Cinépolis USA Hack 6.0.3 + Redeem Codes

The app is overall very solid. I never have any issues with it crashing and I’ve never had any reservation discrepancies. So right away, it’s doing what it’s supposed to.

I can’t say the same thing when it comes to other movie booking apps.

In addition, as I’ve been using this app fairly consistently over the years, they’ve been seamlessly rolling out subtle improvements to the functionality and finding ways to better integrate with iPhone.

This review and rating is for the app and it’s (lack of) functionality not the theater experience itself. The theater is great and I recommend the theater itself, just not the app.

The biggest problem with the app is you cannot refund or change your tickets on the app. You can’t do it over the phone either, you have to go to the theater to do it and you DO NOT get a full refund, they can’t give you the “convenience” fee back. I used to use Fandango to get tickets where you can easily get a FULL refunds to the app to use on future purchases. I switched this app for the rewards. The rewards aren’t that great, it takes 20 movie ticket purchases to get a $5 reward unless you spend money on their pricey theater food. I will in the future trade the rewards for the convenience of a different app.

So if you need flexibility and want to get all your money back if you need a refund, save yourself time and convenience and use an app that lets you return tickets.

I loved this app, never had a problem until I got new iPad. Then I couldn’t remember my password. When I clicked the reset password it said to contact customer service. I finally found an email, then I got an email back basically telling me to tell them what show I wanted to see and they would help me get the tickets. I said I needed an IT fix so I could reset password. Then I got this weird email from “Atencion A Clientes”, so not in English which seems weird. They asked me for my email and what password I wanted to use...seriously.? I refused to give to them, then they sent me back an email with a password for me to use. It all seemed very fishy. I think either the email address and the “IT service emails are hacks. I then Just tried going back to the app and now I can not password reset and it all worked normally.

App is convenient for checking movie times and booking tickets. However, it’s missing a lot of important features

For example, users can’t save a common payment on file or use mobile pay options (like Apple Pay and google pay, etc.) entering the same payment every time gets irritating.

There’s also no feature (like other theater chain apps) to add your Cinépolis membership card or tickets to one’s apple/google wallet. Also another miss.

Finally, once one books, hope you don’t have to cancel or miss the movie. There’s no option to cancel tickets before showtimes and get refunded. If plans should change, and one can’t make a movie, the only way to cancel a booking is to drive to the theater in person and get a manager to manually cancel AND you have to have the card used to purchase or one will only get a gift card/credit to use at the theater. If one does not go to a theater in person yo cancel with a manager, bye bye ticket price even though one may have missed the movie.

This is not the 1990’s or even early 2000’s.This app should have modern functionality to address these issues.

I didn't like that I had to click into finding my local theater on the old app. That's about all the new app fixed. Now I can't add passes to Apple Wallet. My credit card info was missing for quick checkout. When entering credit card, no numerical keyboard pops up for ease. The expiration date is not the typical scroll for iPhone. There's now a "no skipping seats" message that pops up (which by the way I have the option to do when selecting seats right at the box office). Oh, and (not that it's new) but you still charge a convenience fee to book through the app?? I'd think it cost more to staff a box office and worry about same day sales... Instead you punish your app users for purchasing ahead of time?

I love my local theater, but fix the app, offer a loyalty program, and for Pete's sake, stop with the fees!

I like the ease of getting the tickets but the app does not let you auto fill anything and it gets very aggravating when you have to use a small keyboard on your phone and the numbers don’t always go in correctly. The app doesn’t let you see the numbers ( privacy I assume), so I just spend time blindly trying to retype the card. This is an easy fix on an app and everyone else lets you auto fill your info. This app should do it too. There are times when I just want to walk away from the process and forget going to the movies. It’s that annoying.

Attended a movie this afternoon at Cinépolis in Euless, Tx. Went to see Three billboards outside Ebbing, Mo. The movie was ruined by the language. We endured 20 minutes with constant use of the “f” word and using the Lord’s name in vain. Strongly recommend you save your money and not go see it. I asked for a credit or a refund and the management complied without question. Very impressed by the Cinépolis management. We go to Cinépolis frequently and after this incident will definitely make this theater our primary movie choice.

We have been spoiled, and can only see a movie here. The Valet attendant knows us by name, as does our favorite waitress in the bar area before the film. We like the reserved seating, the reclining seats, the ability to have an adult beverage in the theater, and better than average food choices.
It gives “dinner and a movie” a whole new perspective. The place is clean, and a great environment for premium entertainment.

Bob & Diana C.

Set up itself is pretty easy to use, and I really like that they now have a rewards program link into the app which makes it really fun over other options. But it won’t let me delete my messages. I got a message about my free popcorn for sign up in my message box since November, and I already used that popcorn. It’s not just that it doesn’t just get deleted, it keeps telling me I have a new message and that’s the only one in there.

This app sort of does the bare bones which is fine but it could really benefit from:
- saving payment options! Have to type in all card info each time. No Apple Pay options or anything either.
- an easier way to look at all tickets purchased for the future
- this one is more aesthetic, but some nice images to go along with the ticket like the regal app would be nice. Just makes it look more put together.