Seattle Kraken Hack 1.1.33 + Redeem Codes

Pretty slick app but the Let’s Get Started button is obvious while the people who already have an account (so many people by now) have to tap on teeny tiny print to sign in. The 85 year old hockey fan in my life taps the big button every time and then can’t get started. Please give him a bigger button!

Edit: Pretty much everything listed has been fixed and the app actually stays signed in now!

Buggy. Poorly thought out UX.

Why does this app need to show that “Climate Change Arena” animation on every launch? Why can’t this app remember that I’ve already hit “Get Started” before? Why can’t this app remember your login creds without Face ID? You’re not my banking account. It shouldn’t require Face ID to quickly get to arena maps, especially when you’re supposed to have a mask on while at the arena, impeding Face ID from working. It’s not because it has access to your tickets, because the Ticketmaster app has no similar requirement. Even if you don’t login using an arena account it’ll still show your tickets from ticketmaster in this app! So again, why the Face ID requirement? This clearly was not well thought out. On that note, why the heck can’t I see tickets for events at Drowning Polar Bear Arena in the ticketmaster app, but I can see tickets for events that are NOT in this venue in the venue’s app? At minimum that’s information leakage that should not be shared with the venue and that app specific requirement should actually be documented SOMEWHERE on the Kraken’s website where you buy the tickets. Even for the standards of shovelware this app is pretty bad.

I am very upset because I missed the game we had tickets for. Used to get notifications from the app on game days and I came to rely on those. I struggle with schedule managing and these notification reminders are helpful. I didn’t get a notification today about the kraken game and missed it - we were watching the game on tv and decided to check the next game we had tickets for, only to realize it was today. So bummed. We’ve been huge fans and split a half season ticket package with our friends - it was a lot of money to spend for us but we were so excited about the team. Missing the game (and a good one) because the system you rely on for a reminder really blows. My phone manages everything for me including my schedule. The main purpose I used this app was for game reminders. It would be nice if the ticket reminder notifications were fixed, and another bonus would be adding a phone calendar sync feature as an option for users.

App has a way to go before it’s truly useful while inside the arena. See MLB ballpark app for some key needed improvements, such as:
- Food locator/menus: the arena map is pretty useless, to be honest. Logos off to the side doesn’t tell you much at all.
- Better map: figure out a way to clearly show that stupid horseshoe layout in the upper concourse, and maybe something useful like a key for the icons in the map? Where are the water bottle filling stations?
- Beer finder: something the Mariners have down in the ballpark app, really needed here.

I’ve been to a concert and a game now, and the health pass, ticketing, and parking pass all worked well for me. REALLY liked being able to pre-purchase parking and not having to get held up paying on the way in or out. I’m definitely interested in trying the free ORCA pass for the next game I go to though. The app is also very pretty… sorry not sorry but that means something to me 😂

iPhone SE. When you go to tickets and try to sign in with your ticket master account, the embedded web page is messed up. The “Important Account Info” text overlays on top of the login button and makes the button unusable (I.e touch doesn’t work). Stuck using web site to enter the arena. Please fix it. In fact, why not just enable Apple Wallet from ticket master site? It works perfect for Parking.

Two issues that render the app unusable: most of the time logging is not possible as it gives me an error message that it’s unable to log in at this time. The rare time I can use biometrics to log in rather a password, the ticketing page is messed up so I can’t log in to Ticketmaster. The account info text box overlays the button to link my Ticketmaster account so I literally can’t do anything. Not sure why this trash app wasn’t thoroughly tested. Get it fixed, devs. I’d like to attend games this year.

App was ok and functional in the first 2 years of existence. In year 3, the process to sell tickets in the app got more cumbersome, the app became much slower to navigate, updates do not always save, the sync with ticketmaster takes much longer and sometimes doesn’t happen at all. There are a few other annoyances, but these ones are the biggest ones.

Works okay to load tickets and get in the door, but we’ve consistently had issues accessing the “free transit pass” or purchasing parking. Error message(s) when trying to redeem free metro bus passes on 12/11. Tried from multiple phone, many times, within 2 hours of game time - thankfully bus driver took pity on us and let us board because we’re millennials and don’t carry cash…

To sell in the app it now routes to a web view and is impossible to see the tickets up for sale and what the price is listed for without waiting 1-2 minutes for a web view to show up and scroll down vertically AND horizontally to finally see the listing price. Stop using this janky react native app it’s so sluggish invest in some tech for a native app.