Scanwell Health Hack 7.3.1 + Redeem Codes

I found this App a year ago and thought it was a fantastic Idea. I ordered test to have on hand. Last weekend I woke up with a mild UTI but by 8pm I was double over with cramps and couldn’t wait to call my doctor in the morning so I took the Scanwell test, scanned it into the app, answered some questions and waited. In less than an hour I had a prescription waiting for me at the pharmacy. The nurse that was in contact with me was very helpful and thorough in questioning my health background and symptoms. I am so happy with how fast I got a response and immediate help. I am grateful that this type of healthcare is available. This is a must have for anyone who travels or at the moment is just staying home due to COVID-19. Being able to get a script without going and exposing yourself to the germs in a doctor’s office is fantastic!
Love this app !!!!!! Thank you Scanwell!!

This app is a travesty of software design, a feckless and desperate testament of Silicon Valley self-importance. The covid test I purchased, BD Veritor, requires the app to perform and deliver a result. Nowhere in the box are there instructions for doing so manually. You are required to download and sign up, so good luck to your grandparents who just want to know if they can leave the house again. The app itself is a mess. Never before in the history of humanity has detecting a deadly disease been relegated to an atrocious user story of this magnitude. After divulging a litany of required personal information, the instructions are still locked behind a bizarre AR environment validation that feels more like a Nintendo Wii game than a tool that will tell you if you have Covid. In a society of accelerating technology use, the answer to an analog process that takes 15 minutes isn’t to add another 20 of configuration. If this weren’t for detecting a disease that has killed millions of people worldwide, I wouldn’t mind. But this test invariably has resulted in people losing access to vital information about their health due to its hobbled attempts to solve a problem that doesn’t exist. If you bought this test and have to use this app, God help you. If you worked on the app and are seeing this, I’m sorry about the managerial failures that led to this. You did the best you could, but this entire concept was a failure from the start.

I have to echo similar reviews. I feel completely taken advantage of by this manipulative test. Unlike all other rapid COVID antigen tests I’ve used, this BD Veritor/Scanwell product requires the use of an app, ostensibly because I as an end user am not capable of interpreting test results. (Also, how illogical to start with the instructions to wash my hands with soap for 20 minutes and then be forced to interact with my phone during the entire bleeping test process. Phones are typically full of more bacteria than a toilet seat!) In any case, I’m disgusted by the UX which makes PII data elements mandatory …. Information collected is NOT required to fulfill the stated purpose of keeping a record of results, and for those of us who aren’t reporting to an employer through the app, almost all PII should be optional. I nearly exploded when the app “timed out” on my toddler’s test result in the 5 minute window when my other toddler was having a meltdown. Test results have a validity window, sure, but to have zero grace period or recourse to get even a conditional read of results within the 5-10 minutes past the optimal window, considering that you took my money and my PII, but didn’t even provide me the courtesy of a simple set of printed instructions? Completely insulting and deceptive. Managing COVID testing for the under 4 crowd is bad enough. Thanks, BD Veritor, for making it exponentially worse.

The simple fact that I have to download an app and input my name and address is absurd. I want to do a covid test not have give out personal info also don’t agree that an email address should be necessary for me to perform a test. At best the entire process is hand hold for people who can’t follow directions. More probably it’s another company taking advantage of a health crisis to get data on their consumers. A simple piece of paper with examples of positive and negative tests and an option for a phone app probably would have made this a better review and experience.

After response from dev:
You should give people the choice to share medical information with an app. Why every company thinks THEY will keep data safe when time and time again we see it stolen from every large company in the world has to be motivated by money. It should not be a requirement, Companies shouldn’t get to decide what information I can or must save. There is no harm in providing paper instructions and there is no justification aside from cutting costs or forcing collection of data. I don’t care if you have an app just provide people an option. I will purchase other COVID tests from now on.

