not show. Very hard to reach customer service to figure out what was going on. Best I could do was talk to a chat bot. Eventually, at 8:45am — 45 minutes after scheduled time — she gets a text that the therapist cannot make the appointment and they are searching for a replacement. Well at that point we had to get on with family plans for the day. Tried to get money back and went into another loop of chat bots and automated non-responses. They offered a $30 credit which is useless when the minimum massage price is $150. But we still haven’t gotten money back. Truly bad service - from the therapist and from Zeel in handling customer service. They still have my money. Should be called “steal”.
ajoe4christ,
Efficient and accommodating
If you call a brick and mortar massage location you are waiting until next week for first availability. So far I have scheduled (3) massages either same day or next day and never had any problems. You can’t beat that. You can also rank your therapists and mark the good ones as a priority. This is the way to go for any businessman or woman who doesn’t have the extra 15-30 min drive time, wait time, and then drive time back. They come to you and this can save an hour as well as be on your terms.
sweetchopper,
Bad service
An absolute pain: most of the appointments i book either never get accepted, or do get accepted then get cancelled shortly after. Out of the 15+ appointments I’ve made ive only had one successful appointment where someone actually showed up.
Incorrect charges: after having such a terrible experience with the app i considered cancelling the membership, only to find out there was a $200 cancellation fee, decided to wait until i could cancel without this happening and still got charged the fee while having the app.
Overall this is one of the worst apps ive ever used due to terrible coverage and inexperienced customer service if i could give it a lower rating i would, the only redeeming thing is that the one masseuse that came was very nice and apologetic
Incorrect charges: after having such a terrible experience with the app i considered cancelling the membership, only to find out there was a $200 cancellation fee, decided to wait until i could cancel without this happening and still got charged the fee while having the app.
Overall this is one of the worst apps ive ever used due to terrible coverage and inexperienced customer service if i could give it a lower rating i would, the only redeeming thing is that the one masseuse that came was very nice and apologetic
SeanMVCA,
Massages are great, but the app is ridden with problems.
The number of issues I have had with this app over the couple of years I have been a customer to Zeel is really frustrating. In one instance, I booked a one-off massage, and Zeel activated a monthly membership without my permission. (Apparently even if you don’t have any cards listed in Payments section, it will just use the Apple Pay instrument and charge a monthly fee to that.). When I contacted the support team, they replied with an extremely condescending response where I was told they are refunding the fee as a “one time courtesy” rather than recognizing that the error was with their app.
Beware when you are booking a single massage with a one time payment. It might sag “next deposit” date even though you never activated a membership.
Beware when you are booking a single massage with a one time payment. It might sag “next deposit” date even though you never activated a membership.
mbcc750,
Great on demand service
Really convenient having this now we’ve moved to the suburbs, and it’s a great treat for my husband and I. App is easy to use, but there are some kinks that still need ironing out. My main gripe is when booking, sometimes the person you’re booking the massage for changes by itself, and you only see it when you’ve confirmed. I’ve had to cancel the requests immediately three or four times in recent months because of this, as it would switch to a massage for me instead of my husband. Would be great if they had this more visible on the final page before you hit confirm!
affordablepro,
Customer service
I gave a bad review before because the customer service never responded to my many messages asking for help. It turns out that they had a wrong phone number. I was wrong to jump to conclusions and am I’m agreeable with all the other glowing reviews about Zeels excellent customer service. Everyone makes a mistake once in a while and we are all entitled to that. I apologize for my snap judgement and have learned a valuable lesson through this experience.
JPoirx,
3 Days Wasted
I looked around and saw that this app was preferred so I tried to book my wife a massage. I created an account and tried to book a massage. I understand, 3 days notice in the NYC area (NJ), especially a weekend, may be difficult to book. I kept checking in until the day of and I’m unable to sign in. Send a password reset just to be sure and go through the steps. I keep getting the error that I don’t have an account but I can’t sign up again because my email is already used for an account... that I used a password reset twice to confirm I was using the right login details. I tried to use the chat function on the app and after some basic questions it just sat there for a while with no responses before I finally just gave up.
tnmskeena08,
Zero follow through - therapist missing appointments
I’m 37 weeks pregnant and really looking forward to getting a bit of relief and peace before the big day. I was excited of the idea having a therapist come to our home. Being extra cautious with COVID - I have not had a massage since 2019 - and was very willing to spend above the normal rate for this luxury of a home massage.
The app confirmed my therapist for Saturday morning at 8:00am. At 8:15 - I texted the therapist asking for an ETA, and didn’t receive a response.
I sent a chat to Zeel asking for assistance at 9:00am. Their response was “Thank you for waiting. It appears that your therapist is no longer available. We can also cancel the appointment, and submit a new request for a later time. Let us know how you would like to proceed“. Understanding Zeel can not control therapist, I found this response cold and not helpful. Zeel should have proactively offered how soon they could help find a new therapist and offer a discount for the inconvenience. Very poor costumer service.
Deleted the app and looking for a new option.
The app confirmed my therapist for Saturday morning at 8:00am. At 8:15 - I texted the therapist asking for an ETA, and didn’t receive a response.
I sent a chat to Zeel asking for assistance at 9:00am. Their response was “Thank you for waiting. It appears that your therapist is no longer available. We can also cancel the appointment, and submit a new request for a later time. Let us know how you would like to proceed“. Understanding Zeel can not control therapist, I found this response cold and not helpful. Zeel should have proactively offered how soon they could help find a new therapist and offer a discount for the inconvenience. Very poor costumer service.
Deleted the app and looking for a new option.
