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I made an appointment when I had a headache and swollen lymph nodes and an urgent care didn’t know what was wrong with me. The PA who helped me on this app was able to diagnose ophthalmic shingles before the rash was present. She instructed me to go to the ER, who said they had no idea what was going on but treated me for shingles bc of the care I received on the app. It turns out that she was correct, and speedy treatment is critical for this illness. The care I received on this app greatly reduced my chances of complications and made treatment possible.

The app is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.

I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.

Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself!

I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.

I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!!
I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that the app has this feature.

Seems like all the official plan / summary docs are there but in terms of presentation, drilling into coverage provides only minor details (covered/not covered). I consider that a half effort at best. Also, the telemedicine link fails repeatedly, which I’ve seen in other reviews, so I consider that is likely a flaw/bug. I haven’t checked the ability to pay balances owed but if that functionality still does not exist in the app, that’s a major fail. 3/5 stars for decent info with what appear to be functional gaps or flaws.

When needing telemedicine to avoid going to the doctor this past weekend the app continually crashed. There is no weekend phone support. A month ago I tried to add my primary care physician to the app (as there is an option for it) and could not.
What is the point of the app if does not work for anything other than speaking to a “nurse” that said I should be able to use telemedicine and even tried to send me links to login through the website- yet again it did not work.
It would be nice to have real answers as to why these things do not work or have someone Avalon weekends to respond to your customers needs.

As a first time telehealth user, I was very disappointed in the bugs in this app. It took me 30mins to enter my payment details for a telehealth visit. The credit card number scanner didn’t consistently work. When it asked me for my name on the billing page, it gave me a number keyboard instead of letters. I had to paste my name in from another app. When I manually entered the numbers and verified them three times to ensure they were right, it gave me an error that my credit card couldn’t be processed. I tried a second credit card and got the same error. I left very frustrated and unable to get the care I needed.

I have tried on various occasions to access the telemedicine feature “24/7 availability”. App is up to date and even tried on a coworkers phone for an issue she was dealing with and “experiencing technical difficulties right now”. It’s always for an extended period of time too. There’s no point if the app constantly has bugs and it isn’t available on the full website. Such a disappointment when needing quick diagnosis.

I don’t like this app at all, so far. It’s just a scaled down version of the web site, with impossibly hard to read tiny fonts. The layout is not convenient at all, and they just take forever to load. Whenever you click “close” to go back to a previous screen,It takes you all the way back to the beginning, and you have to click through four or five screens again to get back to where you left off. It’s essentially the website in miniature, with no added benefit except for fingerprint login.