4.6.0
2023-09-02
A) This update redirects members using Face ID or fingerprint scanning
to the appropriate Security Verification or landing screen.
B) For members who select Remember Me on the login screen, this update enables the functionality of this feature.
C) This update addresses various mobile app workflow issues and fixes.
4.4.0
2023-07-01
For members who have questions about their pharmacy benefits while using the mobile app, you can now choose to Chat with a live CarelonRx representative to ask for the timely information you need.
4.3.0
2023-03-25
This update enables members using Price A Med to enter custom
dosage amounts to calculate pricing for their prescribed medications.
This update provides more clarity for members about coverage
status of their medications and Prior Authorization requirements when
accessing pricing information for a drug.
For members who select Expedited Shipping, you can now view
shipping date information for your medication when reviewing your
order.
This update addresses several mobile app workflow issues and fixes
authentication vulnerabilities.
4.2.2
2023-01-07
• On January 1, 2023, IngenioRx joined Carelon and became CarelonRx. This name change does not impact your benefits, coverage, or how you fill your medication(s).
• This update provides prompts about specific formatting that is required as members enter answers to security questions for registration and account recovery.
• For members who fill Specialty drug prescriptions, you can now view the amount of the cost that you are responsible for, or your “patient responsibility,” for your Specialty medication.
• This update enables members with Cost Relief as part of their benefit to view a drug list for the Cost Relief medications.
• Bug fixes
4.2.1
2023-01-03
• On January 1, 2023, IngenioRx joined Carelon and became CarelonRx. This name change does not impact your benefits, coverage, or how you fill your medication(s).
• This update provides prompts about specific formatting that is required as members enter answers to security questions for registration and account recovery.
• For members who fill Specialty drug prescriptions, you can now view the amount of the cost that you are responsible for, or your “patient responsibility,” for your Specialty medication.
• This update enables members with Cost Relief as part of their benefit to view a drug list for the Cost Relief medications.
• Bug fixes
4.2.0
2023-01-01
• On January 1, 2023, IngenioRx joined Carelon and became CarelonRx. This name change does not impact your benefits, coverage, or how you fill your medication(s).
• This update provides prompts about specific formatting
that is required as members enter answers to security questions
for registration and account recovery.
• For members who fill Specialty drug prescriptions, you can now view the amount of the cost that you are responsible for, or your
“patient responsibility,” for your Specialty medication.
• This update enables members with Cost Relief as part of their
benefit to view a drug list for the Cost Relief medications.
4.1.0
2022-11-05
IngenioRx is joining Carelon. On January 1, 2023, IngenioRx will become CarelonRx. This name change will not impact your benefits, coverage, or how you fill your medication(s).
4.0.0
2022-09-24
This update enhances security for members and streamlines authentication questions for registration and account recovery.
3.9.0
2022-07-28
This update makes it easier for members using specialty pharmacy, to digitally manage their preferences and provides members with easy-to-use self-service capabilities.
3.8.0
2022-06-25
* Improved Data removal
3.7.0
2022-05-14
This update introduces a prior authorization (PA) dashboard. Members can track the status of PAs in progress, review decision letters, and learn more about the PA process.
3.6.0
2022-04-17
This update improves digital transactions for members managing specialty pharmacy orders. It also improves the way all prescriptions are sorted on-screen.
3.5.0
2022-03-05
This update makes it easier for users to refill and renew prescriptions by simplifying the digital transaction process.
3.4.0
2022-02-06
Calculate the dependent child's age using Date of birth and display the dependent's information in appropriate section within privacy.
Suppress provide my own dosage in Price A Med and Start a New Prescription
3.3.0
2022-01-07
With this update, members can sign up for our Specialty Pharmacy fulfillment system. Users will now receive push notifications when they log in from a different device. We have launched a secure message center and other minor production support improvements.
3.2.0
2021-12-17
This update adds custom Contact Us pages for several new clients. It also fixes minor production support issues.
3.1.0
2021-11-19
This release updates the imagery and mailing address on our downloadable home delivery forms. It also addresses general security issues and production support items.
3.0.0
2021-10-08
To better track spending, members can now view their deductible, out-of-pocket, and lifetime maximum cost information through the app. This update also includes general production support items.
2.9.0
2021-09-11
This update improves members' ability to set a new password when the old one is lost or forgotten by giving the option to call our HelpDesk.
We have improved the member onboarding process and added detail to user profiles, such as home delivery preferences and additional contact information.
We are currently upgrading our Live Chat and have disabled this feature until is complete.
2.8.0
2021-08-13
In addition to general production support improvements, this update adds a custom Contact Us page for a specific standalone client.
2.7.1
2021-07-16
To assure our members can reach us for help, we have updated our member services phone number.
2.7.0
2021-06-26
This update introduces a new coupon capability feature. We aim to lower members’ out-of-pocket costs by finding and sharing money-saving coupons. Users will now see any manufacturer coupons available for prescriptions they traditionally pick up at retail pharmacies. These coupons can be used alongside regular pharmacy benefits.
We have also launched support for a new Medicaid client, acted upon general production support items, and optimized Prescriber Search flow based on member feedback.
2.6.0
2021-06-05
The latest update streamlines the user experience of our integrated members by redirecting them to properly-branded log-in and registration pages. We have made dynamic content to serve specific clients, hiding features and forms that are irrelevant to these audiences. The app now blocks members who are under the age of 18 from registering. Mobile users can now access downloadable forms, and we have improved the accuracy of our Request a New Prescription and Price a Med sections.
2.5.0
2021-05-08
The latest update adds a major new feature: One Click Refill. This addition makes the checkout process smoother and faster. Order Status language is now friendlier. We switched our customer service survey provider and made minor UI fixes.
2.4.0
2021-03-19
Updated user login and registration experience to include enhanced error messaging and page content.