MedBridge GO for Patients Hack 2.5.8 + Redeem Codes

I have been a client at Forever Fitness for a few months. I saw Shwetta for the first month for dry needling and PT for my chronic back pain. The office staff is friendly and efficient. For the last two weeks I have seen Krista and we revised my treatment schedule to a longterm plan for my chronic back pain. I have had back pain for the last twenty five years. Over the last three years I have also had chronic toe ulcers which limited my mobility substantially.
In the last two weeks I feel so much better. Krista and I discussed the mind-body connection for chronic pain. We started a series of exercises and I can already feel a dramatic difference in my back pain. The video series that accompanies the treatment program is easy to follow and she even gave me a separate aquatic program that I will use while on vacation in Florida over the next few weeks. I will provide updates as I progress in the program, but so far it is substantially better. For the first time in many years. Thanks to Krista and Shwetta for their continued support in this long process.

This has the basic building blocks for a good tracking app but they fall well short. When I go to do my exercises and call up this app on my phone, I then lay the phone down on the floor while I’m typically laying on my back doing the exercises. It’s not enough for them to simply, have a female voice, saying, begin, rest, and have a bunch of bing bong’s. If I have a list of four exercises, the program needs to call out which exercise I’m doing at the number of reps and hold times. When I move onto the next exercise, it needs to tell me. Doing that, by simply announcing the title of the exercise, and how many reps I am to do. the way it is organized right now all it does is start flying through the different exercises going to start, stop, begin, bing bong, bing bong. I don’t even know what exercise I’m doing, unless I reached out and grab the phone and take a look at it. Also, the videos that are going along side. The timer are not actually tracking their reps at the correct speed relative to the timer. Again, the building blocks are there, but they just have an executed very well on this. Try taking your own app sometimes guys do the work lay on the floor. Listen to your app and then ask yourself whether this is really cutting it. I think you’ll figure out how to make it better real quick

I really love how this app works for the most part. I don't have to remember everything my PT gives me, I don't even have to worry about counting because all exercises are set to a timer so I can just focus on doing it right. I love that it has the videos combined with the instructions and tips.

My reason for 4 stars has to do specifically with not being able to focus on the exercises I want to in my program during each session. For example, if I'm not feeling good in my shoulder and I just want to skip to the hip exercises that day, i don't have any option on my end to uncheck the shoulder exercises before starting the program. Instead, I have to skip them to get to my hip exercises, but then it marks all the exercises as complete even though I didn't do the shoulder. I wish I could just pick the ones from my program that I want to do for now and just log those. It would help me and my PT to see what I'm doing more or less of. I'd also like the option to move exercises around in the order I want to do them. Sometimes it feels better to start with certain exercises than others, but again this is not an option. Add these features and I'll definitely give it 5 stars.

I want to like this app but it just isn’t that good. Example 1.. If you try to log your activity and do it wrong you can’t delete nor can you edit it. And it saves the log whether you hit save. Example 2.. when it states that “selected activities are still on your plate to do” it is logging deselected as done even after you deselect them. I thought I was just doing it backwards but I did it both ways (selecting what is did and deselecting what I did) it still doesn’t log it correctly as I have no logs that just show me having done two exercises at a time. Example 3.. it is impossible to accurately log that you have done 1 set of a select number of activities. I found where I’m supposed to be able to do it but it still logs them incorrectly in your activity log. As someone who has 10 or so exercises that I am supposed to slowly transition into and do throughout the entire day this program just doesn’t make that possible. I do like the feature of showing me how to do the exercises but it isn’t slow enough to actually go with me. It doesn’t repeat even though I have it set to do so. It seems like there is a bug in this functionality too. I really hope that they make this app better bc Kaiser uses it for all PT patients and a lot of us have trouble with it.

Each activity needs to be done on each side to keep things even. This app doesn’t do that on its own. I have to manually get up and switch it and go back to do the other side between each exercise. And when it’s one that isn’t easy to get out of position to go grab my phone, it gets really annoying. The app has made improvements. It didn’t use to even give the time to do the exercise. Just showed what it was, said how many reps and then you would have to pause it to do and then get up, grab phone, go to the next and so on. So I’m really glad that got fixed. It’s halfway there. This one fix would make the world of difference in me using the app. In essence, for it to play like an exercise video you follow along with. That is my biggest pet peeve on some exercise videos that aren’t in real time essentially. I hope this makes sense. So it can play through, all reps equally without having to get up and change things between.

