ProLink™ Remote Monitoring Hack 2.6.6 + Redeem Codes

Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.

I like this app, for what it does. In my case, the wifi module installed without problems. Connecting the first time was a bit confusing since the documentation I had didn't seem to match the firmware in the tub controller. But after that, it works fine. It’s much easier to set things using the app than the spa front panel.

I wish it would let you program a few things like setbacks and such, but jacuzzi doesn't allow this for some reason. If you don't want to pay for the cloud subscription, you can talk directly to the tub by connecting to its wifi access point, instead of including it in your wifi network. Not very convenient, but it is an alternative.

UPDATED: Purchasing my Jacuzzi spa was a very expensive, $15,000 acquisition 3 months ago. My reason for purchasing the more expensive jacuzzi brand was because of the remote iPhone operation. This app and iphone connection has been challenging, but after 2 service visits, and the software upgrade, Jacuzzi finally got me connected. I'm very happy with the spa itself, and so far the app seems to be working as originally promised. Hopefully, they can continue to work on making it easier for new customers to get connected.

I used to work intermittently. I think someone at Jacuzzi kept having a reset the authentication. With this last update, it now works full screen on the newer generation iPhones, but the app no longer connects at all. You also are not able to set up any new Wi-Fi connections as I tried to reset mine and now even connecting to the Wi-Fi on the hot tub itself doesn’t work. I wish they would open source this product and let the community fix the problems.

One of the features of this app is reminders when it’s time to change the consumables in your spa. However, there is no way to adjust the timing of the alerts, and the presets are not consistent with the Jacuzzi official instructions. For example, the “ProClarity Depth” filter packaging clearly says to change it every four months, but the app is preset to 90 days. In addition, there are no reminders to change the ProClear Mineral Sanitizer, which is also supposed to be changed every four months.

App is very difficult to set up. No auto sense capabilities. Everything has to be hard coded. For example was on the phone with tech for over an hour just getting the app to connect for the first time. Rather than sensing a home network and allowing you to connect, you have to type in the SSID and password with upper/lower case exact. Also the lights controls do not work on the J585. BIG disappointment.

The alerts/notifications are never sent to my phone or email (used to show up in email, but stopped). Kinda useless if the only way to gknow if something is wrong with your hot tub is to require you to open the app every day (or mult times a day if weather is cold out - to prevent damage):

Also, it has me "preferred dealer" set to "Big Star Backyards" in Texas and won't allow changing it.

After the purchase of an expensive hot tub and the assurance of an excellent phone app... I remain disappointed. I am in my second year of owning and using the tub. I had difficulty in setting up the app and then using it’s somewhat limited functionality. Now after the latest upgrade the app closes when trying to adjust filter times. I have reported the problem weeks ago with no response. Nice hot tub... poor phone app.

I have used this with a new hot tub for over two years. Tried extending my $60 cloud subscription in the app and would never go finish the process.

I contacted Jacuzzi via in app messaging and email on website. Not a single reply. Finally called in and was told the manager was on another call and I would have to call back. This was after waiting for over 30 minutes.

Nice products but horrible customer service.

We've had our hot tub for 8 months and there has not been a month that the system has not gone down. It currently has not worked for 3 months. We've had techs out too many times to count. Complete waste of time and money!!! It doesn't even rate a 1 star :( We've asked our dealer to rip it out and refund our money, to no avail. You software development engineers should be ashamed to market this product.