Express Scripts Hack 12.6.0 + Redeem Codes

The app is good, and it is easy to order scripts.
Cons: Changing an alert is next to impossible. Removing a medication is not possible as far as I can see. The virtual pharmacy ID card is not printable and does not contain all of the information the hard copy card has. (I have ordered a hard copy about 25 times, and have yet to receive a hard copy) There is not a section for drugs you may be allergic to. If you are looking to see your claims and history, or medicine history; you are out of luck. The search thinking wheel spins forever and almost always times out giving the message “9999: We are sorry, we are unable to complete your transaction at this time. Please try again later.”. Should you actually reach your history of any kind, forget actually printing it out. Pricing a medication by history is a long shot Only about 10 current medications show up and only about half of those are actually current up to date medications that you are taking. You better be an ace speller. If you misspell any drugs when searching within the app, the search is not smart and will not recognize even a close misspelled medication.

In the world of apps, this one needs some work.

The reason for only 4 stars are that #1 the app offers to keep track of how much medicine you have, however you have to input when you refill a medicine, rather then them update it automatically. #2 the app is slow to sync when a prescription is processed/shipped/delivered and I mean sometimes by three days #3 This may be more of a ‘plan’ issue “con” then ‘app’ but if you refill a prescription and it’s too early to fill (you have the option of as early as a month-online to refill) rather then the day it is dispensed, you will be billed the day you refill online. #4 their is an option to send a secure message to the RX company through the app. But you must log into the app continually to check to see if it was responded to, rather then being alerted through an email, letting you know that it’s been replied to. #5 Twice I’ve had issues logging in. Sometimes it’s after an update, or when your fingerprint doesn’t register but password does. The support center actually recommends that you delete their app, then reinstall. This is under FAQ in the support Center online.
Again, these are just small grievances of the APP, nothing that reflects on the overall plan itself. I simply wanted to layout why I only gave the app 4 stars.
On a side note:
I save an enormous amount of money by using their mail-order service. I think overall they are an excellent plan D for Medicare patients.

I have used Express Scripts to fill my prescriptions for many years - ever since I married my husband, a retired Navy captain. I have a number of chronic illnesses so my medication list is a long one. Without Express Scripts, the costs I would accrue in order to get all the meds I need would be pretty daunting so I am so thankful to have Express Scripts backing me up.

In addition, I am very grateful that through Express Scripts I am able to get my meds via the U.S. mail system as I am totally housebound due to COVID and also to the fact that my poor health makes it simply too hard to ambulate.

Prior to his death from COPD and Parkinson’s disease in 2015, the number of meds that both he and I had to take during that time was daunting so it was indeed ma blessing that we were covered by Express Scripts. We had so much to worry about that we just didn’t need to have the worry of excessive worry prescription costs added to our problem pile. So I will always be thankful that Express Scripts has been such a valuable part of my family’s health support system.

I’ve been trying for over a year to get urgent prescriptions to both of us before we’re out. It’s an 8.5 hour drive to get a short term supply every month. Now for 4 months they don’t have the prescription in stock! I’ve called up to 20 times trying to straighten this out. No one told me anything when I called in to deal with the problems. My son has a brain tumor this is a medication he desperately needs and is not supposed to go off of without tapering slowly. He’s put into withdrawal every single time he needs a refill because express scripts will not even start processing his prescriptions until 2 days before he is due to have a refill. Which when you’re out of stock doesn’t give us enough time to get a different prescription. Even if they let me know they didn’t have it. When I call in to find out why it hasn’t processed then they tell me it unavailable and give me the name of the replacement which is out of stock to. This was 10 days ago on a prescription that was supposed to be filled the next day and shipped over night. This can put him in ICU and can cause death. I’ve been dealing with this for 14 month now and I’ve had my fill of the chaos it creates. I sincerely hope someone that can help us reads this. I’m begging for help. Please please help us before he ends up dying!

Express Scripts is absolute garbage, I only use them because I am forced to by my company health insurance plan. They make getting my medications impossible and expensive. Unless you have a flawless doctor that orders only exactly the medicine you need and tailor makes the perscription to express scripts, be prepared for an absolute nightmare any time you want medicine.
My doctor once accidentally wrote me a prescription for 6 inhalers which were $100 each, which I didn’t find out about until AFTER my medicine had been packaged and mailed out—after which you CANNOT return anything—and of course many expired before I could use them. So I thought I would put a hold on my account to require them to call for approval for any prescription, but that has only increased my pain. I will call to fill a prescription, and then have to wait for them to call me back to approve that prescription before they can order it. And then of course randomly they don’t follow the process and I had to pay for 6 inhalers all over again. The phone technicians don’t know the names of any medicines or how their own computer system works, so I recommending calling a few times until you get one of the very few knowledgeable phone technicians.