For some reason the app works on an older model phone, but not on a newer model despite it being fully updated. Secondly every 7 days I get a message telling me I’m all caught up on the exercises, but hasn’t done them that day. The first time I figured the therapists didn’t want me to do it that day but I was told by them I should 7 days a week.

Months later I decided to contact MedBridge. The agent lacked very easy comprehension and even told me they can’t even try to fix every issue and will take them as suggestions. She finally told the development tam but told me the next day they couldn’t replicate it. Of course not as it hadn’t been 7 days. She wouldn’t listen to that. A manager then told me I was condescending when it was the agent as well the manager that was as neither listens. He also told me they tried and couldn’t replicate it also ignoring that it hadn’t been 7 days so of course they couldn’t.

I had to tell the therapists that I’m doing it 7 days regardless of what the app says. When I finish therapy with them I plan to keep doing exercises for my back, but will look for a better company as these people don’t listen and don’t want to fix the issue. They’ve proven to not care whatsoever.

I use this app to keep track of what exercises I do and when, and it’s fine. Barely. I consider myself really good with tech, especially phone apps, but this is a nightmare to use. Half the time it won’t even log me in. I have a few different sets of exercises I’ve accumulated through my recovery, and switching between them is a pain. Almost always, when I try to log a different set, the exercises available to log are from the previous set I had pulled up. I have to close and reopen the app at least two times to not get the “An error has occurred” message. It wasn’t this broken last year when I first used it—sure the colors of the UI have changed, but that’s not worth it if it usually doesn’t work. If this app can’t handle switching between multiple sets of exercises & multiple codes, there shouldn’t be an option for it. It has somehow become more broken over the nine months I’ve used it, which I didn’t think was possible. Yes, I’ve rebooted my phone, reinstalled it, etc. It works—sometimes—which is why I’ve given it two stars and not one. But if my PT recommends I use this app, should I need it down the road, I will refuse to use it.

First: I like the tracking and tutorial functions of this app a lot. It helps me track which exercises I’ve done at home and during physical therapy. And my physical therapist can see what I do on the days she doesn’t see me. The videos are clear and easy to follow.

The latest update was disappointing though. I used to be able to move back and forth one day at a time using the arrows in the activities screen. Now my only option is to navigate through the calendar. The calendar is great if you want to check what exercises you did on a specific date 2 months ago, but it’s not as friendly if you’re just trying to check your activities over the past few days.

The most disturbing part of the update is that it erased all of my activities prior to the date I installed the update. I’ve been using the app for 3 1/2 months and my physical therapist had changed my routine a few times. None of that is available anymore. That’s a lot of data to lose.

I’ve been using this app for 7 months for both OT and PT exercises, so I’d say I’m very familiar with it at this point. It technically works, but there are so many things that it fails at that it just is an all around frustrating experience for patients, particularly patients receiving care from multiple therapists who prescribe multiple home exercise programs.

First of all, this app shows exercise programs differently to patients than it does to providers. Because of this, you’ll frequently have your program videos only show the exercises for one side, or for not enough time, etc.

Secondly, if you have multiple programs from multiple providers (e.g. I had one from my OT and a different one from my PT, and now a third from a new PT), you cannot keep your old programs. You have to erase your existing program to load a new one onto your device, even if you make a new account.

Thirdly there are bugs, such as not being able to go back to an old exercise if you’re on a “rest” portion between exercises. So many frustrating things that could and should be fixed.

Technically it works, which is why I gave it 3 stars. But the above things make it a really suboptimal experience for patients, and it’s frustrating that providers often don’t even know because MedBridge looks so different on their end.

I love the app, but whenever I haven’t quite finished the last exercise in the routine and I hit end anyways, when I go to hit save it tells me “oops, there was an error” and won’t save it. It then tells me that I haven’t done anything ever on the app, and shows that I have nothing logged. This is the second time this has happened, the first time it went away after about a half hour but it has now been quite awhile and still isn’t working. Another problem I have is that my exercises are prescribed for one set twice a day, but the app interprets this as two sets at once when you play the program. I didn’t realize this until too late, and it actually pushed back some stuff in my leg because I was doing too much too fast. I can of course skip every other set, but not only is this annoying, it ends up saying I did more than I really did. These are my only two problems with the app, however.