OptumRx Hack 4.25 + Redeem Codes

Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. The pharmacist can not fill a prescription without a doctor's order. And sometimes they need us to call our doctors to order more refills. And if our doctors don't supply the order then they are not able to fill it. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. Local pharmacies don't. Most times they don't notify you when your prescriptions are ready for pick up. At least my doesn't. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And my doctors usually will add 2 refills. So there you have it. Optum Rx is a very good choice for home delivery medications.

Update - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to the app from inside the website which is what I did. That link signed on just fine. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order.

Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website.

Ever since iOS 12, the app has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date.

Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to this app using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When the app works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health.

I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.

Last week I called and had my husband’s prescriptions called into the Dr. I was assured by the representative that they would both be sent and then sent out to us. Today I call and one RX (Tramadol) is being currently processed but won’t be received here until 6-29! His RX is finished tomorrow 6-22. The other RX(Venaflaxine) they said the Dr denied to fill. This is a flat out lie as I had spoken to the Dr’s office and they said they never received the request from OptumRx for this prescription. My husband is out of this medication tomorrow also. I am very upset with this. I have been flat out lied to and told it was the Dr’s fault not yours. The Venaflaxine was also removed from his medication list by your company and removed from automatic refill. I now have to have this sent to a local pharmacy and pay out of pocket for it. Not acceptable at all!! I have asked that the Tramadol RX be expedited since we need it quickly. Let’s see if that happens, this will be the breaking point for me if it isn’t. Not impressed at all!!

It is convenient however sometimes it’s very confusing I also think it should keep your first part of logging in permanent so that you don’t have to keep typing it and that you would only have to type in your password and then when you request medication if the doctor will not fill it by mail order then they should have the doctor notify the patient immediately and or have optimum RX notify the patient as well and then this way the patient can call the doctor and see about getting the medication that they need I hope that helps have a wonderful day plus it would be great if some medications you could just get immediately like if you go to the doctors and you’re sick and you need an antibiotic it will be great if your price and your terms would be honored at local pharmacies just my humble opinion but maybe it is and I’m on aware plus there isn’t a clear precise notification of just how many times patient may get this medication filled per month the quantity or if you put limitations and and then if there are limitations why are there limitations are they just your policy or are they a federal and state policy/law because if they are only your policy then in all actuality you are hindering the treatment process of every patient you deal with

I would suggest OptumRx to anyone who wants to have their prescriptions sent to the wrong address, the wrong city even, and have zero opportunity to even SPEAK TO anyone from the company to fix it! Such fun! I called customer service and was hung up on twice before I started telling these people they were literally about to kill me by withholding my medications. I will also note that their WEBSITE AND APP ARE BROKEN. So awesome, giving people zero accessibility to their medications. Then of course the woman on the phone who I finally spoke to was rude and awful, and I had to fight to cancel my whole subscription and delete my account. The only reason I started up with this company was that they agreed to send all of my medications, but it soon became apparent they had outright lied about what they were able to send me. Totally misleading. And then of course they sent my meds to the entirely wrong city after swearing to me 5+ times it had been rectified and my correct address had been inputted. What an absolutely disgusting and disgraceful excuse for a pharmaceutical company. You people are going to get sued into the ground if you don’t shape up, mark my words. The irresponsibility with something as life-or-death important as medications, and the lack of accountability is ASTONISHING. SHAME.

I have switched to OptumRx about a year ago and I have never been happier. Not only does it save me a lot of money but it also saves me time and aggravation. I do not have to stop at the grocery store and wait in long lines to pick up my prescription or to drop it off.
I know people are at the age where every minute is precious and long lines are a pain, especially with kids screaming or dinner waiting to be cooked or you’re just tired and achy. Well it is very nice to know that your prescriptions will be waiting for you in the mailbox when you get home. The OptumRx app allows you to re-order your prescriptions in seconds and to check on how many re-orders you have left or which ones need to be refilled with a doctors call. If you do not have time to call the doctor for a refill OptumRX will call the doctor for you and it is a whole lot easier to get hold of OptumRx at whatever time you want 24/7 than it is a doctors office from 9:00-5:00, right?
Susan Churbuck
A very satisfied OptumRx Subscriber

The selling point for switching to Optumrx was that I would save some money and have the convenience of home delivery. I couldn’t really see a downside. So, I picked my two prescriptions and choose to transfer them over.
They never filled. They kept canceling my orders without notification. I would look on the app and see that they were either canceled or non-existant. I had to keep calling to find out why. They kept contacting my doctor and I received emails saying that they were approved. I kept having to inform them that there is an existing prescription -one that was filled easily with Walgreens (the original ones I transferred in the app). They kept claiming that my two prescriptions duplicated each other, despite them being on the same script from the same doctor and having been previously filled. Again, they canceled my order without notice.
Eventually, I ran out of medication and became incredibly sick. They told me that they would expedite it, but later canceled my order without explanation. After two rounds and weeks of fake expedited orders I decided to switch back to Walgreens.
Save yourself some grief and avoid this app. A couple dollars saved isn’t worth dying over.

I’m pretty computer and electronic savvy but this app will make even Bill Gates feel computer-illiterate. The interface is not user-friendly whatsoever and the data is always inaccurate! I am a 37-yo helping out my retired parents so I signed them up for OptumRx so that they don’t have to travel to the pharmacy or pay out-of-pocket. From the get-go I have had the worst customer service over the phone which made me reconsider going back to retail pharmacy but for the sake of my parents I decided to battle thru the rudeness and inconsistencies along with the incompetence of some of their agents. When I finally succeeded in signing them up after months and way too many phone calls, I thought I can simply use this app and never have to speak to an agent ever again. But boy was I wrong! The app is so hard to navigate through and the information is not up-to-date therefore I am not able to make “quick and easy” refill requests which means having to call and speak with these “awesome agents” once again. Can someone please just update the darn app and make it easy for senior citizens and myself to use? Otherwise just decommission the OptumRx app and stop toying with your customers.

The app is almost as horrible as the website. Logging in and loading various pages can take forever as I’m stuck watching the spinning circle for 5+ minutes before I give up and try again another day just to have the same problems. The app says I have zero orders sometimes and that I have one order a few minutes later.
Medications will be listed in an order then suddenly not listed anywhere; then given a delivery date, then go missing from my list again.
Order tracking gives no valuable information. My very critical meds have been sitting states away for six days “pending acceptance”. I reached out to Optum through their online system. I received an email saying I had a document pending my review. I assume it’s a response to my message, but the app doesn’t list documents anywhere and the website shows I have no documents. I really regret attempting to move my prescriptions to this service. It’s caused more stress not knowing if my meds will show up in time and fighting to navigate a clunky, non-intuitive, unresponsive app. I’m sorely disappointed. There is really no excuse for such a poorly designed, amateurish app from such a large company.