Ok rant over. The app is fine I guess but I still think everyone should avoid this company if you can.

When I realized that my new prescription was not set up for automatic refill (my bad
—I assumed that once I set it up that it would do that for all prescriptions that were submitted), I ordered a refill through the app and selected 2 Day Shipping since I knew the holidays would mess up the arrival day. I checked the confirmation email that I received and noticed that 1 Day Shipping had been confirmed. Since I didn't want to pay that much, I went back into the app and re-selected 2 Day Shipping. I didn’t bother checking the confirmation email because I mistakenly assumed the problem was fixed. Just out of curiosity to track my package, I opened the email the next day and noticed Free Ground Shipping had been confirmed (I should have checked the email the same day). Apparently selecting 2 Day Shipping will either set you up for 1 Day Shipping OR Free Ground Shipping—but not the actual 2 Day Shipping. The order was placed well within business hours Friday and the order did not get processed until Monday (day before Xmas). So after two days of going cold turkey off my new prescription I should finally get it in the mail tonight, a week later. When I went to contact ExpressScripts I was put on hold and told a wait time of 36mins. So I went online to contact through secure message and it told me all day that sorry, the service was temporarily down and to try again later.

This coverage is provided to me due to my husbands service to this glorious country. I dread having to refill my prescriptions, because there is a huge disconnect between the provider and the pharmacy. I always have pleasant representatives when I call, but the company has so many restrictions on medications, that I have seriously thought of just giving up on this company, and just paying cash. Again, this is not about the wonderful reps, this is about a company that has gotten too large and unmanageable. When I have asked to speak to the CEO, they put me on hold and then the call is dropped. So in wrapping up, representatives are knowledgeable and patient, but the company need to ease up on restrictions and policy. If the CEO want more information, you have my phone #, so call and discuss. I am a Physician Assistant that worked my entire career in Emergency Medicine, at night (6p-6a), 3-4 nights a week for 30+ years, so I have written many prescriptions and know how the system works. I urge the management to reach out to patients and ask them about the service that are getting from this corporation. I gave you 2 stars because you really need to work on the patient-pharmacy-physician disconnect.

This is an excellent app and prescription service. I get reminders when my medications are ready to refill so I don’t have to go a day without them. The mail service saves me money and unnecessary trips to the drugstore , especially when I have mobility limitations. My physicians send the prescriptions directly to them, that way every doctor and the pharmacy are aware of the medications that I’m taking. I can also call to get refill of my prescriptions, and they get in touch with my doctor should the prescriptions have no more refills. Company representatives are courteous, compassionate and try to help so I can get the medications as soon as possible. Another feature thatI like about this mail order pharmacy is that I can get vacation refills if I have to travel outside of the USA, and if I travel within the USA, I can have my prescriptions delivered to me where I am. It has been a life saver for me since I have various health ailments for which I need to take medications on a daily basis. Thank you for your services and support.

That overall rating shown can't be right with all the terrible reviews. For a major government contractor this needs to be audited. Scripts you should be ashamed to put out such a worthless app. What happened to the previous one it was much more user friendly. I have the same problems that are repeatedly stated throughout these reviews. It's frustrating and doesn't work half the time. I'm required to log in 15 times just to navigate in the app ridiculous. The auto refill is so botched up it's maddening. Either the app doesn't work or no body uses the info put in it. I have a back log of meds that I try changing to reflect the proper input to put off the refill but I continue to get the refill. I've tried correcting this over the phone with no results. It's ridiculous but frustrating when your forced to use it no choice. I hate this app and I hate scripts who could care less about your health and well being. They have some polite employees who attempt to help but I can tell they're road blocked by the poor management of the company so sad.

First , my main complaint isn’t with the app, but rather being forced to use express scripts or CVS at all.
As for the app it won’t let you manage your prescriptions easily. You cannot remove prescriptions that are no longer active. They create a new version of a prescription when your doctor refills for a new year and sometimes cancel that renewal because you already have filled a past prescription and don’t need it yet. They cancelled a prescription refill because they didn’t have it in stock and suggested the doctor prescribe something different or find it at another pharmacy, which they didn’t notify me of. I found out by checking on the refill in the app. And then I could not take it to another pharmacy, because it was sent directly to them. Not to mention their shipping options are ridiculous. We have issues with mail theft. I asked at the beginning that ALL our prescriptions be sent UPS or FedEx. They send them DHL to USPS every single time. Requiring a trip to the main post office every time because our mail carrier does not deliver to the door…. Even if you schedule it online. The whole system is a thing me consuming mess!