TASC app for iPhone Hack 3.0.7 + Redeem Codes

The app is such a nice idea, when it’s working...
Deadlines are a thing and I had to get a last minute health thing done before the deadline, I paid with my TASC card and provided all the info needed. It processed and then the following month came out of my new benefits. During this time the app was acting really weird. It has been TORTURE getting ahold of someone trying to fix my account and reimburse me this years benefits and take from last year... like it was supposed to. Customer service is not great and to get anything done has been a hassle...

This app is great but could use a couple of improvements for user ease, in my opinion. I get reimbursed by the same providers repeatedly but I have to type their long name in each time. How about once I add them, they show in a drop down box so I can just choose them again. I thought I had this happen once, but have never had it work like that again. The only other thing I would improve is a clearer connection between the individual reimbursements and my cash moving to my checking. The lists are so long and include every single transaction of everything that it’s overwhelming. I want to be able to easily see that the total moved to my checking was from the copay on date x, y and z without a ton of clicks or keeping track on paper. There must be a way you can break that out or break it up in the long list. Otherwise, this app is great and requesting a reimbursement is made very easy. Thank you!

I am not able to log into my account through the app. I called Customer Service and was told to use the Chrome browser instead.

Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.

I uploaded a wrong file for a reimbursement request and it doesn’t have delete option to remove it. I went for a specialist visit to day and paid copay with the Tasc card. It asked for a verification for the transaction. It’s not like i swiped the card randomly at a grocery store. Another transaction at a dentist office. They don’t just want a receipt but they want the detailed/breakdown of the services, name and amount of charges. This is my FSA with TASC and if you don’t use the money at the end of the year all the money will be forfeited. Wonder if this is the purpose of creating all the hassles for Customers to go through and to stop accessing their account. Go figure! I have an HSA with Fidelity, never ever had to go through this pain like i have to go through with TASC, just simple a receipt and you can just withdraw your own money. Fidelity lets you manage your own account responsibly. Here you have to show all kind of proofs including your medical privacy just to access your own money. Very frustrating!!! I won’t put my money in here next year.

The new version of the app is even worse than the old one. Not only about the app, it’s the company issue. When I submit the medical reimbursement receipt they ask for verification description of service which Is my privacy. I visit the doctor regularly from last year, even my medical insurance company approved their portion of responsibility every time. When I call TASC, they said the receipt should include the date of service, patient’s name And total amount, which are normal and shows on my receipt. They also said my reimbursement cannot be approved because the missing of description of service. Did any one get the receipt like that? What they ask for is not a receipt but a medical history info. The receipt is from a national hospital. I think what they want is the costumer can use their card directly. Their master card is awful too. It even denied at CVS pharmacy when I pay my prescription. It’s NOT OTC!! It’s prescription!!! I’m not the employer nor the HR, so I have no choice. If you do, please keep away!! It’s good for both of you and your employee/colleague.

Getting reimbursement is like climbing Mt Everest in the worst conditions. Plus why the need for verification when we are paying our doctor, who’s a specialist their copay thru them whether over the phone or in person in need of verification???? As I opposed to seeing a primary care showing on the app under transactions not in need??? I think you need to review our insurance plan for this year thru employer and update app immediately! We’ve been with TASC for years and never had a complaint until now!! TASC remember it’s OUR money and you are not the insurance company nor the doctors. And remind your senior customer service representative to never threaten a customer again saying that if she audits we would owe you money??? When to begin with it is our money we put in! Please explain that?! I’m not the only one experiencing this and upset over it so expect more complaints. Plus navigating through it is even more confusing!!!

My employer is leaving tasc. In fact they’re DUMPING tasc because of bad service. Tasc presents itself as being cheaper than the competition, which is why they were given a shot. But I’m glad that after numerous hiccups and issues, we’re going with another company.

Horrendous “upgrade” within the tasc company- lots of negative impact to the customer: from the app, to not getting paid, to just bad customer service.

In general, they question my purchases even after a receipt, demanding “more substantiation”. They question my pediatric copay receipts, saying “you could be buying candy or gum, so we need a better receipt.” They question my pharmacy purchases even when the receipt says “health item” and it’s for a prescription type drug like an antibiotic.

When they don’t pay, no one notifies me like a text or app notification I have to keep looking into my account to see where the claim is at in the process. Then if I see it as not paid, I’m on the phone wasting more time trying resolve it with a rep who is obviously from outside of the United States. You may or may not get a rep on the phone with a thick accent.

Good riddance tasc. I hope you go out of business. You don’t deserve anything.

I have a new wellness account through TASC (started on 1/1/21) and it’s always been a pain in the past to submit reimbursements through my employer. I just received and paid my gym membership bill, so today was my first time submitting a reimbursement. ITS SO EASY. I uploaded my gym bill, selected my account, added the date, and I was good to go. It took longer to find my bill in my email than it did to submit the request from my phone. This is a much better experience than what I had in the past for any sort of reimbursement for employer contributions.

The TASC app in my opinion is so much more convenient. The ability to view remaining funds and Also view past transactions. It’s very user friendly even for the individuals whom aren’t tech savvy, you’ll catch on to the flow of things quickly. I rate this app at a 5 star. It’s a newer released platform and still seems like there hasn’t been any issues causing users delays or inconveniences.. so I’m eager to see what the future brings and what kinda upgrades will be added to this well built app.

When I first used the app and logged in, I’d always get the error “Error fetching data” but I could still see the MyCash balance and transactions. Now, within the last week, it quit working - no data showing for MyCash balance or transactions. I had hopes for this app but I think I’m ready to remove it from my phone. Contacting customer service by phone takes a long time and to receive an email response takes even longer. This app requires more R&D and testing.