I watched the videos in advance to make sure that I would perform the test early. However, the timer for the test had already started and it wouldn’t let me restart the timer. I deleted to app to hopefully clear the issue, but when it identified the card that it needs to use to interpret results, I was prohibited from using that test. Now I purchased a test kit that was supposed to have two test and I have only one that I can use because this app forces you to perform the test in real time. This is either a massive mistake in designing an app (and for that matter, what do you need an app for this test? There are are lots of tests where you just have to read the instructions. It’s not rocket science…they just want to collect your personal information….shame on you BD) or a sneaky and shameful way for BD to make money during a time of demand for their product. This is price gouging during a time of worldwide crisis. These guys saw a sneaky way to make a few more bucks from people like me who like to read the instructions beforehand. I will say it many times. SHAME ON YOU.

If you have take any other COVID test, you realize how unnecessarily complicated and cumbersome this test is. It’s not just swab your nose, put the swab into a solution, put drops of the solution onto a test stick and wait to see 2 lines. No! This is signing up for an app where they ask you personal questions that are no ones business, then you have to scan the test with your phone so the app can identify which test it is, take a light test, scan the test again, then swab your nose put the swab into a solution, put drops of the solution on a test stick, stay on the app for 20 min, see two lines (which does not indicate that you have COVID, then scan the test results with your phone, to then learn what the actual results are. Absolutely idiotic, intrusive, and annoyingly cumbersome. I am not suffering from a chronic diseas like diabetes where you might want to track glucose levels. I just want to quickly and easily get to a test result. No wonder I (and surely many others) will never buy this thing again. A customer so annoyed that he writes a review.

I truly do not understand why in order to take an at home COVID test; I must download an app, register for an account, have that app check my surroundings to make sure I’m in a well lit area???, go through a million pages of instructions on said app, and then once I complete the process I CANNOT LEAVE THE APP FOR 20 MINUTES, and if I do, then I won’t know my results and will need to take another test???????? OR! If I am distracted and miss the window, then the test is no longer legible and I will have to take another test??????? Riddle me this, why do you provide a customer support number to call in these instances if all your customer support can say is “I’m so sorry I can’t help you” ?????? It’s like, “uh okay, sorry to bother you????”

Additionally, you make it so the results cannot be understood unless scanned with the phone camera via the app. You are the only COVID test I have experienced were TWO LINES MEANS NEGATIVE, BUT NOT ALWAYS?????

You all make at home COVID testing WAY harder than it actually is.

The app doesn’t let you skip the videos even after you definitely know how to use it. You will need to be by your phone and listen to this annoying lady time after time which is unnecessary and time wasting. Remember that annoying teacher that gave unnecessary instructions over and over again with no option other than to listen? Now you got a virtual one. If you have more than one member in your family that needs testing start with plenty of time as this will take a while. I am ok with the 15 minute wait but you can only do one person at a time unless you download the app on multiple phones and not even sure if it will let you use the same user and password. Good way of getting more downloads. It will also ask you for some personal information that is not needed only other than to gather data for the company benefit. Would suggest not to provide anything other than what is definitely required to bypass the intrusion.

Get the normal analog test strips, anyone can figure those out. This app completely wastes your time. Not only is there an obnoxious amount of steps and forms to fill out, but it makes you wait 15 minutes in app to get results. HOW IS THERE NOT A SKIP BUTTON FOR THAT? What if I’ve already waited many minutes as I fill out all those dumb forms? What if I’m trying to test multiple people in my house at the same time? Sorry, you must wait 15 minutes from the point you get to that step, EACH TIME! Got a positive person in your household and so you wanna test everyone else? Get ready for this process to take an hour. The app is good if you have never taken one Covid test before and would be unable to read or follow paper instructions as it aggressively holds your hand each micro-step of the way. But anyone else, it’s a waste of time. TERRIBLE UX.

Little tip: 2 lines on the strip means negative, 3 means positive. Skip the app, use your eyes on the strip like a normal person.

Most at home tests show you the results right away and assume you are smart enough to read them. If you call the help line they will tell you there is no way to read the results without signing up for the app, which requires all of your personal info including birthday, phone number, email, race, address, even your preferred pronouns. Isn’t the benefit of an at home test to allow you privacy? The results show up as lines on the test, just like other rapid home tests, but they do not include a key to read them. It takes forever to download the app, sign up, watch the videos, take the test, and wait the required amount of time before the app will give you the reading (which is obvious to the naked eye, so why not allow us to read our own tests instantly)? Just another way for big brother to gather our personal information while holding results hostage unless you agree to tell them everything about yourself.