NationsOTC Hack 2.38.38 + Redeem Codes

Nations told me to download the app to scan for OTC items in approved stored. I use Walmart. (No use gettin to the register with a bunch of items and they are not covered). It should be simple. I have a ProMax13. I should have no issues scanning. This app is junk. You hold the scanner, it “might” scan. You enter the UPC manually and it automatically says ineligible item, 65% of the time they are eligible, it lies. After 3 or 4 minutes of coaxing it will finally scan. Go to the store when it’s slow, it might take a while. The OTC program itself is 5*, the app would be also if they fixed the scanner.

This supplemental benefits program is the worst. You can only order online from their own store where the prices are 2-3 times what they are at the other eligible stores. They claim you can scan products at the others for eligibility, but there is no scanner option on their app. They also claim you can check eligibility by entering the UPC of products from other sources (in my area, Kroger, Meijer, Walmart and CVS) but after trying several UPC’s from the other stores, only 1 item came back as eligible at Walmart while the same generic product from Kroger did not. I placed an order for cough drops from the National Benefits site, but canceled it 10 days later since it still hadn’t arrived. I was never given a delivery estimate or a way to track the order. The only way to determine eligibility at other suppliers is to take the items to the checkout line and roll the dice. A big part of why I stayed with the same Medicare Advantage plan this year was because the Healthy Benefits program for OTC and healthy food supplemental benefits was great. Then they switched over to this price-gouging, broken joke of a system. I’ll be reviewing my options. I wish I had the option of a 0 star rating. It would be more accurate.

For months now, I have not been able to scan an items barcode because the scanning icon does not respond. It is off the screen and when I move it over, the cart icon works but the scan icon next to it does not. Worse yet, the app said I had $50 in reward money. Twice I went to check out, using the card and was told I had no funds. Never did I get an explanation of why the money was “put” on my card. I called customer service twice. Once I was told to use it as a gift card, which did not work. The second time, I was told that there was no reward, it was mistakenly added. Never any notice from Nations OTC that there was an error. They just kept letting be told in front of other customers that I had no funds! Embarrassing!!!!

Update, I just downloaded the app that is supposed to have fixed the issues above and I get an error message. Still not fixed.

The IT people and engineer software people should be so embarrassed to not properly test this app for functionality!! It makes you feel you are on an old iPhone 5 lol.. It just keeps loading , then won’t let you go to next page after entering correct birthdate , also says to try member ID number instead.. What a hassle.. Finally, at the end of the poor shopping experience , it will not submit your order it just keeps loading info and you have to end up calling customer service to take and complete your order. Customer service rep told me to delete the app .. Ummmm, well when I did that and finished re-typing all of my info AGAIN , at the top of the home screen there was an error message that stated that my insurance had expired(which is not true), they are supposed to be fixing this issue as we speak! We shall see! What a mess! Fix ASAP!!!

We have had nothing but problems since January when our insurance company went with this company. Things scan on the app as being covered then when you go to the register and use your card it’s not covered. We have had numerous conversations with this company and to this day the app still doesn’t work. We went to Walmart and scanned an item this morning and the app says it’s a covered item but it wasn’t paid with the card when we went to the register and it’s the first item we tried to buy this month so we had our entire stipend to use. We are done calling this company. We will be checking to see if our insurance company is going with them again next year, if so we will consider changing our healthcare plan to one that doesn’t use NationsOTC.

Alignment should be embarrassed (1) to be affiliated with this junk of an app, and (2) to have such a poor selection of available products.

The app is frustratingly inconvenient to log into, and then product selection is ridiculously limited with next to no product description. The OTC card is touted as a plan benefit but there’s very little here for a healthy person. And while loads of items on the shelves at Walgreens are tagged “OTC approved” very few are covered in Alignment’s program.

I spent the better part of a morning with a very patient young female who was trying to help me log in. After several back and forth’s with the engineers we finally got it to work. Now after not using it for a couple months it is impossible to log in again. The app continuously gives me error messages. It’s also impossible to log in using the site. It keeps saying my member ID is wrong, it isn’t and my password is wrong, it isn’t. It’s almost like they don’t want you to order anything. This should be an embarrassment for Florida Blue and could even drive people away. I would give it zero stars if I could.

After scanning all my items and adding them all up to make sure I didn’t go too far over my benefit, I bring them all to the register and only one of them is eligible according to the card. I cancel the transaction go back, scan everything over again, It all registers as eligible. This time I try self check out and again all except four dollars worth of cortisone is rejected. This time I had to have an employee come over and cancel it and put everything back on the shelf. So if this isn’t fixed by tomorrow I’ll lose $42 of what’s left of my benefit for the quarter. 😡😡😡😡

Last year my insurance Company had a different provider for OTC. The provider last year had an excellent app which I only had to log into once and used it all year. This year, they choose to use this provider nations OTC which has this horrible app that does not work on iphone. The only way to log onto my account is to use my computer at home. This is inconvenient when at the store browsing for products. in conclusion, if you can’t use this product to get your benefits then the insurance company is saving a lot of money. Very sad.

Instead of improving the s as pp is worse and at end of year, without try fixes.

It does not even scan items any more. I too go to Walmart which we shop groceries & OTC because much better prices. Instead of the scanner it shows their items, not many selections and much higher costs.

At Walmart I have to make multiple trips to find items that FI NOT get credited at the register. I continually have to return items and try to find others that I do not have to pay for.

If it continues with NationOtc I may think about switching my Medicare elsewhere.

I contacted about this issues, to no regards for us the beneficiaries.

I’ve lost benefits & spend on travel to go elsewhere where I can get mouthwash for example. It defeats the purpose. FIX IT OR I’LL WRITE MY REVIEWS ELSEWHERE